Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2 out of 5
4.2
(2,096 Reviews)
Open Ratings Snapshot
Rating breakdown 2,096 reviews
5 Stars
1,290
4 Stars
402
3 Stars
125
2 Stars
99
1 Star
180
78%of customers recommend this product. 
(
1,014 out of 1,295
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
2 out of 5
2
Terrible battery
on March 5, 2022
Posted by: Kate
from Fl
Expertise:Intermediate
I have only had this watch a few days and can barely get a days use out of the battery. Can not wear it through the night if I want to track my activity during the day. The suggestions to turn off some functions, make me wonder why Samsung thinks people buy a smart watch. Really.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy MelardoSamsung CareMarch 31, 2022
Hi Kate!

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.

Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.

You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference #: 1144355184

Have a great day.

Melardo
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
This watch does not work
on March 21, 2022
Posted by: Matthew
from Morris, Alabama
Expertise:Expert
It is poorly designed and is not water resistant like they claim
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy MelardoSamsung CareMarch 31, 2022
Hi Matthew!

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the design and water-resistant of your Galaxy Watch4. The experience is not what we expect from our customers. In line with this, this device is not impervious to dust and water damage in any situation. All compartments must be closed tightly.

You may access the user's manual about "Maintaining Water and Dust Resistance" on pages 74-75: https://downloadcenter.samsung.com/content/UM/202109/20210929010214001/WEA_R89X_R88X_R87X_R86X_EN_UM_071621_FINAL_AC.pdf.

You may also use the "Samsung Smart Watch Water Resistance Tips" link: https://www.samsung.com/us/support/answer/ANS00078031/.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference #: 1144354750

Have a great day.

Melardo
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
DO NOT BUY-Battery is awful
on May 11, 2022
Posted by: LMCC
from PA
Expertise:Intermediate
The battery does not last long on this watch. I can't even wear it overnight and I barely use it throughout the day. Save your money.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R TeamJune 24, 2024
We're pleased to hear from you, Laura. We understand the importance of having your device working properly. Please keep in mind that there may be several factors that affect your watch's battery life. The first thing you want to do is make sure that your device is up to date. In your case, since you wear your watch overnight, we recommend turning on power saving mode. This mode will turn off a lot of features that may be draining your battery while tracking your sleep. I will be attaching a link that will help further troubleshoot your device if this continues to persist. If you have any other questions or concerns, please let us know at Samsung support.
samsung.com/us/support/answer/ANS00078033/ (Keep your Samsung smart watch running in top shape)
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Doesn't seem useful.....
on June 11, 2022
Posted by: Daniel
from Missouri
Expertise:Intermediate
without a Samsung phone. Most of the features I tried to display to the phone can't because I need a bunch of apps that I don't have and can't seem to download because I don't have a Samsung phone. I guess it's cool if you want a "smart watch" and not a watch the integrates with your phone, because without those apps it's just a really fancy watch with features I will never use on a tiny watch screen. Does not appear to work with my Samsung Galaxy Tablet A at all either.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
4 out of 5
4
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy Michael MynxxSocial CommerceJune 15, 2022
Thank you for your feedback on The Samsung Galaxy Watch4. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Light weight and awesome
on August 8, 2022
Posted by: Anonymous
from Laredo, TX
Expertise:Intermediate
[This review was collected as part of a promotion.] I received this as a gift and was surprised how light weight it is compared to the Apple Watch. The screen is very clear and just my size. Love it but too bad I don’t have the phone to ho wit it :(
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Carry your charger
on February 26, 2023
Posted by: 11Sammy
from Cali
Expertise:Expert
Battery life is horrible. And with that you cannot turn off you/tube or music from playing that will also drain the battery. So, I switched. Now to any watch from them.
Response from Samsung USBy Elizabeth KaufmanSocial CommerceMarch 2, 2023
Hello 11Sammy, we appreciate your feedback on your Samsung Galaxy Watch4. We have included links to the Samsung Support and Customer Care+ Teams for assistance in troubleshooting the battery life of your device, and can walk you through what other options may be available to you. We appreciate you being a Samsung customer, and look forward to assisting you further in this matter. -Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome upgrade
on December 22, 2021
Posted by: Tenabells
from Oh
Expertise:Intermediate
I had the watch 3 and hated how bulky it was on my wrist. It was so heavy and uncomfortable, so i was happy for this. It is sleek and small and light. I haven't tested the battery yet, which i hear is an issue but I can live with that. I really don't like the band it came with though. It seems like it's too much
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great!!
on November 19, 2021
Posted by: AArriaga21
from Texas
Expertise:Intermediate
Just purchased it and was hesitant because of the reviews about the battery. Over all battery lasts more than a day. Great Over all Watch.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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