Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,049 Reviews)
Rating breakdown 2,049 reviews
5 Stars
1,254
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
974 out of
1,251)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
3
Ehh
on December 12, 2021
Posted by: Built Different
from Pennsylvania
Expertise:Intermediate
I was very happy with this watch at first, but with the most recent update, my heart rate monitor stopped working properly and the phone calls don't always show up on the watch.
Hopefully they fix this soon!
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible battery, overheated 2 different watches!!
on December 13, 2021
Posted by: Frustrated04
from IA
Expertise:Intermediate
Was excited to get a Samsung watch to go with my Samsung phone but after the experience I'm left beyond frustrated. The 1st one I barely had 10 days I was dealing with the horrible battery life... I had to turn off almost all the apps to get it to last 8 hrs before a charge, then it overheated while on my wrist actually burning my skin. It was a brand new watch so I was dumbfounded! Took it back got a brand new replacement and with in 6 days it started overheating!! This time I was able to realize that it was before it burned me... let's just say I'm out a watch and am beyond frustrated.....
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Does not work right
on December 15, 2021
Posted by: Linda
from Ocala Florida
Expertise:Beginner
Bought less than a month ago. It tells me it has to cool off. On Sleep mode it is dead in the morning and hot and makes noise batteries Wes fully charged
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
2
Poor watch faces nothing like tizen and the galx 3
on December 16, 2021
Posted by: Chrisb54
from Virginia
Expertise:Expert
Poor watch faces nothing like tizen and the galaxy watch 3 everything is different from the 3 I would recommend the 3 over the 4 any day I wouldn't waste money on this
I would recommend this to a friend!
Features
1
Performance
4
Design
2
Value
3
Response from Samsung USBy Melardo, Samsung Care, April 4, 2022
Hi Chrisb54!
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about the watch faces of the Galaxy Watch4, and I know the importance of customizing your watch faces to suit your style. The experience is not what we expect from our customers.
You may use this link about "Manage Watch Faces for your Samsung SmartWatch" for your reference https://www.samsung.com/us/support/answer/ANS00080308/.
You may also access the user's manual about "Change the Watch Face" to your Galaxy Watch4 on page 19: https://downloadcenter.samsung.com/content/UM/202109/20210929010214001/WEA_R89X_R88X_R87X_R86X_EN_UM_071621_FINAL_AC.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144368353
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about the watch faces of the Galaxy Watch4, and I know the importance of customizing your watch faces to suit your style. The experience is not what we expect from our customers.
You may use this link about "Manage Watch Faces for your Samsung SmartWatch" for your reference https://www.samsung.com/us/support/answer/ANS00080308/.
You may also access the user's manual about "Change the Watch Face" to your Galaxy Watch4 on page 19: https://downloadcenter.samsung.com/content/UM/202109/20210929010214001/WEA_R89X_R88X_R87X_R86X_EN_UM_071621_FINAL_AC.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144368353
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
3
Just meh
on December 17, 2021
Posted by: Katri
from Chicago, IL
Expertise:Intermediate
I bought this watch a few months ago and it's honestly not much of an improvement over the Galaxy 3. The face scratched withing the first week of normal use and the battery only lasts about a day and a half just using the regular features.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 26, 2022
Hi Katri,
Thank you for reaching out and for purchasing the Galaxy Watch4. We sincerely apologize for the inconvenience this has caused you, as the battery life drains quickly. I know how essential it is to have your device running at optimal performance without experiencing any battery issues. Please know that we are continuously improving our services, and your feedback is vital to that process.
Kindly visit this link to an article under the "Increase Battery Life" section:
https://www.samsung.com/us/support/answer/ANS00078033/
Another is for a troubleshooting guide about "Reduced Battery Life on your Samsung Smart Watch":
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144442723
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Hate this
on December 18, 2021
Posted by: Miss
from Michigan
I have always been a ssung user I bought the Samsung 4 I HATE IT. The battery life is a fay or less and it offers eh not much. I will be going back to fitbit
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Melardo, Samsung Care, April 4, 2022
Hi Miss!
Thank you for reaching out to us. We apologize for the inconvenience this has caused you regarding the battery life of your Galaxy Watch, and it feels sad if you will not use Galaxy Watch anymore. The experience is not what we expect from our customers.
For your reference, you may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and click on "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144368085
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience this has caused you regarding the battery life of your Galaxy Watch, and it feels sad if you will not use Galaxy Watch anymore. The experience is not what we expect from our customers.
For your reference, you may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and click on "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144368085
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
5
Love love love this watch!!
on December 21, 2021
Posted by: Zantial
from Chicago, IL
Expertise:Expert
I normally don't write reviews, but seeing the negative ones I had to write my take on it. To me it sounds like many of the problems people are facing is because they are tech illiterate. Watch faces? Just download third party apps there are soooo many and they are really good. My watch charges really fast. I take a eat dinner take a shower and it ready so I can wear it at night to track my sleep. I just don't have the screen on all day and it lasts 1 day and a half min. The watch is so sexy two of my cousins want one now. I use it when I go to the gym and for swimming and I think it tracks everything good. Except on the treadmill, it always shows 200m less than what the treadmill shows. I think is totally worth it if your purchasing a new one. Maybe not so much if you're upgrading.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Treadmill accuracy is terrible
on December 26, 2021
Posted by: LPrunner
from Jamestown, ny
Expertise:Expert
The treadmill accuracy is still terrible on this watch. Samsung fitness should allow you to adjust your distance after you are finished running on the treadmill. As an example, I ran 3.25 miles on my treadmill and it said I only ran 2.73... we have had our treadmill checked to make sure it is accurate and it is. Samsung could also create a feature where we could calibrate the watch to the treadmill after we run 1 mile; at least it would be more accurate. It's frustrating at I don't believe my health and calories burned aren't being measured accurately. When I run outdoors this isn't a problem as it uses GPS. However, I live in the northeast and run inside on my treadmill for the majority of the winter, so it would be nice to have an accurate account of my logged miles.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
2
Written by a customer while visiting Samsung US