Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,096 Reviews)
Rating breakdown 2,096 reviews
5 Stars
1,290
4 Stars
402
3 Stars
125
2 Stars
99
1 Star
180
78%of customers recommend this product.
(
1,014 out of
1,295)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
2
Step back from the Watch 3
on January 18, 2022
Posted by: JetFixxxer
from Massachusetts
Expertise:Intermediate
Coming from the Watch 3 to a Watch 4. I had the hardest time getting this to connect with my phone S21U. I had to reset, reboot, remove, install, and delete cache/data from a few apps associated with the watch numerous times.
Not having a Altimeter Barometer widget is a huge step back and is an must have feature for me. The inaccuracy of the Alt/Baro is a huge negative. I work at 11' above sea level. My Watch 3 shows 21' and my Watch 4 shows me at 250', the baro shows 30 and doesn't have the tenth spot like my Watch 3, another negative. For example current pressure (using WX ASOS here at the airport) 29.52 in Hg, Watch 3 shows 29.5 and the Watch 4 shows 30, it rounds up.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Battery sucks
on January 19, 2022
Posted by: Brooklyn Born
from Newport news va
I got my watch and within 6 hours it keep telling me batteries are low. I don't use it other then to tell time and as a back up. I wish I would have kept my old watch the battery lasted longer.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
5
Response from Samsung USBy Melardo, Samsung Care, April 1, 2022
Hi Brooklyn Born!
Thank you for reaching out to us. We apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know how important it is for you that your watch is working properly. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144357764
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know how important it is for you that your watch is working properly. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144357764
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
not receiving notifications
on January 24, 2022
Posted by: Gers
from Los Angeles
Expertise:Intermediate
I was excited to receive this Christmas present but so far it's been a disappointment, I have not been able to receive any pop up notifications including incoming phone calls. I've reset the watch several times without any luck. Contacted tmobile to see if maybe it was their network and still not able to function properly. what a waste of money from my kids
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Melardo, Samsung Care, April 4, 2022
Hi Gers!
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about not getting any notifications from your Galaxy Watch4, and I know how important to see reminders and messages that you want. The experience is not what we expect from our customers.
For your reference, you may use this link about "Manage Notifications on your Samsung SmartWatch": https://www.samsung.com/us/support/answer/ANS00061433/.
I also recommend this link about "New Google Apps and Services on the Galaxy Watch4 Series": https://www.samsung.com/us/support/answer/ANS00089182/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144367196
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about not getting any notifications from your Galaxy Watch4, and I know how important to see reminders and messages that you want. The experience is not what we expect from our customers.
For your reference, you may use this link about "Manage Notifications on your Samsung SmartWatch": https://www.samsung.com/us/support/answer/ANS00061433/.
I also recommend this link about "New Google Apps and Services on the Galaxy Watch4 Series": https://www.samsung.com/us/support/answer/ANS00089182/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144367196
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Battery life is an absolute joke
on January 25, 2022
Posted by: acal32
from New York, NY
Expertise:Expert
I've owned several Samsung watches over the years, the s2, gear s3, active watch 2 and this one is by far the worst. I normally get the larger 44m watches and tried the watch 4 44m. I love how thin it is but found that it's too tall/long for my wrist and protrudes too much at the top/bottom, so i got the lte 40mm. I will be returning an dtsicking with my active watch 2 which comfortably gets me at leats 2.5 days. I can charge in the morning and by the next night still be at at least 30%. The new watch 4 drained 25% within the first 45min of wear while downloading a few apps PLUS the only app I found that even has any useful advantage over the active 2 is google messages. Google notes and maps are finicky on the watch and wouldn't even trust how little this watch would last while actually only using lte. I would stay away from this one at all costs until maybe the next samsung google watch that might fix these issues!
Features
3
Performance
3
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
Battery life is pretty poor
on January 29, 2022
Posted by: Brit
from Tampa, Florida
Expertise:Intermediate
For the most part I love this watch. I love that it doesn't look like a fitness tracker. I love the different options for watch faces and the different apps. I love that I get an alert if I leave the house without my phone. The major issue for me is the battery life. I had read other reviews about the battery and that many users had to charge the watch daily. I could cope with that; I just put it on charge every evening while I shower. But often, the battery doesn't even last 24 hours. It really should come with a second charger, that can be kept in the car, or office, for when the battery dies randomly in the afternoon.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Melardo, Samsung Care, April 1, 2022
Hi Brit!
Thank you for reaching out to us. Thank you for loving the product despite the battery life of your Galaxy Watch4 that you're having. Please know that we are looking into this one, and we want to make sure that we will take care of this.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144357534
Have a great day.
Melardo
Thank you for reaching out to us. Thank you for loving the product despite the battery life of your Galaxy Watch4 that you're having. Please know that we are looking into this one, and we want to make sure that we will take care of this.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144357534
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointing
on January 31, 2022
Posted by: Jimbo
from Madison, Wisconsin
Expertise:Intermediate
I traded my Active 2 for the Watch4 Classic. I wish I would have kept my Active 2 The battery life sucks and tih band is to short. The watch faces I loved on the Active 2 are much better and versatile. I am totally disappointed with this one.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
4
Value
2
Response from Samsung USBy Melardo, Samsung Care, April 1, 2022
Hi Jimbo!
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life and the watch faces on your Galaxy Watch4, and I know how important your watch be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Another link that you can use is "Manage Watch Faces for your Samsung SmartWatch": https://www.samsung.com/us/support/answer/ANS00080308/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144357481
Have a great day.
Melardo
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life and the watch faces on your Galaxy Watch4, and I know how important your watch be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Another link that you can use is "Manage Watch Faces for your Samsung SmartWatch": https://www.samsung.com/us/support/answer/ANS00080308/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144357481
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
5
Really like my Galaxy Watch
on February 1, 2022
Posted by: AngelM
from Chicago IL
Expertise:Expert
I got the 40mm watch because it is the right size, I also got the hybrid band. Both combined looks great. I like several things from my watch, from heart rate, sleep mode to know how well I slept. Stress, ecg, and bpm are useful. I have used it to run, walk, do yoga, workout and I am really enjoying it. The LTE version is a plus since I do not need to carry my phone around to do things, like do samsung pay, play music, directions.
There are a lot of features I like and most of them are the sport side since I like to be active, and I had a watch that almost did everything this one did except the stand alone such as make phone calls.
I would like improvements; I use the NRC Nike app to go running and I cannot use this app on my watch or even link it somehow. The battery does not last more than one day when I am active, when I am not it lasts up to two days.
Overall, it is a good watch,
There are a lot of features I like and most of them are the sport side since I like to be active, and I had a watch that almost did everything this one did except the stand alone such as make phone calls.
I would like improvements; I use the NRC Nike app to go running and I cannot use this app on my watch or even link it somehow. The battery does not last more than one day when I am active, when I am not it lasts up to two days.
Overall, it is a good watch,
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on February 6, 2022
Posted by: Anonymous
I just upgraded from the gear sport watch as I wanted the newer health monitoring features. There was definitely a learning curve switching from something that "old" to this. Despite adjusting to some of the differences, I have not been able to adjust to the battery life. I could go about 1.5 - 2 days on a single charge with my gear sport. With the galaxy watch 4, my battery life is barely 12 hours.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 26, 2022
Hi There,
Thank you for sending this review and for purchasing the Galaxy Watch4. We are saddened to hear about your recent experience with your device, as the battery life is poor. I know how essential it is to have your device running at optimal performance without experiencing any battery issues. Please know that we are continuously improving our services, and your feedback is vital to that process.
Kindly visit this link to an article under the "Increase Battery Life" section:
https://www.samsung.com/us/support/answer/ANS00078033/
Another is for a troubleshooting guide about "Reduced Battery Life on your Samsung Smart Watch":
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144442636
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US