Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,096 Reviews)
Rating breakdown 2,096 reviews
5 Stars
1,290
4 Stars
402
3 Stars
125
2 Stars
99
1 Star
180
78%of customers recommend this product.
(
1,014 out of
1,295)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
5
nice and stable
on December 12, 2021
Posted by: ODogg
from Pennsylvania
Expertise:Intermediate
my 1st smartwatch i think i made the right choice its stable fast acurate looks good only one thing i'm on the largerb side i wish the sports band wat a little bit bigger
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Questionable HR monitoring
on December 12, 2021
Posted by: Galt56
from Medford, OR
Expertise:Intermediate
Baseline HR monitoring on this watch is questionable and inconsistent. After trying various locations on my wrist and adjusting the tightness, I cannot get this watch to reliably read my HR accurately or when I need it. The watch has been reset once, sensor cleaned and power cycled many times and the functionality is disappointing at best. A common scenario is the watch reporting HRs in the 90 's when my baseline HR is 50-60. Additionally, while monitoring exercise, it will fail to sense my HR at all. The remainder of the functionality of the UI is average at best, even with the recent upgrade. The primary reason I own this watch is for biometric monitoring and my current experience also leads me to believe that the body comp algorithm is significantly flawed and the ECG reports inconclusive greater than 90% of the time.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Ehh
on December 12, 2021
Posted by: Built Different
from Pennsylvania
Expertise:Intermediate
I was very happy with this watch at first, but with the most recent update, my heart rate monitor stopped working properly and the phone calls don't always show up on the watch.
Hopefully they fix this soon!
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible battery, overheated 2 different watches!!
on December 13, 2021
Posted by: Frustrated04
from IA
Expertise:Intermediate
Was excited to get a Samsung watch to go with my Samsung phone but after the experience I'm left beyond frustrated. The 1st one I barely had 10 days I was dealing with the horrible battery life... I had to turn off almost all the apps to get it to last 8 hrs before a charge, then it overheated while on my wrist actually burning my skin. It was a brand new watch so I was dumbfounded! Took it back got a brand new replacement and with in 6 days it started overheating!! This time I was able to realize that it was before it burned me... let's just say I'm out a watch and am beyond frustrated.....
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Does not work right
on December 15, 2021
Posted by: Linda
from Ocala Florida
Expertise:Beginner
Bought less than a month ago. It tells me it has to cool off. On Sleep mode it is dead in the morning and hot and makes noise batteries Wes fully charged
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
2
Poor watch faces nothing like tizen and the galx 3
on December 16, 2021
Posted by: Chrisb54
from Virginia
Expertise:Expert
Poor watch faces nothing like tizen and the galaxy watch 3 everything is different from the 3 I would recommend the 3 over the 4 any day I wouldn't waste money on this
I would recommend this to a friend!
Features
1
Performance
4
Design
2
Value
3
Response from Samsung USBy Melardo, Samsung Care, April 4, 2022
Hi Chrisb54!
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about the watch faces of the Galaxy Watch4, and I know the importance of customizing your watch faces to suit your style. The experience is not what we expect from our customers.
You may use this link about "Manage Watch Faces for your Samsung SmartWatch" for your reference https://www.samsung.com/us/support/answer/ANS00080308/.
You may also access the user's manual about "Change the Watch Face" to your Galaxy Watch4 on page 19: https://downloadcenter.samsung.com/content/UM/202109/20210929010214001/WEA_R89X_R88X_R87X_R86X_EN_UM_071621_FINAL_AC.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144368353
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about the watch faces of the Galaxy Watch4, and I know the importance of customizing your watch faces to suit your style. The experience is not what we expect from our customers.
You may use this link about "Manage Watch Faces for your Samsung SmartWatch" for your reference https://www.samsung.com/us/support/answer/ANS00080308/.
You may also access the user's manual about "Change the Watch Face" to your Galaxy Watch4 on page 19: https://downloadcenter.samsung.com/content/UM/202109/20210929010214001/WEA_R89X_R88X_R87X_R86X_EN_UM_071621_FINAL_AC.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144368353
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
3
Just meh
on December 17, 2021
Posted by: Katri
from Chicago, IL
Expertise:Intermediate
I bought this watch a few months ago and it's honestly not much of an improvement over the Galaxy 3. The face scratched withing the first week of normal use and the battery only lasts about a day and a half just using the regular features.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 26, 2022
Hi Katri,
Thank you for reaching out and for purchasing the Galaxy Watch4. We sincerely apologize for the inconvenience this has caused you, as the battery life drains quickly. I know how essential it is to have your device running at optimal performance without experiencing any battery issues. Please know that we are continuously improving our services, and your feedback is vital to that process.
Kindly visit this link to an article under the "Increase Battery Life" section:
https://www.samsung.com/us/support/answer/ANS00078033/
Another is for a troubleshooting guide about "Reduced Battery Life on your Samsung Smart Watch":
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144442723
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Hate this
on December 18, 2021
Posted by: Miss
from Michigan
I have always been a ssung user I bought the Samsung 4 I HATE IT. The battery life is a fay or less and it offers eh not much. I will be going back to fitbit
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Melardo, Samsung Care, April 4, 2022
Hi Miss!
Thank you for reaching out to us. We apologize for the inconvenience this has caused you regarding the battery life of your Galaxy Watch, and it feels sad if you will not use Galaxy Watch anymore. The experience is not what we expect from our customers.
For your reference, you may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and click on "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144368085
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience this has caused you regarding the battery life of your Galaxy Watch, and it feels sad if you will not use Galaxy Watch anymore. The experience is not what we expect from our customers.
For your reference, you may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and click on "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144368085
Have a great day.
Melardo
Written by a customer while visiting Samsung US