Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Average customer rating
4.2
(2,046 Reviews)
Rating breakdown 2,046 reviews
5 Stars
1,251
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
972 out of
1,249)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Customer Rating
3
Great features poor battery life
on April 15, 2022
Posted by: Doc_Lu
from California
I got this watch as replacement for my S3 watch that lasted almost 4 years. It was a great watch and had a great battery life. About 3 months ago, it started to die with in 4 hours after being charged all night. I got the S4 as replacement for it and it has been good but the battery life on it is bad. I'm having to recharge the battery every other day. My S3 would last 3 days before needing to be charged and that was under normal wear and tear usage. I love the features of the S4 but the battery life is what makes it unlikable. I wish it had the battery life of the S3 but it is what it is. I'm pretty active with working out and being in the military, walking almost everywhere just drains the battery life on this watch. It's a great watch if you're just gonna sit around for most of the day and not workout or go for a walk. If you're active and love being outdoors, look for another watch that will do all the same features as this one but have a better battery life.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
4
Response from Samsung USBy Chrystel, Samsung Care, April 25, 2022
Hi Doc_Lu,
Thank you for letting us know about the status of your Galaxy Watch4. We sincerely apologize for the inconvenience this has caused you, as your watch depletes its battery life quickly. I understand the importance of getting your device working properly and without any battery issues. Please know that we are looking into this one, and we want to make sure that this will be taken care of.
Kindly visit this link to an article under the "Increase Battery Life" section:
https://www.samsung.com/us/support/answer/ANS00078033/
Another is for a troubleshooting guide about "Reduced Battery Life on your Samsung Smart Watch":
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144437738
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great Watch
on April 15, 2022
Posted by: bumsfan4
from Washington, DC
[This review was collected as part of a promotion.] Love it. Still figuring it out. It has numerous features.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Product is ok ok
on April 15, 2022
Posted by: Deep
from Houston
Expertise:Expert
[This review was collected as part of a promotion.] Hi, I bought this watch due to high advertisement of the feauture of this watch. But this is not up to expected level.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
4
Response from Samsung USBy Chrystel, Samsung Care, April 25, 2022
Hi Deep,
Thank you for bringing this to our attention and for purchasing the Galaxy Watch4. We are saddened to hear that this did not meet your expectations. I understand how disappointing it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your device to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144437768
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
I love the features
on April 14, 2022
Posted by: Pjones55
from Fort Worth, Tx
Expertise:Beginner
I bought this watch three weeks ago and it's awesome. With bluetooth it connected to my galaxy phone with ease. I can leave my phone in one room and get notified from my watch of a text or an incoming call. Also, this watch tracks my steps and heart rate. The face of the watch is great, when I look to see the time it glows back at me the hour that's easy to read.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features, easy to use, and perfect for work!
on April 14, 2022
Posted by: CoreyC
from Golden Valley, az
[This review was collected as part of a promotion.] We got our watches for being a long time member of t-mobile! I love the apps and how to use and access your apps and phone calls without ever having to pick up your phone. Its lightweight and a now must have everywhere I go!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not good in my experience.
on April 14, 2022
Posted by: Demon Sleeve
from Annapolis Maryland
Expertise:Expert
I can't seem to post photos, but in my experience the watch didn't operate as required. The skin under my watch turned red and peeled.
Other than that I didn't get enough experience with the watch to speak of its features.
Other than that I didn't get enough experience with the watch to speak of its features.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 15, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy Watch4. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Update software and apps on your Samsung smartwatch https://www.samsung.com/us/support/answer/ANS00084622/
Properly wear and clean your Samsung smartwatch https://www.samsung.com/us/support/answer/ANS00084602/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144406615
Have a great day.
^Charles
Update software and apps on your Samsung smartwatch https://www.samsung.com/us/support/answer/ANS00084622/
Properly wear and clean your Samsung smartwatch https://www.samsung.com/us/support/answer/ANS00084602/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144406615
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
4
Lots of features
on April 14, 2022
Posted by: DonnaJ64
from Blytheville, AR
Expertise:Beginner
[This review was collected as part of a promotion.] My husband got this for me and now I can answer my phone wherever I'm at.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very cute
on April 14, 2022
Posted by: Shari
from NY, NY
[This review was collected as part of a promotion.] I bought this about two weeks ago and I am definitely happy with the purchase. It does not make me look like spy kids with the "other brand"
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US