Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Average customer rating
4.2
(2,046 Reviews)
Rating breakdown 2,046 reviews
5 Stars
1,251
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
972 out of
1,249)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Customer Rating
1
No happy at all
on August 30, 2022
Posted by: Lidia
from Florida
Expertise:Beginner
My watch broke after a few months I bought it. I tried to use it like that but it burned my skin ..I have a mark like u can see
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Watch 4 - Pink
on August 29, 2022
Posted by: Soccerchik23
from Dallas
Expertise:Intermediate
This watch was given to me as a gift and it's been great! Volume and all features work fantastic. You should get this watch. I don't have issues with battery life either.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
External HRM
on August 20, 2022
Posted by: Rojo
from Utah
Expertise:Intermediate
Please provide one good reason why galaxy watch still does not support external HRM? These types of features missing after years of product development is pathetic.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 23, 2022
Rojo, we appreciate your feedback regarding the Samsung Galaxy Watch4. Here at Samsung we are always striving to innovate our product line and provide the best possible customer experience. The Samsung Galaxy Watch4 does monitor and track your heart rate internally. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Constant problems
on August 16, 2022
Posted by: MomOf2
from Scottsboro, AL
Expertise:Intermediate
I have had this watch for a few months now and I can honestly say I do not like it. I've already had to send it to samsung to get it fixed because it was overheating and draining the battery. Now I'm having problems with it constantly disconnecting from my phone, not wanting to answer calls or not getting notifications.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 18, 2022
MomOf2, thank you for your feedback regarding the Samsung Galaxy Watch4. We would recommend taking a look at the full product manual and reaching out to the Samsung Support team to assist in troubleshooting the connectivity of your device. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
Connecting Bluetooth Device
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
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Connecting Bluetooth Device
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
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Written by a customer while visiting Samsung US
Customer Rating
1
No water damage warranty
on August 12, 2022
Posted by: Disappointed customer
from Los Angeles
Expertise:Expert
For a "fitness tracker" with swim detection, this watch does a terrible job for any water protection. Owned this watch for less than a year and started malfunctioning. Not aware of the problem initially, watch was sent it for repair to only be told that the warranty does not protect against water damage. So either pay up for the repair or get the watch back broken.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 16, 2022
Hello, thank you for your feedback regarding your Samsung Galaxy Watch4. We understand the urge to swim and have that track and the excitement at that ability. That is why we have also included the setting on the device we call “water lock” to ensure no damage occurs to the device while submerged in swimming. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Would not buy any watch from them again
on August 10, 2022
Posted by: Camper guy
from Western NY
Expertise:Expert
The last Samsung watch I owned I had for 6 years and my new Galaxy watch 4 classic only lasted 3 months. The back screen cracked . I bought this one because it was supposed to be better glass . And even though I do not abuse it it still cracked .
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 12, 2022
Camper guy, thank you for your feedback regarding the Samsung Galaxy Watch4. With such a short period of time of ownership we would recommend looking in to the warranty of your product and reach out to the Customer Care+ or Samsung Support teams. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Clunky compared to my old Watch Active2
on August 9, 2022
Posted by: amethystMINI
from Renton, WA
Expertise:Intermediate
Most of the features on this watch are great, and a step up from the Active2, but WHY OH WHY did Samsung change the gesture used to cancel/snooze an alarm, answer/reject a call, etc?!? With my old Active2, it was quick, easy, and efficient to swipe left to right or vice versa. The Watch 4 has two stupid icons on the bottom that you have to swipe up and to the sides in a weird semi-circular gesture, and half the time, I accidentally hit the wrong one and cancel an alarm when I wanted to snooze, etc. PLEASE PLEASE PLEASE, CHANGE IT BACK, I beg you, Samsung! Otherwise this is a 5-star product...
I would recommend this to a friend!
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 12, 2022
amethystMINI, thank you for your feedback regarding the Samsung Galaxy Watch4. Below we’ve linked the full product manual to assist you in getting the most out of the amazing features of your device and assist in troubleshooting some of the features you find more cumbersome. Thank you for being a loyal Samsung customer. –Elizabeth
Product Manual
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
Not bad
on August 9, 2022
Posted by: LIL_Soul
Expertise:Intermediate
I got the 42 mm but it still feels a little big on me since I have a small wrist. Helps out with notifications, fitness, etc.; however, after a while its battery starts to drain faster even if you keep it on the charger before using it, and sometimes it would it freeze so you would have to factory reset to let it work properly
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US