Customer reviews from Sharp
Sharp - 24-In Microwave Convection Drawer - Silver
Average customer rating
2.6
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
8
4 Stars
1
3 Stars
7
2 Stars
5
1 Star
13
29%of customers recommend this product.
(
9 out of
31)
Customer Reviews for Sharp - 24-In Microwave Convection Drawer - Silver
Customer Rating
1
Display dim / Manufacture & Extended warranty
on October 17, 2025
Posted by: Molly123
from New York
I bought this oven in Aug 2024. The display is very dim and I called the service center to open a claim. Then, when the repair person come and they said they left because they can't find a parking in my neighborhood. Then, I called and the service center found me another company. I was told that they ordered part and they had not received it. I was patient and waited to the call. Then, a month and so, I called Sharp to find out the status of my claim. Then, they said that the claim is closed because they could not get a response from me. They did not follow though till the repair confirm the service is complete and replaced. Then, I tried to open a clam with extended warranty I bought. I was told to call these companies from Sharp service center. These companies do not have my info about the extended warranty. It has been a week and I still can't have a claim open to fix my dim display.
No, I would not recommend this to a friend.
Response from SharpBy Sharp, October 17, 2025
We appreciate your feedback and apologize you have not been able to enjoy your 24 in. Built-In Smart Convection Microwave Drawer Oven (SMD2499FS). We would love the opportunity to provide you with further assistance and help resolve any concerns you may have. If you could please contact us at CRL@sharpsec.com or call us at 1-800-237-4277.
Written by a customer while visiting Sharp
Posted by: Lady D
Verified Purchase:Yes
The only function on this microwave drawer that works is the microwave. The air fryer and convection features do not even heat the food.
Response from SharpBy Sharp, November 3, 2025
Hello, thank you for your feedback. This isn’t the kind of experience we want our customers to have, and we would like to investigate this issue further. If you could please contact us at CRL@sharpsec.com or call us at 800-237-4277. Thank you for brining this to our attention.
Written by a customer while visiting Sharp