Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Average customer rating
4.2
(2,046 Reviews)
Rating breakdown 2,046 reviews
5 Stars
1,251
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
972 out of
1,249)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Customer Rating
1
Buyer beware is not waterproof
on July 25, 2022
Posted by: Lovehateandroid
from Canton, OH
Expertise:Expert
I've had my Galaxy watch 4 4 mm with LTE since August of 2021. The software worked well and the watch overall worked very well but I have been swimming with it and now the watch has failed. Unfortunately that is not covered under warranty. Not really sure why not. So now I have no watch.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 29, 2022
Lovehateandroid, we appreciate you taking time to provide your feedback to us regarding your Samsung Galaxy Watch4. Here at Samsung we are always striving to innovate our product line and provide superior customer experience. The Samsung Galaxy Watch4 has a water resistant rating of IP68 meaning it is water resistant up to 5 feet for up to 30 minutes. This is activated prior to getting into the water by enabling the Water Lock feature of the device in the settings. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Do NOT waste your money
on July 18, 2022
Posted by: Walter
from Dallas, TX
Expertise:Expert
This will probably be my last Samsung watch. Battery is none existant, even in battery saver with some sensors on it doesn't last 2 days. is worthless, you will end up leaving your watch at your desk forgetting it in a charger after a few months.
Some say charge it at night, then how will I track my sleep? really don't waste your money. it is a BAD product.
Some say charge it at night, then how will I track my sleep? really don't waste your money. it is a BAD product.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 26, 2022
Walter, your feedback on the Samsung Galaxy Watch4 is vital as we strive to innovate our product line and provide the best possible customer experience. We would recommend taking a look at the product manual that will have some information about maximizing the battery life. We appreciate you being a loyal Samsung customer. –Elizabeth
Product Manual
https://www.samsung.com/us/support/downloads/
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manual
https://www.samsung.com/us/support/downloads/
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Galaxy Watch 4, 40 mm - Disappointing!
on July 17, 2022
Posted by: Samsung Dude
from LA, Ca
Expertise:Intermediate
Disappointing --- I had a S3 Frontier that I loved for all the reasons the 4 is disappointing. The battery did not last long --- maybe 24 hours, a couple of times less than a complete 24 hours v. the S3 lasting 2 to 3 days. Made the mistake of buying the smallish 40 mm --- harder to see some messages. The functionality of the watch was limited as multiple buttons on a smallish the watch face. The close proximity of the watch buttons made it difficult to use and I my fingers are not large at all.. KEY: WATCH STOPPED WORKING IT as it will no longer turn on!!!! And no I never used it swimming as some others indicated in their reviews, heck didn't wear it in the shower!. Also, had some challenges getting it to synch with my Samsung phone. I will be returning this S4 watch and see if I can buy a new S3 Frontier to replace it. Very disappointing. I have owned multiple Samsung products and wanted to continue to do so. But a bit concerned given my experience with this product.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 26, 2022
Samsung Dude, your feedback is much appreciated as we strive to innovate our product line and provide the best possible customer experience. We recommend looking into the Samsung warranty on your device as it might still be covered as well as reaching out to the Samsung Support team to troubleshoot your device. We appreciate you being a loyal Samsung customer. –Elizabeth
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Useless
on July 13, 2022
Posted by: Colette
from Maryland
Battery life is ridiculously short. Did all the things to increase battery to no avail. Only useful thing is sleep tracker but 100% charged battery lasts maybe 4 hours so no info will be available.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 21, 2022
Colette, your feedback is greatly appreciated as we continue to innovate our product line and provide the best possible customer experience. I’m not sure exactly what steps you’ve taken to try and improve the battery life of your Samsung Galaxy Watch4 but we’ve included a link below about all the steps that can be taken. We’ve also included a link to our Customer Care+ team to help troubleshoot your device. Please feel free to reach out with any other questions about your Samsung products. –Elizabeth
Samsung Galaxy Watch4 battery life
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Galaxy Watch4 battery life
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Nothing but ❤️
on July 12, 2022
Posted by: Asmani
from Oregon
Expertise:Intermediate
I've had two Samsung watches with Galaxy3 being my second one...Its gorgeously eye catching, features are wonderful, accessories and screen options outstanding...Its the best smartwatch to date, and I've seen the others...No contest!!! If u dont love this watch then ur definitely a Apple user...UGH!!! My only complaint is that the battery only last for two days...Love U Samsung...
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Ok - still needs to develop
on July 11, 2022
Posted by: Nitin
from New Mexico
Expertise:Intermediate
Nice looking.
Reasonable battery life and layout. Fairly intuitive to use.
The sensors leave a lot to be desired. ie. steps, stairs, O2 sats - as not accurate. HR and Rythm strip work.
The ability to calibrate the sensors would be nice. The ability to add to activities would be nice.
I have stopped using it in favor of a Garmin. May switch back if Samsung added, glucose monitoring, blood pressure monitoring (in the US) and improved the other sensors
Reasonable battery life and layout. Fairly intuitive to use.
The sensors leave a lot to be desired. ie. steps, stairs, O2 sats - as not accurate. HR and Rythm strip work.
The ability to calibrate the sensors would be nice. The ability to add to activities would be nice.
I have stopped using it in favor of a Garmin. May switch back if Samsung added, glucose monitoring, blood pressure monitoring (in the US) and improved the other sensors
I would recommend this to a friend!
Features
3
Performance
2
Design
5
Value
4
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 18, 2022
Nitin, Thank you for taking the time to provide feedback on the Samsung Galaxy Watch4. Here at Samsung we are always striving to improve our products. Below is some information covering all the great features of your Samsung Galaxy Watch4. Please feel free to reach out to us with any other questions about your Samsung products. –Elizabeth
Galaxy Watch4 Manual
https://www.samsung.com/us/support/downloads/
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Galaxy Watch4 Manual
https://www.samsung.com/us/support/downloads/
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed in this watch
on July 10, 2022
Posted by: Prancer
from Maryland
Expertise:Intermediate
This watch is a piece of garbage. Within a month of purchase, the battery life lasted for less than 5 hours. I literary have to charge this watch 3 to four times a day. When I called for replacement, I was told they won’t replace or fix the watch. One month of purchase. This is the worst watch I’ve ever purchased. I’m
Unable to make or receive calls. Watch turns off each time it comes in contact with water. However, the product description states one can swim with the watch. I’m really disappointed in this product.
Unable to make or receive calls. Watch turns off each time it comes in contact with water. However, the product description states one can swim with the watch. I’m really disappointed in this product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 18, 2022
Prancer, Thank you for taking the time to share you feedback with us about the Samsung Galaxy Watch4 LTE. At Samsung we are always striving to improve our products. Below is some information about maximizing the battery life of your Samsung Galaxy Watch4 as well as some details about the water resistance. Please feel free to reach out to us with any further questions about your Samsung products. -Elizabeth
Samsung Galaxy Watch4 Manual
https://www.samsung.com/us/support/downloads/
Warranty
smsng.us/Warranty-Info
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Galaxy Watch4 Manual
https://www.samsung.com/us/support/downloads/
Warranty
smsng.us/Warranty-Info
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Lcd screen leaks; defective
on July 8, 2022
Posted by: Clay
from NC
Expertise:Expert
Poorly made. Manufacturer defect. Watch is inoperable and repair is not available. Waste of a lot of money.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 19, 2022
Clay, Here at Samsung we appreciate you taking the time to provide feedback to us about your Samsung Galaxy Watch4. We are always striving to improve our product lines to provide the best experience possible to our customers. Below we’ve provided information on the warranty of your product as well as any troubleshooting available in the product guide. Please feel free to reach out to us with any other questions about your Samsung products. –Elizabeth
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US