Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Average customer rating
4.2
(2,046 Reviews)
Rating breakdown 2,046 reviews
5 Stars
1,251
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
972 out of
1,249)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Customer Rating
1
Sub par product
on June 14, 2022
Posted by: Niqui
from West Palm Beach, Florida
Expertise:Intermediate
This was my first time ordering a Samsung smart watch. I was excited to have one and wanted to confirm the difference to other smart watches. The watch was delivered in a timely manner. After charging it, it sync'd with my phone with ease. After my first time wearing it I noticed that the battery life was only a day. I thought at first I had not charged it enough but I saw that it was charging 100% but I was only getting 1 day. I have a 3yr old Versa and I get 3 days charge. I'm extremely disappointed and aggravated that I purchased this watch. Its not worth the money.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Hi Niqui, thank you for your feedback on your Galaxy Watch4. We are happy to provide support for your battery concerns with some helpful links below. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Absolute garbage
on June 13, 2022
Posted by: Anonymous
from Minnetonka, MN
Expertise:Expert
Works to check the time and track your steps. Fails at everything else. I have the LTE version. Running Strava + Spotify + LTE, the watch overheats in seconds every time. No warning and even worse, you lose your entire activity. I went swimming in a pool today, and the watch stopped my workout after 5 mins. Phone calls and voice to text are trash. I swear it gets worse with every software update. The most unreliable piece of tech I've ever owned.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Thank you for your feedback on The Samsung Galaxy Watch4. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
2
A 4G Failure - Do NOT Buy 4G
on June 13, 2022
Posted by: StartingtoDoubtSamsung
from FL
Expertise:Expert
This watch cannot reliably connect to 4G LTE without overheating and locking out all features. One of the primary reasons to purchase the watch was 4G functionality, new processor, and increased battery life. It does not live up to any of those promises and is what I consider to be a failure. I have already sent the watch in for Samsung repair, and still after connecting to 4G it overheats in minutes. Once you couple this with cost of a 4G plan, and somewhat lacking implementation of WearOS compared to other options, this watch is overall really frustrating. Many apps have reduced features or performance compared to other platforms, and some were or are not available; Spotify (will only connect and stream reliably 50% of the time), Gmail (not available?!), Assistant (only recently available), Samsung Keyboard (awful)
Summary - as a Bluetooth watch it may be OK, with its main redeeming feature being Samsung health, but DO NOT BUY A 4G version unless it cost less than the Bluetooth version.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Thank you for your feedback on The Samsung Galaxy Watch4 Ultra. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
1
Doesn't seem useful.....
on June 11, 2022
Posted by: Daniel
from Missouri
Expertise:Intermediate
without a Samsung phone. Most of the features I tried to display to the phone can't because I need a bunch of apps that I don't have and can't seem to download because I don't have a Samsung phone. I guess it's cool if you want a "smart watch" and not a watch the integrates with your phone, because without those apps it's just a really fancy watch with features I will never use on a tiny watch screen. Does not appear to work with my Samsung Galaxy Tablet A at all either.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
3
Value
2
Response from Samsung USBy Michael Mynxx, Social Commerce, June 15, 2022
Thank you for your feedback on The Samsung Galaxy Watch4. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
2
You have to turn off the Smart-features
on June 11, 2022
Posted by: Captain Bill
from East Tawas
Expertise:Expert
I’ve had this Watch-4 one week, battery goes dead in 5-8 hrs. Done all updates, still NG.
Why should we have to disable functions?
I bought this for all of the things it suppose to do. If you try to sleep with it, you’ll wake up with a dead watch.
COME ON SAMSUNG….YOU CAN DO BETER THAN THIS!
I’ll wait two more weeks, no help. Will be returned.
Why should we have to disable functions?
I bought this for all of the things it suppose to do. If you try to sleep with it, you’ll wake up with a dead watch.
COME ON SAMSUNG….YOU CAN DO BETER THAN THIS!
I’ll wait two more weeks, no help. Will be returned.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 15, 2022
Hi Captain, thank you for your feedback on your Galaxy Watch4. We are happy to provide support for your battery concerns with some helpful links below. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
2
Great if it worked
on June 7, 2022
Posted by: merrf
from Louisville KY
Expertise:Intermediate
Body Composition rarely works. It always says hands are touching when they are not. Battery life is below average. This watch is a disappointment considering the things it does well can be achieved at 1/3 the price with other companies.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 8, 2022
Hi merrf, Thank you for your feedback on The Samsung Galaxy Watch4. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device’s performance. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. Thanks again for being a Samsung customer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
3
Auto start all exercise?!?!?!
on June 7, 2022
Posted by: Jenn
Expertise:Intermediate
I like the watch, it doesn't compare to the original galaxy watch when it comes to battery life. Why is it only set to detect certain workouts? I'm sure om not the only person who has forgotten to start their watch before a spin class or a weight session. With all these updates that are constantly pushed out that only drain thr battery, how about you add a few useful updates for everyone?
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
4
Response from Samsung USBy Michael Mynxx, Social Commerce, June 8, 2022
Hi Jenn, thank you for your feedback on. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. Thank you again for your feedback and being a valued Samsung user.
Samsung Support:
https://www.samsung.com/us/support/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
A waste of money
on June 4, 2022
Posted by: 12njoy
from Ohio
I purchased the S22 Ultra along with the Galaxy Watch 4 to be used with Verizon. I initially set it up on Verizon and then was told that the watch could only be used with number share. That sounds like a bluetooth watch, I purchased the LTE version specifically to be able to have the watch be independent of my phone. Contacted Verizon back today and they said this watch will never work independently because Samsung software limits it to only number share. I am done with Samsung products.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 7, 2022
Hi 12njoy, thank you for your feedback on your Galaxy Watch4 and we take this feedback to heart, as we continue to improve upon our products. Please note that standalone functionality is limited if paired phone is not powered on or connected to a wireless network, please check with your carrier for more information and to see if they support the standalone functionality. We are happy to provide support for your connectivity concerns with some helpful links below. Thank you again for your feedback and being a valued Samsung user.
Samsung Support:
https://www.samsung.com/us/support/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US