Customer reviews from whirlpool.com
Whirlpool - 1.9 Cu. Ft. High Efficiency Stackable Front-Load Washer with Detergent Dosing Aid - White
Average customer rating
2.8
(114 Reviews)
Rating breakdown 114 reviews
5 Stars
26
4 Stars
23
3 Stars
12
2 Stars
10
1 Star
43
44%of customers recommend this product.
(
42 out of
95)
Customer Reviews for Whirlpool - 1.9 Cu. Ft. High Efficiency Stackable Front-Load Washer with Detergent Dosing Aid - White
Customer Rating
1
This type of washer don't buy
on July 17, 2023
Posted by: Elina
from montreal
this collection is terrible! washer and dryer always shows problem. After got this new machine(only use few times ), first is the door can't open, and the machine can't work well. we are waiting too long to have a local technician fix it(parts exchanged) and after about half year, the washer and dryer stop working again!! and we have to pay a lot to fix it or purchase again the extend insurance. how I can imagine to buy a combo insurance every year, we have to pay hundreds dollar and I am worried about next year we need to fix those stupid machines again! no more cover, unless we pay
the customer service person is nice, very patience.
the customer service person is nice, very patience.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Maytag Team, Consumer Care, July 20, 2023
Thank you for sharing your insights with us, Elina. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 358088.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
A nice washing machine when it functions.
on October 5, 2023
Posted by: N__etje
from PR
This washing machine did a nice job while it lasted. Unfortunately, after only 5 months it stopped working. It only turns on and locks the door but doesn't run any program. Service is scheduled for over 3 weeks after opening a service request. And that is only the appointment for the technician to come to check it out. I'm not sure when I will be able to use this washing machine again. Poor quality and poor service, while I thought Whirlpool would be a good choice.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 10, 2023
Thank you for sharing your insights with us, N__etje. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 407617.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible functionality- Constant Glitches
on November 6, 2023
Posted by: SeanT
from Pickering, Ontario
[This review was collected as part of a promotion.] Terrible touch buttons. Have to press 20 times to turn the machine on. Absolutely trash. I'd never purchase this again. It has made doing laundry s very annoying task than it already is.
No, I would not recommend this to a friend.
Response from whirlpool.comBy CA SOCIAL CARE, November 13, 2023
Hello, SeanT! We are very sorry to hear that you are not satisfied with your Whirlpool washing machine. Thank you for taking the time to contact us about the problems you have been having with your appliance. We understand that it is disappointing to have a washing machine fail to meet your needs and expectations, and we sincerely apologize for that happening to you! You are a valued Whirlpool customer and we want to help you! Please email us at canadasocial@Whirlpool.com with the model number, serial number, your best contact number, and review ID (275150593). We look forward to hearing from you and hope you have a wonderful day! Thank you! - Justine
Written by a customer while visiting whirlpool.com
Customer Rating
1
Is this R&D gone bad?
on November 6, 2023
Posted by: CLF:)
[This review was collected as part of a promotion.] A lemon ! Broke from the start. Got it fixed. Then broke again. Cheap materials.
No, I would not recommend this to a friend.
Response from whirlpool.comBy CA SOCIAL CARE, November 13, 2023
Hello! We are so sorry we have let you down. Whirlpool takes pride in our products and service and we are so sorry we did not meet those expectations. We would love to look into this for you! Kindly send us an e-mail at Canadasocial@Whirlpool.com with your model and serial number, your phone number, and your review ID (275151324). We look forward to hearing from you! -Justine
Written by a customer while visiting whirlpool.com
Customer Rating
1
Absolute junk!
on June 5, 2024
Posted by: Mikeysgal77
from Victoria BC Canada
This washer is the biggest piece of junk. The quality is horrible! We had it in our vacation condo and it hasn't been used much and already it needs a new computer. Reddit has pages of reviews and discussions with the same issue. I am surprised this washer hasn't been recalled because clearly it is defective. The positive reviews on here use it in an RV so I'm sure after a second camping season and a few uses they will have the same issue.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, June 7, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 547308.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
1
Piece of junk
on June 21, 2024
Posted by: Busylady
from New Jersey
I bought a 2.0 cu whirlpool washer and it's now 9yrs. The machine is a piece of junk. Several times I had problem with clothes soaking wet.
Tonight I had to wring water out of my clothes. This is annoying.
Tonight I had to wring water out of my clothes. This is annoying.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, June 24, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 554854.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Problems
on January 9, 2025
Posted by: Barry
from Alabama
[This review was collected as part of a promotion.] This unit came with our new RV. It is stuck in a cycle and cannot use it. We only used the washer one time to make sure it was working........ Second time - won't work!!
Tried to call and get help.... Never could talk to a real person...... totally frustrated!!
Tried to call and get help.... Never could talk to a real person...... totally frustrated!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 13, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Washer model/serial number, and reference Case # 654675.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Horrible product-starts on its own.
on April 11, 2025
Posted by: Nancy
from Florida
This unit came in my motorhome which I purchased a year ago and I have had nothing but problems. The unit has a timer that seems to have a mind of its own. When a normal cycle is started (55 minutes), it starts counting down until approximately 30 minutes and then it jumps up to 119 minutes. After a while it drops to 10 minutes and then finishes. These numbers vary from cycle to cycle but it never counts down properly. It has also spontaneous started by itself. The machine turns on and makes noise but no water enters. Tried to turn it off but the on/off switch doesn't do anything. Had to shut off the breaker to stop it. I have had two control boards (one of which only worked three months) and the machine still does not work properly. Called Whirlpool and they said I had to get a technician out again to look at it. What now, a third control board?
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 16, 2025
Hello,
We value your time and would like to look into the concerns with your Washer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Laundry and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 707341.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Washer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Laundry and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 707341.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com