Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Average customer rating
4.2
(2,046 Reviews)
Rating breakdown 2,046 reviews
5 Stars
1,251
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
972 out of
1,249)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Customer Rating
5
Amazing and Fantastic! Recommended Purchase
on September 13, 2022
Posted by: AJA512
Expertise:Expert
The watch is amazing. Under the student offer, I got it for free. It is a good upgrade especially if you are using an older model like the Galaxy Watch Active 2 or lower. I have always been a loyal Samsung customer from my first phone to my first wearable and they always exceed my expectations.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Shoulda just bought a cute watch
on September 10, 2022
Posted by: Jedickey
Expertise:Beginner
I needed a watch for work to tell time (no surprise there) and access to texts was appealing. I thought the other features would become useful/fun as I discovered them, but they aren't for me. The main advantage seems to be the athletic/health stuff and I didnt get into that. It's bulky on my small wrist and the bands are expensive. It seems like a sturdy product as I've banged it around and washed dishes with no trouble. But if you won't use the health/fitness features, it's probably not worth the money. It lags occasionally long enough that I read the wrong time. Battery seems good. Still worth a high rating, it's just not for me.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth it!
on September 9, 2022
Posted by: AshK
from Squire, WV
Expertise:Beginner
The watch is supposed to be water proof, but it isn't! Even though it was supposed to be water proof I never went swimming with it on or showered or anything like that. The only slight water exposure was from washing my hands. It stopped working 10 months after I got it. Even though my warranty is still in effect and it's supposed to be water proof I STILL had to pay to have the watch repaired. Even though it is a great watch when it's working, it's not worth the money for something that I have to pay to repair when it shouldn't even be damaged.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
5
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 13, 2022
AshK, thank you for your feedback regarding the Samsung Galaxy Watch4. This device has a water resistance rating of IPX8 which does give it water resistance but is not water proof. It can still sustain water damage under certain circumstances. We have included below some information about the water resistance of the Samsung Galaxy Watch4. Please feel free to reach out to us with any further information regarding your Samsung products. –Elizabeth
Water Resistance Tips
https://www.samsung.com/us/support/answer/ANS00078031/
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Water Resistance Tips
https://www.samsung.com/us/support/answer/ANS00078031/
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Definitely a huge downgrade from active2
on September 6, 2022
Posted by: Salman
from Seattle
Expertise:Expert
Apparently watch designers have no clue of what watches used for. Got a watch4 again after first one draining battery quickly..this still despite long time from release lasts on LTE maximum 6h. On BT with no activity it lasts maximum 27h. any short activity recording drains battery alot (on BT). And of course you cannot record a 6h hike for sure.
Design is same as active 2. So this is definitely a downgrade.. unless you just want a smart watch to show you the time
Design is same as active 2. So this is definitely a downgrade.. unless you just want a smart watch to show you the time
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 7, 2022
Salman, thank you for your feedback regarding your Samsung Galaxy Watch4. We’ve linked below some information about how to best maximize the battery life of your device. If this information is not sufficient in assisting you, we would recommend reaching out to the Samsung Support Team for assistance. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
Watch Battery
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Watch Battery
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Not as great as I thought it would be
on September 6, 2022
Posted by: Irishprincess64
from Long Island NY
I received the watch as a Christmas present. It started out great then after about 3 months, all of a sudden, the watch would buzz and then I would get the word Samsung across the face. No clock, just the word Samsung. This would happen every couple of seconds. It would buzz then the word Samsung. I couldn't shut the watch down; it wouldn't take a charge. I had to leave it sit for a few days. Then I was able to recharge it. This has happened twice. Now, the charge on the watch doesn't last an entire day. I really wanted this to be a great watch, but sadly, I'm disappointed with it.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 7, 2022
Irishprincess64, thank you for your feedback on your Samsung Galaxy Watch4. If you haven’t done so already we would recommend reaching out to the Samsung Support or Customer Care+ Teams to assist you in troubleshooting some of the difficulties of your device. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
The worst Samsung product I have ever owned
on September 4, 2022
Posted by: Abc123
Expertise:Expert
The worst Samsung product I have ever owned. Constant issues and overheating. I have had to reset it countless times. Absolutely garbage
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 6, 2022
Abc123, we appreciate you taking the time to provide your feedback to us regarding your Samsung Galaxy Watch4. If you haven’t done so already we would recommend taking a look at the full product manual and if need be reaching out to the Samsung Support or Customer Care+ Teams to assist with the device overheating as well as any other difficulties, you are having with the device. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Leaving mark on arm
on September 1, 2022
Posted by: jasarn
from Thibodaux, La
Expertise:Intermediate
I bought this watch only a couple of weeks ago and it is leaving a mark on my arm. It is under the watch face and seems like a burn. I love the features the watch has but can't use it do to this!
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
2
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 2, 2022
Jasarn, thank you for taking the time to provide your feedback to us regarding your Samsung Galaxy Watch4. If overheating is causing the mark you described there is some great information available on our website about how to prevent some of the overheating devices. We also have some great information on other potential causes of the skin irritation that you might find help, linked below. Thank you for being a Samsung customer, and please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
Preventing Skin Irritation
https://www.samsung.com/us/support/answer/ANS00084602/
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Preventing Skin Irritation
https://www.samsung.com/us/support/answer/ANS00084602/
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Leaving mark on arm
on September 1, 2022
Posted by: jasarn
from Thibodaux, La
Expertise:Intermediate
I love the features that the watch has. But it is leaving a mark on my arm under the watch face. It seems like a burn mark.. I have tried not wearing at night but the mark is not getting better. I will have to return it.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
1
Value
5
Written by a customer while visiting Samsung US