Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Average customer rating
4.2
(2,046 Reviews)
Rating breakdown 2,046 reviews
5 Stars
1,251
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
972 out of
1,249)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Customer Rating
2
Samsung, get your watches working
on June 27, 2022
Posted by: Jmac
Expertise:Expert
This watch is laughable. My phone randomly started doing an update but I needed the map feature for navigation and of course it didn’t work.
The battery is trash. I have to have it paired to my phone or on airplane mode if I want it to last the day. Honestly, I wish I had done my research.
If you’re reading this, hopefully it isn’t too late. Wait until Samsung improves their watches. Sigh.
The battery is trash. I have to have it paired to my phone or on airplane mode if I want it to last the day. Honestly, I wish I had done my research.
If you’re reading this, hopefully it isn’t too late. Wait until Samsung improves their watches. Sigh.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 28, 2022
Hi Jmac, thank you for your feedback on your Galaxy Watch4. We are happy to provide support for your battery concerns with some helpful links below. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Michael
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Michael
Written by a customer while visiting Samsung US
Customer Rating
2
Worst smart watch I have ever owned
on June 24, 2022
Posted by: Jamccarley
from Weston, Ohio
Expertise:Intermediate
I have had multiple Samsung smart watches and this one does not match up. It over heats all the time and the battery could last all day, or could die in 5 hours.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 28, 2022
Hi, thank you for your feedback on your Galaxy Watch4. We are happy to provide support for your battery concerns with some helpful links below. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Michael
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Michael
Written by a customer while visiting Samsung US
Customer Rating
3
Terrible battery life!
on June 23, 2022
Posted by: Huan
I had the first samsung classic watch and the battery lasted for about 4 days but this one has a terrible battery life that barely last for 2 days with me working out everyday. I did a spartan race for 2 hours with a little bit over 50% of battery and the watch died after an hour ish.. .
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
2
Response from Samsung USBy Michael Mynxx, Social Commerce, June 24, 2022
Hi Huan, thank you for your feedback on your Galaxy Watch4. We are happy to provide support for your battery concerns with some helpful links below. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Michael
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Michael
Written by a customer while visiting Samsung US
Customer Rating
5
Love It
on June 23, 2022
Posted by: Chappay
from NJ
Expertise:Expert
Upgraded from Active 2 the additional features are awesome. Heart rate and EKG work seamlessly and so much better than the old model.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great watch, except for a few things
on June 20, 2022
Posted by: AngelM
from Chicago IL
Expertise:Intermediate
I really lI like the Samsung watch 4, it looks better without the round dial around it. I like how well it communicates with my Samsung phone to receive alerts. I usually see the alerts from my security camera, texts, calls and steps. I use it to know how active I am every day, when I am exercising my watch keeps track of all of them. I also like the touch screen so it is easy to navigate.
I would like the battery to last longer than one day as well as installing the Nike App, or somehow to be able to sync with the Nike apps.
ike the watch and how well it works,
I would like the battery to last longer than one day as well as installing the Nike App, or somehow to be able to sync with the Nike apps.
ike the watch and how well it works,
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Don't waste your time if you're not on a Samsung
on June 17, 2022
Posted by: Chris
from Texas
Expertise:Intermediate
If you are intending on using this with a non Samsung phone don't bother. Half the functionality doesn't work and you won't get notifications from apps in a work profile. Apparently everyone else can get this right and function but Samsung can't figure it out or intentionally is screwing those of us that want to use a non Samsung phone. Battery life is laughable, 1 day...really what's the point of offering sleep monitoring if I have to charge the thing all night while I sleep.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 22, 2022
Thank you for your feedback on the Samsung Galaxy Watch4. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
1
Overheats
on June 17, 2022
Posted by: JeriBeri54
from Tampa, FL
Expertise:Beginner
I bought this about a month ago and it was great in the beginning. Now it continues to overheat on my wrist and leave burn marks. I don't over charge it and I have a sedentary job so I'm am not sure why this continues to happen.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 22, 2022
Hi, thank you for your feedback on your Galaxy Watch4. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. It looks like your device may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
3
Middle exercise accuracy
on June 15, 2022
Posted by: Fox on the Run
Expertise:Intermediate
So I set a route to run using Google maps to see the exact distance. After the run, the watch said I only did .75 miles when Maps said it was 1 mile. Also the compass is a good 25⁰ off when I sat it next to a actual compass.
I would recommend this to a friend!
Features
5
Performance
3
Design
4
Value
2
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Hi, thank you for your feedback on your Galaxy Watch4. We are happy to provide support for your concerns with some helpful links below. Thank you again for your feedback and being a valued Samsung user.
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US