Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,049 Reviews)
Rating breakdown 2,049 reviews
5 Stars
1,254
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
974 out of
1,251)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
2
Disappointed with the watch overall
on March 17, 2022
Posted by: Sal M
from Brentwood CA
Expertise:Intermediate
Pros: Excellent performance and battery life. Watch is very fast and responsive. Plus having the new Wear OS is great.
Issues: My main issue with the watch is that it does not track heart rate, Bo2 & Sleep properly.
If the watch loses HR reading it will completely stop recording your sleep. HR reading is very finicky compared to the other smart watches I own. For example my TIC Watch Pro (Older Model) & My Apple Watch do a great job of recording data even if the watch is strapped comfortably to my wrist. In this watch I have to really tighten the band to get proper health reading during my exercise or other activities. Which is definitely not feasible when sleeping with the watch.
If the watch loses HR reading it will completely stop recording your sleep. HR reading is very finicky compared to the other smart watches I own. For example my TIC Watch Pro (Older Model) & My Apple Watch do a great job of recording data even if the watch is strapped comfortably to my wrist. In this watch I have to really tighten the band to get proper health reading during my exercise or other activities. Which is definitely not feasible when sleeping with the watch.
Overall I was expecting a close competitor to the Apple watch but sadly even though this is probably one of the best Wear OS watches it is not on the same level as the Apple Watch when it comes to tracking data.
Which sucks because I like the look and the feel of this watch.
Which sucks because I like the look and the feel of this watch.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Suck
on March 17, 2022
Posted by: I love my Samsung
from Glen Burnie, MD
Expertise:Intermediate
Got this watch for a gift upgrade old Samsung watch. This is no replacement. The battery life is not good at all. Even when I Uninstaller the health and everything. Back in the box it goes. Very disappointin
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Melardo, Samsung Care, March 31, 2022
Hi There!
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life on your Galaxy Watch4. The experience is not what we expect from our customers.
You may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144354817
Have a great day.
Melardo
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life on your Galaxy Watch4. The experience is not what we expect from our customers.
You may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144354817
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
4
love everything but battery
on March 19, 2022
Posted by: liltweety2710
from Virginia
Expertise:Intermediate
love everything except the battery life my last watch lasted twice as long
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Tech unable to connect watch to phone
on March 22, 2022
Posted by: Dean
from Cincinnati, Ohio
Expertise:Intermediate
1 hour and 12 attempts to connect phone to watch. Tech couldn't help.
Hope you are lucky and it works for you.
Moving on to a different watch
Hope you are lucky and it works for you.
Moving on to a different watch
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Melardo, Samsung Care, March 31, 2022
Hi Dean!
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience that your Galaxy Watch4 can't connect to your phone. The experience is not what we expect from our customers. To set your expectation, if you are trying to connect your Galaxy Watch4 to an iOS device, the Galaxy Watch4 and Galaxy Watch4 Classic are not compatible with iOS devices.
You may use this link about the compatibility of the Galaxy Watch4 to a Samsung Phone or Non-Samsung Android Phone: https://www.samsung.com/us/support/answer/ANS00082502/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144354531
Have a great day.
Melardo
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience that your Galaxy Watch4 can't connect to your phone. The experience is not what we expect from our customers. To set your expectation, if you are trying to connect your Galaxy Watch4 to an iOS device, the Galaxy Watch4 and Galaxy Watch4 Classic are not compatible with iOS devices.
You may use this link about the compatibility of the Galaxy Watch4 to a Samsung Phone or Non-Samsung Android Phone: https://www.samsung.com/us/support/answer/ANS00082502/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144354531
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
3
Thinner than the Watch Activ2
on March 22, 2022
Posted by: K2_KS
from Minnesota
Expertise:Intermediate
Just got this, and I do love that it is thinner than my 2. What I don't love is that I can't remove or hide any of the 20-some apps on the phone. I use the watch for a watch and call notifications more than anything else, followed by activity tracker. I don't need Bixby, Contacts, Maps, Plat Store, Weather, Samsung Pay, Calendar, Buds Controller, Gallery, Outlook, Calculator... Just let me hide them so I can find the ones I might actually use.
TBD on battery life. I was getting two days out of my 2 not wearing it overnight.
Features
2
Performance
3
Design
4
Value
4
Response from Samsung USBy Charles, Samsung Care, April 19, 2022
Hi K2_KS. Thank you for bringing this to our attention. I see you have some concerns with Galaxy Watch4. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here is a link on how to manage the apps on your smartwatch.
Manage apps on your Samsung smartwatch https://www.samsung.com/us/support/answer/ANS00061436/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144419194
Have a great day.
^Charles
Manage apps on your Samsung smartwatch https://www.samsung.com/us/support/answer/ANS00061436/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144419194
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
4
2 week use before service
on March 22, 2022
Posted by: Shaun S
from Pittsburgh, Pa
Expertise:Expert
Watch 4 Classic 42mm LTE. I liked the watch. This is my first one so I was learning everything and starting to integrate it into my life. I had it for just under 2 weeks and it restarted while I was driving down the road. Not using gps or other apps at the time. I thought, weird but whatever, it's starting. Then it vibrated again and again and again. I put it in my cup holder until I got home.
I found out how to go into recovery. When I'm at the first recovery screen it will stay there as long as I want without rebooting. Once I select recovery to go to the next screen where you select factory reset, it instantly starts rebooting. On some reboots I'll see the text on the second screen flash but it reboots before I can select anything. On one occasion, after watch it go through at least 100 restarts with my fingers on the buttons ready to go, I caught the 2nd screen on for about 2 seconds. Enough for me to go down and pick factory reset. I thought I had it. Finally. Nope it didn't even start recovering before going back into bootloop. So it's off to repair. I like fixing stuff myself, I'm in IT. I tried everything I could and asked around but that seemed to be the only choice to recover and I couldn't access it.
If this thing had an access port or was able to transmit data through the wireless charger I would have a lot more options to fix it.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Would give 5 but the 1 thing wrong is STUPID annoy
on March 26, 2022
Posted by: SavageVagabond
from Chattanooga, TN
Expertise:Intermediate
I've had a Galaxy 3 Watch for about 6 months and now at least once every day since the last update my S21 Ultra notifies me that it cannot connect to the watch. Which is stupid for three reasons: a) they might be connected and i get the notification anyway b) this entirely due to some bad coding regarding the latest security update so it was entirely preventable c)and when they ARE disconnected i get no advice on what to do to connect them. This essentially means that a watch i paid multiple hundreds of bucks for has effectively been turned into a classy timex. oooh goody. I can count my steps and heart rate, but i have no way to record them or check texts when working out. STUPID
Features
5
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Definitely no!
on March 26, 2022
Posted by: Eliana
from Florida
Expertise:Intermediate
The watch is good, but this watch burn my skin, is good to work out but I bad to my skin. Thank you.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
2
Response from Samsung USBy Melardo, Samsung Care, March 31, 2022
Hi Eliana!
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience this has caused you that there was an accident made using the Galaxy Watch4. The experience is not what we expect from our customers.
Here is a link about repair pricing: https://www.samsung.com/us/support/repair/pricing/.
You may also use this link about the manufacturer's warranty: https://www.samsung.com/us/support/legal/mobile/#standard-limited-warranty.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144353293
Have a great day.
Melardo
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience this has caused you that there was an accident made using the Galaxy Watch4. The experience is not what we expect from our customers.
Here is a link about repair pricing: https://www.samsung.com/us/support/repair/pricing/.
You may also use this link about the manufacturer's warranty: https://www.samsung.com/us/support/legal/mobile/#standard-limited-warranty.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144353293
Have a great day.
Melardo
Written by a customer while visiting Samsung US