Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Average customer rating
4.2
(2,046 Reviews)
Rating breakdown 2,046 reviews
5 Stars
1,251
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
972 out of
1,249)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Customer Rating
1
Cheap glass
on May 15, 2022
Posted by: CamKing
from Michigander
Expertise:Intermediate
First day I wore mine I was working underneath my truck and bumped the face of the watch on the ground and put a huge scratch on the face.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
2
Value
1
Response from Samsung USBy Charles, Samsung Care, May 19, 2022
Hi CamKing. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy Watch4 has scratches on the face. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here is a link for more details to help you maximize the device's potential.
Product Warranty https://www.Samsung.com/us/support/warranty/
Repair Pricing https://www.Samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144516930
Have a great day.
^Charles
Product Warranty https://www.Samsung.com/us/support/warranty/
Repair Pricing https://www.Samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144516930
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
3
Good product, always needs charging
on May 13, 2022
Posted by: Mike
from Bakersfield, CA
I have had this watch for almost a week. As far as the features of the watch go they are good. However, the battery last less then 24 hours with constant use. The sleep feature is not functional as this time is the best time to charge. I prefer Samsung over anything else as my house is full of Samsung electronics, but the battery performance is the worst. I have a generic smart watch where the battery lasts for 2 weeks.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
3
Response from Samsung USBy Charles, Samsung Care, May 19, 2022
Hi Mike. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy Watch4. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Reduced battery life on your Samsung smartwatch https://www.Samsung.com/us/support/troubleshooting/TSG01003232/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144517716
Have a great day.
^Charles
Reduced battery life on your Samsung smartwatch https://www.Samsung.com/us/support/troubleshooting/TSG01003232/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144517716
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY-Battery is awful
on May 11, 2022
Posted by: LMCC
from PA
Expertise:Intermediate
The battery does not last long on this watch. I can't even wear it overnight and I barely use it throughout the day. Save your money.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
2
Response from Samsung USBy R&R Team, June 24, 2024
We're pleased to hear from you, Laura. We understand the importance of having your device working properly. Please keep in mind that there may be several factors that affect your watch's battery life. The first thing you want to do is make sure that your device is up to date. In your case, since you wear your watch overnight, we recommend turning on power saving mode. This mode will turn off a lot of features that may be draining your battery while tracking your sleep. I will be attaching a link that will help further troubleshoot your device if this continues to persist. If you have any other questions or concerns, please let us know at Samsung support.
samsung.com/us/support/answer/ANS00078033/ (Keep your Samsung smart watch running in top shape)
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
samsung.com/us/support/answer/ANS00078033/ (Keep your Samsung smart watch running in top shape)
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
Stress Reader Does Not Work
on May 11, 2022
Posted by: Messy
from Philadelphia
Expertise:Expert
The stress meter is always in the green and no matter how many times i factory reset or update, the sensor still will not pick up any reading. This feature was my main reason for buying the watch and seeing as i can not use it, pretty big let down.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Battery Life is so poor
on May 11, 2022
Posted by: ULetMeDown
from Austin, TX
I've had this watch for a day and not feeling excited a bit! My son gave me this watch for mother's day (his first gift that he paid for in full after he started working) and i feel horrible having to tell him that I want to return it because the battery life is sooo poor! I wore it half day and the battery drained in the middle of the night. Not sure if anything can be done about it. I don't usually shop based on reviews but i totally should've read and listened on this one. Total disappointment !
No, I would not recommend this to a friend.
Performance
1
Design
3
Response from Samsung USBy R&R Team, June 24, 2024
Thank you for contacting us concerning your Watch4. We strive to provide our customers with exceptional products and services. We understand the importance of having your device's battery last. Let's take a look at some things that may be affecting your device's battery health. First, we want to make sure that your device is up to date. Also, make sure to update your apps because some apps may have a bug that causes them to use excessive battery. Turning off the display when not in use is a good way to preserve your battery when you are not actively using it. To take it a step further, we recommend activating power saving mode. Power saving mode saves battery power while slightly reducing the performance of your Galaxy Watch. I will be attaching a link that will give you a couple more options that should help with this situation. If you are still experiencing this after troubleshooting your device, reach out to us at Samsung support so that we can take a further look into what may be causing this. -Kelvin
samsung.com/ae/support/mobile-devices/tips-for-increasing-the-battery-runtime-of-your-samsung-smartwatch/
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
samsung.com/ae/support/mobile-devices/tips-for-increasing-the-battery-runtime-of-your-samsung-smartwatch/
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
3
delicate screen cracked
on May 8, 2022
Posted by: Ak2022
from Dallas, TX
Expertise:Intermediate
May watch4 screen cracked after accidently dropping it about 3 feet high. Samsung needs to allow replacement of watch with a small fee. Overall the watch4 is a good watch for fitness tracking and monitoring sleep and heart health. Google Assistant is still not available limiting its functionality.
I would recommend this to a friend!
Features
4
Performance
4
Design
2
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
App doesn't work
on May 5, 2022
Posted by: KimB
The app required to use the watch is garbage. It will not connect to the app and keeps saying network error. I hope I didn't just buy and over priced paper weight. Phone does meet software and hardware requirements.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from Samsung USBy R&R Team, June 24, 2024
Hey Kim! Thanks for reaching out to us about your watch4. We see that you are having a network issue when trying to connect your watch to your phone. If your watch does not pair to your phone, or if it randomly disconnects, it is best to reboot your watch. To force a reboot on your watch, press and hold the Home key (Power key) and Back key at the same time until "Rebooting..." displays. Do not select Power off on the screen or Restart when it appears. Also, be sure to check out the link attached that gives you more options to troubleshoot your watch. If this continues, please reach out to us at Samsung support so that we can look into a resolution for you. -Kelvin
samsung.com/us/support/troubleshooting/TSG01003238/#:~:text=If%20your%20watch%20will%20not,app%20and%20unpair%20your%20watch.
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
samsung.com/us/support/troubleshooting/TSG01003238/#:~:text=If%20your%20watch%20will%20not,app%20and%20unpair%20your%20watch.
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy!!!!!!!!!!!!!!
on May 4, 2022
Posted by: BigDog
from CA - California
Expertise:Intermediate
Worst Samsung product I have ever bought. Samsung quality is no more. I love their chromebooks, tablets , TV's laptops, washer dryers. That was the past, moving on to another brand.
Features
3
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US