Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,096 Reviews)
Rating breakdown 2,096 reviews
5 Stars
1,290
4 Stars
402
3 Stars
125
2 Stars
99
1 Star
180
78%of customers recommend this product.
(
1,014 out of
1,295)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
4
Please make a feature to rotate the screen.
on October 8, 2021
Posted by: Nodosaur
from Los Angeles
Expertise:Beginner
I like to primarily wear mine on the underside of my right wrist as its more comfortable for wear and for toggling. But the screen stays sideways that way. The screen rotates freely when you are holding it while it is on the charger, but not when it is on your wrist. An option to freely rotate or to have it face up when its under your right or left wrist would make this perfect. Side note: the design could be more streamlined.
I would recommend this to a friend!
Features
4
Performance
4
Design
2
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
So disappointed.
on March 3, 2022
Posted by: Heather
from Pa
Expertise:Expert
I was so excited to get this watch. I've had it for over a week now and I don't think I could be more disappointed. The battery life sucks. I did all the updates that are recommended to help with the battery life. I charged mine before bed last night and already at 10 % at noon the next day. Last night it didnt even track my sleep. Stats aren't correct with the fitness app. Completely missed tracking my workout yesterday. Another day, about 25 minutes into my workout, it congratulated me on working out for 10 minutes. It's a pretty watch. And had so much potential. But what's the point of having a watch that can do so much when you can't use it all cause the battery life sucks.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Melardo, Samsung Care, March 31, 2022
Hi Heather!
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life; unable to track your sleep and workout on your Galaxy Watch4. I understand the importance of this watch to be working with those issues. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
You may also access the user's manual about "Samsung Health," which will track your sleep and exercise/workout on pages 45-48: https://downloadcenter.samsung.com/content/UM/202109/20210929010214001/WEA_R89X_R88X_R87X_R86X_EN_UM_071621_FINAL_AC.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355525
Have a great day.
Melardo
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life; unable to track your sleep and workout on your Galaxy Watch4. I understand the importance of this watch to be working with those issues. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
You may also access the user's manual about "Samsung Health," which will track your sleep and exercise/workout on pages 45-48: https://downloadcenter.samsung.com/content/UM/202109/20210929010214001/WEA_R89X_R88X_R87X_R86X_EN_UM_071621_FINAL_AC.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355525
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
3
I thought I was upgrading..
on March 6, 2022
Posted by: JenniferLynn
from Chicago
Expertise:Intermediate
I had the Galaxy active 2 and wanted to upgrade. I purchased the Galaxy 4 watch 44mm...
What I love is that it's thinner and not as bulky. There are also more apps.
What I HATE is that this watch does not automatically go into bedtime mode when it senses that you are sleeping like the Galaxy active 2 did. Schedule is useless for me as I never go to bed at the same time. So I have to do it manually... And I forget. And then it wakes me up in the middle of the night.
Also, the battery life sucks. I charge it every day. The only notifications I have on are for calls and texts. The battery life on the 2 was slightly better but not much.
Make the night time or bedtime mode automatically go on when it senses you're asleep and I'll rate up. Make the battery life a little better and I'll rate up more.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not a Samsung Watch
on September 11, 2021
Posted by: Lilbit
from Virginia
Expertise:Expert
This watch is more like an apple watch if I wanted an apple watch I would have switched it doesn't let you download the Samsung internet app and I cant view Facebook or Instagram like I did on the galaxy watch 3. I'm mad I switched I want my old watch back
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 30, 2021
Hello Lilbit, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Don't go anywhere without a charger!
on April 28, 2022
Posted by: SeriouslyDisappointed
from Watertown, SD
Expertise:Intermediate
When we bought new phones, they offered us these new Galaxy 4 watches. We had the galaxy 3 watches and liked them so we figured moving to the 4 would be an upgrade. If you like having to charge your watch twice a day while doing minor activities then this watch is for you. If you're extremely active, plan to charge it 2-3 times a day. This watch has the worst battery life by far of any of the 4 Samsung watches I have owned. I'm seriously debating selling it and going back to my old galaxy 3. Samsung dropped the ball on this one big time!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Battery sucks
on September 27, 2021
Posted by: Biku
from Los Angeles, CA
Expertise:Intermediate
I've been using it while working as a cook and maybe its all the services running in the background but by the end of the day (3:30pm-1am). battery will be between 20-30%. Glad I haven't sent my watch active 2 since the battery lasts longer and I most likely will be returning the watch 4.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
5
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 5, 2021
Hello Biku, thank you for bringing this to our attention. I understand how difficult this has been. If you still have the watch, here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. We're also here to help with getting this resolved for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143763758
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143763758
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Watch 4 Thom Browne
on December 24, 2021
Posted by: Sweetc214
from Michigan
Expertise:Intermediate
I had the Watch 3 but the watch 4 is an amazing battery it lasts life is great for 3 days on a full charge. Love all the features it has, I can change the watch bands very easily so they can match my outfit, my friends think I have a new watch every time I change the band. I LOVE my new watch.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible battery performance
on February 24, 2022
Posted by: West
from Texas
Expertise:Intermediate
Utilizing full capabilities the battery life is less than 2 days. Unacceptable performance & not worth the price.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Melardo, Samsung Care, March 31, 2022
Hi West!
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355869
Have a great day.
Melardo
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355869
Have a great day.
Melardo
Written by a customer while visiting Samsung US