Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Average customer rating
4.2
(2,046 Reviews)
Rating breakdown 2,046 reviews
5 Stars
1,251
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
972 out of
1,249)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Customer Rating
2
Disappointed
on June 3, 2022
Posted by: Noee
Expertise:Intermediate
I recently purchase the Galaxy Watch4 for my Galaxy S21+ and have had nothing but problems trying to connect it with my phone. I have rebooted the watch several times, I uninstalled the Galaxy Wearable and still no success. I'm shocked that I encountered this issue when previously I was able to pair my Samsung earbuds within 5 mins.
Response from Samsung USBy Michael Mynxx, Social Commerce, June 6, 2022
Hi Noee, thank you for your feedback on your Galaxy Watch4. We are happy to provide support for your connectivity concerns with some helpful links below. Thank you again for your feedback and being a valued Samsung user.
Samsung Support:
https://www.samsung.com/us/support/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Battery life is horrible
on May 31, 2022
Posted by: Nino
from Virginia
Expertise:Expert
Less than month old. The watch will not hold a full day of charge. Disappointed... garbage
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, June 2, 2022
Hi Nino, thank you for your feedback on your Galaxy Watch4. We are happy to provide support for your battery concerns with some helpful links below. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
1
Cheap screen
on May 29, 2022
Posted by: Nobel
from Florida
Expertise:Expert
It was only nine days since I purchased this watch and I just dropped it today, and the screen cracked in half. I had a Garmin for more than 3 years and dropped it so many times and nothing happened.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, June 1, 2022
Hi Nobel, thank you for your feedback on your Galaxy Watch4. We are always looking for ways to improve our products and user experience for the future based on user feedback. Thank you again for your feedback and being a valued Samsung user.
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
1
I hate Samsung galaxy watch 4!!!!!
on May 26, 2022
Posted by: ToolbeltTina
from Branson, MO
Expertise:Intermediate
I hate Samsung Galaxy watch 4 because is not waterproof & sweat proof!!!!!!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, June 1, 2022
Hi ToolbeltTina, thank you for your feedback on your Galaxy Watch4. As you stated the Watch4 is not waterproof but it is water resistant and capable of staying under 5 feet of water for up to 30 minutes. We are always looking for ways to improve as we continue to innovate for our users in the future based on feedback like this. Thank you again for your feedback and being a valued Samsung user.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT WATCH, COOL FEATURES!
on May 22, 2022
Posted by: Cal00
Expertise:Intermediate
I have had my samsung smartwatch 4 for several months now and have been very pleased with it. The health trackers seems pretty accurate for a watch and all the functions are working well. The battery life last about 2 days when you keep brightness down and have touch screen to wake on. Great watch overall very pleased.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor battery life
on May 21, 2022
Posted by: Usabandaid33
from San Antonio
Expertise:Intermediate
Bought the watch with service line to use as stand alone for music and workouts. Also for sleep records. Watch won't last for more than 10 hours on a single charge. Thought samsung battery technology was much better then this! Very disappointing.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, May 24, 2022
Hello Usabandaid33, thank you for providing feedback on your Galaxy Watch4. We’re happy to provide support on how to extend the battery life of your device. Linked below are some help articles that you may find useful for your situation. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
1
Poor battery by Design
on May 19, 2022
Posted by: Afonso
from Norfolk, VA
Expertise:Expert
Disabled Bluetooth. Just using LTE.
Closed all tabs
Disabled health checks...
The battery goes from 100% to 75% in 1 hour.
Using the basic clock face
I will not use power save mode because I paid for a watch with benefits…
I will return this watch today
Closed all tabs
Disabled health checks...
The battery goes from 100% to 75% in 1 hour.
Using the basic clock face
I will not use power save mode because I paid for a watch with benefits…
I will return this watch today
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
2
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, May 19, 2022
Hi Afonso, thank you for providing feedback on your Galaxy Watch4. We see that you have taken steps to extend your device’s battery life but it has not met your expectations. There are a few different things that can help with maximizing the battery life that will be linked below as well as our support channels. Thank you again for your feedback and being a valued Samsung user.
Battery life:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS00078033/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery life:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS00078033/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on May 18, 2022
Posted by: Mel Mac
Expertise:Intermediate
I bought the galaxy 4 watch to replace my active 2 watch. I was able to receive calls/text messages on my active 2 even when I did not have my phone on me as long as I was connected to wifi. The Galaxy 4 does not have this feature. This is a serious downgrade! I was told I need the LTE version but I did not have the LTE version for the active 2 so what gives! I could've bought a Fitbit for less money to do the same thing, with a longer battery life. So disappointing Samsung! I wish I would have known that before I purchased otherwise I would've bought something else!
No, I would not recommend this to a friend.
Response from Samsung USBy Charles, Samsung Care, May 19, 2022
Hi Mel Mac. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy Watch4 not getting messages. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here is a link for more details to help you maximize the device's potential.
Send and receive messages using the smartwatch
https://www.Samsung.com/us/support/answer/ANS00078022/
Update software and apps on your Samsung smartwatch https://www.Samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144516896
Have a great day.
^Charles
Send and receive messages using the smartwatch
https://www.Samsung.com/us/support/answer/ANS00078022/
Update software and apps on your Samsung smartwatch https://www.Samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144516896
Have a great day.
^Charles
Written by a customer while visiting Samsung US