Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,096 Reviews)
Rating breakdown 2,096 reviews
5 Stars
1,290
4 Stars
402
3 Stars
125
2 Stars
99
1 Star
180
78%of customers recommend this product.
(
1,014 out of
1,295)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
5
Love love love this watch!!
on December 21, 2021
Posted by: Zantial
from Chicago, IL
Expertise:Expert
I normally don't write reviews, but seeing the negative ones I had to write my take on it. To me it sounds like many of the problems people are facing is because they are tech illiterate. Watch faces? Just download third party apps there are soooo many and they are really good. My watch charges really fast. I take a eat dinner take a shower and it ready so I can wear it at night to track my sleep. I just don't have the screen on all day and it lasts 1 day and a half min. The watch is so sexy two of my cousins want one now. I use it when I go to the gym and for swimming and I think it tracks everything good. Except on the treadmill, it always shows 200m less than what the treadmill shows. I think is totally worth it if your purchasing a new one. Maybe not so much if you're upgrading.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Treadmill accuracy is terrible
on December 26, 2021
Posted by: LPrunner
from Jamestown, ny
Expertise:Expert
The treadmill accuracy is still terrible on this watch. Samsung fitness should allow you to adjust your distance after you are finished running on the treadmill. As an example, I ran 3.25 miles on my treadmill and it said I only ran 2.73... we have had our treadmill checked to make sure it is accurate and it is. Samsung could also create a feature where we could calibrate the watch to the treadmill after we run 1 mile; at least it would be more accurate. It's frustrating at I don't believe my health and calories burned aren't being measured accurately. When I run outdoors this isn't a problem as it uses GPS. However, I live in the northeast and run inside on my treadmill for the majority of the winter, so it would be nice to have an accurate account of my logged miles.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone and watch
on December 26, 2021
Posted by: Shorty
from Andrews
Expertise:Beginner
I got both for Christmas and would recommend it to anyone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on December 27, 2021
Posted by: Mana
from Apple valley, CA
Expertise:Expert
I bought the watch classic 4 and i can't get any notifications or anything to the watch at all. I tried everything and even got another watch but sadly it doesn't work :( i messed with all the settings and everything but nothing pops up. And when it does pop up it's from a message that was 30 min old. I can't figure it out. Possibly could be the watch plugin is bugged or the version.
Features
2
Response from Samsung USBy Melardo, Samsung Care, April 4, 2022
Hi Mana!
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about not receiving notifications on your Galaxy Watch4, and I know how important to see notifications and messages that you want. The experience is not what we expect from our customers.
For your reference, you may use the link about "Manage Notifications on your Samsung SmartWatch": https://www.samsung.com/us/support/answer/ANS00061433/.
You may also use the "Use Remote Connection Features on your Samsung SmartWatch" link: https://www.samsung.com/us/support/answer/ANS00061431/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144367813
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about not receiving notifications on your Galaxy Watch4, and I know how important to see notifications and messages that you want. The experience is not what we expect from our customers.
For your reference, you may use the link about "Manage Notifications on your Samsung SmartWatch": https://www.samsung.com/us/support/answer/ANS00061433/.
You may also use the "Use Remote Connection Features on your Samsung SmartWatch" link: https://www.samsung.com/us/support/answer/ANS00061431/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144367813
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
3
Sometimes it works, sometimes it doesn't
on December 29, 2021
Posted by: K_Aber
from Oklahoma
Expertise:Intermediate
The short version is as the title says, sometimes it works and sometimes it doesn't.
I've had my Galaxy 4 for a few weeks now and I'm a little underwhelmed. If you want something that you can glance at to see the time and date or weather and health information then this thing is solid. But if you want something to see your messages and phone calls or any other app that interacts directly with your phone then I'd recommend looking at other products. I've tried various settings in various locations on both the watch and phone (Galaxy Flip) and the chances are 50/50 whether the watch is going to show a notification or not. On top of that the watch comes default set to NOT show most notifications, you have to go in manually to turn them on yourself and this seems rather backwards to me.
The last thing that bothers me is I keep getting an audio notification from the Kindle app on my phone only I don't use the app and never had opened it before. I had to uninstall the app just to keep the notification from popping up.
I will give credit where due though, I personally have had no issues with the battery like some have reported. I'm able to go two full days before I need to charge and there's still 20-30% battery left when I put it on the charger. Maybe this is due in part to the watch not giving me my notifications half the time so it doesn't use up the battery but it at least makes me feel like it's solid.
I like the parts that work and I like the look of the watch but I wouldn't recommend it as is.
I've had my Galaxy 4 for a few weeks now and I'm a little underwhelmed. If you want something that you can glance at to see the time and date or weather and health information then this thing is solid. But if you want something to see your messages and phone calls or any other app that interacts directly with your phone then I'd recommend looking at other products. I've tried various settings in various locations on both the watch and phone (Galaxy Flip) and the chances are 50/50 whether the watch is going to show a notification or not. On top of that the watch comes default set to NOT show most notifications, you have to go in manually to turn them on yourself and this seems rather backwards to me.
The last thing that bothers me is I keep getting an audio notification from the Kindle app on my phone only I don't use the app and never had opened it before. I had to uninstall the app just to keep the notification from popping up.
I will give credit where due though, I personally have had no issues with the battery like some have reported. I'm able to go two full days before I need to charge and there's still 20-30% battery left when I put it on the charger. Maybe this is due in part to the watch not giving me my notifications half the time so it doesn't use up the battery but it at least makes me feel like it's solid.
I like the parts that work and I like the look of the watch but I wouldn't recommend it as is.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wow! I really love the fitness feature!
on December 29, 2021
Posted by: cdminot
from Cabot, AR
Expertise:Beginner
I got my watch, a couple of weeks early! Thank you, Samsung! Delivered in time for Christmas!
I really like that it counts the steps I take, and I've discovered that I walk approx. 1.5 miles in my house alone! LOL
I downloaded the owner's manual, and was able to import some pictures I wanted on the watch from my phone, and that was really easy!
Set up was also easy, which is why I've always purchased Samsung! They have always had user friendly stuff!
I had thoughts since the watches first came out, that they looked ridiculously big, however, with 65 year old eyes, bigger is better!
It has some of the same features as your cell phone, and a few different ones, too. I was not able to set it up with my email, but I did not add it to my cell phone account, and that's why. I am still thinking of doing that, cause I really would like to check my email from the watch.
I think texting is a bit sporty, I'm not used to having to type with the old style of keyboard, I've used swipe since that was invented, and I really prefer it. You can draw the the letters for texting, but I've found that's kind of a pain.
You can set up which features you use the most with the bezel scroll, and I really liked that!
Overall, I am going to enjoy this watch, and as I get more proficient with the stuff, I think it will come in very handy!
Oh, and of course, you can connect your Samsung earbuds with your watch too, so you can take calls that way and listen to your favorite tunes!
I really like that it counts the steps I take, and I've discovered that I walk approx. 1.5 miles in my house alone! LOL
I downloaded the owner's manual, and was able to import some pictures I wanted on the watch from my phone, and that was really easy!
Set up was also easy, which is why I've always purchased Samsung! They have always had user friendly stuff!
I had thoughts since the watches first came out, that they looked ridiculously big, however, with 65 year old eyes, bigger is better!
It has some of the same features as your cell phone, and a few different ones, too. I was not able to set it up with my email, but I did not add it to my cell phone account, and that's why. I am still thinking of doing that, cause I really would like to check my email from the watch.
I think texting is a bit sporty, I'm not used to having to type with the old style of keyboard, I've used swipe since that was invented, and I really prefer it. You can draw the the letters for texting, but I've found that's kind of a pain.
You can set up which features you use the most with the bezel scroll, and I really liked that!
Overall, I am going to enjoy this watch, and as I get more proficient with the stuff, I think it will come in very handy!
Oh, and of course, you can connect your Samsung earbuds with your watch too, so you can take calls that way and listen to your favorite tunes!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Battery life making me wish I bought Garmin/Fitbit
on December 29, 2021
Posted by: SamsungOG
from Idaho
Expertise:Intermediate
I bought this watch early December and I am already wishing I had put this money towards other comparable watches due to the horrible battery life. All my products are Samsung its been that way since I was a teenager. The watches really haven't ever been super impressive, but normally when I get one of their new watches the battery life has lasted ~3 days, and after about 1-2 years, will dwindle down to only lasting 1 day.
This watch from day one has only lasted roughly 1 day, and I don't even really use it, whereas my other watches I used regularly at the gym. This watch I will wear to bed, charge while Im in the shower, wear to work where I only use it to rarely check the time/date, and then charge it from 7pm-11pm after I get home from work to the time I go to bed. It does charge to full very fast, but if I dont charge it when I get home from work, it will be dead before I wake up the next morning.
Battery life aside, its a great watch that I enjoy. unfortunately though I do not charge my watch everyday, and the days I forget to charge it means I have no watch the next day. Garmin and Fitbit last 4-9 days for similarly prices watches. sadly, it looks like it may be time to switch.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
5
Response from Samsung USBy Melardo, Samsung Care, April 4, 2022
Hi SamsungOG!
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about the battery life of your Galaxy Watch4, and I know how important your watch is to be working. The experience is not what we expect from our customers.
For your reference, you may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and click on "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144367729
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about the battery life of your Galaxy Watch4, and I know how important your watch is to be working. The experience is not what we expect from our customers.
For your reference, you may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and click on "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144367729
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
2
Horrible battery life!!!!
on January 1, 2022
Posted by: Jojo
from Miami
I just got this watch yesterday 12/31/2021 and I've already had to charge it 3 times!!!!!! Even on battery saving mode. I " upgraded" from the galaxy active watch 2 to the classic galaxy 4. Liked the a.r watch emoji thought it was cool but apparently not great for battery life. Went to sleep with it on after taking it off the charger for my sleep monitoring and woke up to it at 15% ! Seriously! All I did was sleep... Samsung we've got to do better. I'm upset because I've already mailed off my trade in
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
2
Response from Samsung USBy Melardo, Samsung Care, April 4, 2022
Hi Jojo!
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about the battery life of your Galaxy Watch4, and I know how important your watch is to be working. The experience is not what we expect from our customers.
For your reference, you may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and click on "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144367694
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about the battery life of your Galaxy Watch4, and I know how important your watch is to be working. The experience is not what we expect from our customers.
For your reference, you may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and click on "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144367694
Have a great day.
Melardo
Written by a customer while visiting Samsung US