Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,096 Reviews)
Rating breakdown 2,096 reviews
5 Stars
1,290
4 Stars
402
3 Stars
125
2 Stars
99
1 Star
180
78%of customers recommend this product.
(
1,014 out of
1,295)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
1
Stress Reader Does Not Work
on May 11, 2022
Posted by: Messy
from Philadelphia
Expertise:Expert
The stress meter is always in the green and no matter how many times i factory reset or update, the sensor still will not pick up any reading. This feature was my main reason for buying the watch and seeing as i can not use it, pretty big let down.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Middle exercise accuracy
on June 15, 2022
Posted by: Fox on the Run
Expertise:Intermediate
So I set a route to run using Google maps to see the exact distance. After the run, the watch said I only did .75 miles when Maps said it was 1 mile. Also the compass is a good 25⁰ off when I sat it next to a actual compass.
I would recommend this to a friend!
Features
5
Performance
3
Design
4
Value
2
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Hi, thank you for your feedback on your Galaxy Watch4. We are happy to provide support for your concerns with some helpful links below. Thank you again for your feedback and being a valued Samsung user.
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
2
Worst smart watch I have ever owned
on June 24, 2022
Posted by: Jamccarley
from Weston, Ohio
Expertise:Intermediate
I have had multiple Samsung smart watches and this one does not match up. It over heats all the time and the battery could last all day, or could die in 5 hours.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 28, 2022
Hi, thank you for your feedback on your Galaxy Watch4. We are happy to provide support for your battery concerns with some helpful links below. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Michael
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
The worst Samsung product I have ever owned
on September 4, 2022
Posted by: Abc123
Expertise:Expert
The worst Samsung product I have ever owned. Constant issues and overheating. I have had to reset it countless times. Absolutely garbage
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 6, 2022
Abc123, we appreciate you taking the time to provide your feedback to us regarding your Samsung Galaxy Watch4. If you haven’t done so already we would recommend taking a look at the full product manual and if need be reaching out to the Samsung Support or Customer Care+ Teams to assist with the device overheating as well as any other difficulties, you are having with the device. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Absolutely REGRET trading my Watch3 for this...
on April 28, 2022
Posted by: Scott
from Charlotte NC
Expertise:Expert
The battery life is atrocious. The Watch3 layout, bezel, menu....every single thing was better.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Poor battery life
on March 5, 2023
Posted by: Nofaith
[This review was collected as part of a promotion.] I was so disappointed that this watch wouldn't hold a charge sometimes for only a few hours.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, March 8, 2023
Hello, we appreciate you taking time to provide your feedback to us regarding your Samsung Watch4. If you have attempted the troubleshooting options available on our website to help extend the battery life of your device, we have linked for your convenience below, the Samsung Support Team, Customer Care+ Team, and warranty information. Thank you for being a Samsung customer. -Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
I love this watch but....
on November 11, 2021
Posted by: James
Expertise:Intermediate
Regarding my purchase, double check the prices and make sure you take screenshots leading up to the checkout, as it will help you if you find yourself a victim of price changes and misleading information about products you never received like an extra Black Hybrid Leather Band that was an additional band ordered and wasn't in there. Instead I received my first pick navy blue sports band. This lead me to dealing with them on the phone for 37 mins and 13 seconds. In order to straighten out the details. So make sure you screen capture the checkout and verify that the prices and items listed is correct. Cause you can save yourself so much headache when you do these steps in case you need to get reimbursed or a missing product not received. Put the date and time with your screen capture and match it with your invoice. When received your item, if all looks good, just trash the screen captures.
Cause prices were changed by ten dineros here, ten dinero there. Also my band I selected with my watch became a charge as an additional watch so be aware!!!
The watch 4 itself is very beautfiul. Battery life is not that much different than my Galaxy Watch S2 model. It has a vibrant and crisp display, but, the functions remains somewhat the same. I think it's missing features as far as what exercise modes there is. For example, if you are doing cardio/HIIT, there is nothing in there that indicates this. So you may have to select circuit training, running (which isn't the same as HIIT). Or at least customize the workout so you can give it a label and specifically indicate what type of workout you are performing. I turn on the bluetooth to pair the information with my phone, to receive updates, also, to get the phone and watch in synced just to get that info onto my phone. There are room for improvements and I understand this is still new and I hope in future updates, they will give you more customizations as I feel it's lacking things here and there. Battery life has improved slightly, but, not the way I hoped. I was expecting at least 5-7 days on a single charge. The only way you could maximize your battery to last about 3-5 days is to turn your bluetooth off, wifi, data, gps, and grayscale, and periodically check your time. I have power saving mode turned on, but, it's helping just a bit. I am hoping they would improve this in the long run. I expected this to be leaps and bounds. Especially concerning the battery life, but, you have to ration your display and limit what apps you used. So, if you are seriously using this for workouts, counting your steps, keeping track of calories burned and so on..... Yet, you don't mind charging your watch every other day or so. This may be for you. Cause otherwise, if you are looking to use to handle everything you throw at it, be prepared to have your watched charged every day and if you're fine with that. Then that's fine as well. If you're expecting this to last and last like some other brands out there, know that the price isn't super high at this time, so if you want a longer battery life. Do your research and find one that suit your needs. ECG isn't really helpful at this time and the lack of information on what these numbers mean without that much information. Needs improve. Check your Beats-per-minute is nice, but, stress level once again, it doesn't give that much information. So, I feel like it's kind of basic in that department. Maybe it's just me, because I was expecting more. Although I will keep this product, but, I feel this will be used for workouts, time, fashion, and loving the ability to change the watch face digitally on screen, also nice to see my notifications on text messages, phone calls and answering them. It's not much that different from previous galaxy watches, but, then again, I only have the S2 model, so I don't others to compare to. Other brands do give you more bang for your buck, so do your research and select one that suit your needs.
Features
3
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Poor battery life, fewer face options
on September 8, 2021
Posted by: CassB
from Frisco, TX
Expertise:Expert
I "upgraded" from the original Galaxy watch and have had this Galaxy4 Classic for a couple of weeks now...here are my thoughts. The battery is terrible. Barely get one day and one night before you have to charge it. Plan on charging every single day. This is much worse than the original galaxy watch. Even after tweaking the settings, the battery is awful. Next, the Wear OS is cumbersome and confusing compared to the original galaxy watch. You have to install on the phone and the watch to make it work. Also, MUCH less options for watch faces than the original Galaxy. Overall, I feel like a sucker for getting the latest, when in fact the original is still a better product. Save your money and stick with the one you have...all the websites saying this is great must be getting paid.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 29, 2021
Hello CassB, thank you for taking the time to leave this review. I understand how it can feel when expectations don't quite meet. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. In order for us to look into your other concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143748567
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143748567
^Elizabeth
Written by a customer while visiting Samsung US