Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,096 Reviews)
Rating breakdown 2,096 reviews
5 Stars
1,290
4 Stars
402
3 Stars
125
2 Stars
99
1 Star
180
78%of customers recommend this product.
(
1,014 out of
1,295)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
2
Battery Life SUCKS
on November 4, 2021
Posted by: LynnT
from LOS ANGELES
Expertise:Intermediate
I had the galaxy watch 2...got 3 days, easy!
Now, with the 4, I get less than 24hrs. Even got a warranty exchange thinking there must be something wrong with it...nope, replacement is just a bad.
Now, with the 4, I get less than 24hrs. Even got a warranty exchange thinking there must be something wrong with it...nope, replacement is just a bad.
I would absolutely NOT recommend this product.
A shame, I've been very happybwith damsung otherwise
Value
2
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 12, 2021
Hello LynnT, thank you for sharing your experience. I can see why you're so upset. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143879594
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143879594
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Great watch, but one EPIC failure
on November 4, 2021
Posted by: Anthony_D
from Atlanta, GA
Expertise:Expert
I purchased the Gear 4 Classic because I love my Gear 3 and was excited to see a new version. Samsung has in my opinion made an epic failure in the design. 1) you can't use the Gear 3 charger. 2) The cheap 20" inch USB charger is to short to use any where but the bathroom to charge your phone. It would be nice if it were like the Gear 3 charger where you can supply your on USB cord. Engineers need to live in reality and design totems for real world applications, not bench test designing.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Charger/Manual Not Included
on November 6, 2021
Posted by: Irriate Consumer
from Twin Cities, MN
Expertise:Beginner
First off please note that I didn't even try to use the watch so I can't write about ease of use. It went back into the box under 15 minutes to be returned.
I give this one star because it did not come with a charger, seems to be the new fad. Buy expensive electronics and spend more on a charger. This is not for me. I would buy a refrigerator without a plug in, nor would I buy a tv without a plug in. Well, I refuse to buy a watch like this with no way to charge it unless you buy the charger.
I was also upset that there was no manual on how to use the watch. I can usually figure these things out, but always find more things by reading a manual.
Putting the bands on the watch is no easy task. It has a little think you need to slide back, keep holding back while trying to get the pin lined up with the hole. This is tough to do with stubby little fingers.
No, I would not recommend this to a friend.
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Huge Samsung fan but...
on November 8, 2021
Posted by: KurtS
from Fort lauderdale, fl
Expertise:Expert
I actually had a watch 3 and I also upgrade my watch so I decided to order the 4. From the first time holding the watch it does feel better build but a bit too delicate as far as looks go. First use I noticed the battery life issue and I also noticed the most annoying items which almost made me return the watch. There is no longer a galaxy store to purchase skins for it. You must use Facer which I seriously dislike. This is just lazy on Samsungs behalf. I've also noticed the watch is slower that the watch 3. I receive lots of emails and text along with calls and this watch does not keep up well compared to the W3. On the bright side the speaker phone function is better. So I still currently wear my W3 during the day and use the W4 at night or weekends. Sadly between the weak battery and slow processor I can't make it my daily watch. Prior to receiving the W4 I use to rotate my original galaxy watch 46 with the W3 and the original watch has a better battery. Sadly not a good purchase.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Okay kind of hard to get it to work
on November 10, 2021
Posted by: Anonymous
from Wilsonville or
Expertise:Beginner
[This review was collected as part of a promotion.] Seems like I have had to set it up a few times. Won't stay set up
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
Love the watch
on November 10, 2021
Posted by: Sarah
from Plano, Texas
Expertise:Beginner
I haven't had a smartwatch before, so I was slightly hesitant to get one. But I'm glad that I did. The battery life is completely fine, as it can last me two days, which is more than enough for me. There are apps on the watch that I do wish that I could hide from view, just because I have no use for them.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Better battery life!
on November 10, 2021
Posted by: Horsecrazy
I've had this for a few days now. It's a good watch, my first smart watch, my biggest con is the battery! It is absolutely awful!! It won't stay fully charged 1 day. This is even not using the excersise features. My last fitness watches staid charged for 3 days.. also hearing out of the speaker is not that loud. I have to put my ear right up to it. They can hear me good, I just can't hear them. Ive also found that deep sleep is always like 20 something minettes and never changes. I've tested with another watch to have different results. If the battery was fixed it would be an excellent watch.
Features
4
Performance
2
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Battery Dead in <24hrs and Messages Don't Sync
on November 11, 2021
Posted by: Robert
from Phoenix, AZ
Expertise:Expert
Battery drains in less than 24 hours so I have to charge it more than once a day. It's constant troubleshooting to get messages and other things to sync properly. Can't use all of the health features with a non-samsung phone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US