Customer reviews from whirlpool.com
Whirlpool - 1.9 Cu. Ft. High Efficiency Stackable Front-Load Washer with Detergent Dosing Aid - White
Average customer rating
2.9
(108 Reviews)
Rating breakdown 108 reviews
5 Stars
26
4 Stars
22
3 Stars
12
2 Stars
9
1 Star
39
45%of customers recommend this product.
(
41 out of
91)
Customer Reviews for Whirlpool - 1.9 Cu. Ft. High Efficiency Stackable Front-Load Washer with Detergent Dosing Aid - White
Customer Rating
1
Horrible User Guide
on October 7, 2019
Posted by: Latoy
from Jacksonville, FL
Gender:Female
I live in an apartment complex and these are the "New" so called washers that they are using now. When i received my washer it worked okay for about 1 week and 1/2 and then just stopped working altogether. I can still turn on the washer but the only thing that happens is a time of 2:20 for a wash cycle and it won't fill up it won't run it won't even let me select different options. I called the apartment maint. and of course no help they are clueless. Called Whirlpool and they claim they have never heard of the issue i'm experiencing. I have unplugged it, cleaned the filter, held buttons, detached and reattached hoses and nothing happens. Worst washer ever!!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy blankar, Digital Care, October 22, 2019
Hey Latoy, we value your time and would like to look into the concerns with your Washer. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
I don’t know what to do
on October 31, 2023
Posted by: KarissaM23
from California
This unit came with my 5th wheel when I bought it. The 5th wheel and this washing machine were both brand new. Never used. Second time it broke. Goes into demo mode without being turned on. Had a tech came out after the 5 month mark and now it’s broke again after “fixing” it. Would not recommend this washing machine. Same problem repeating itself.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 2, 2023
Thank you for sharing your insights with us, KarissaM23. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 420609.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Junk!
on December 20, 2023
Posted by: KC24
I bought this washer 11-10-23 and used it 1 time and when I went to use again and the door would not open. I tried everything in the troubleshooting manual and it still will not work. I had to manually open the door and tried resetting the washer. It turns on but only makes a humming sound.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 21, 2023
Thank you for sharing your insights with us, KC24. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 452891.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Turned on by itself
on April 27, 2024
Posted by: Mike 12
I like the convenience of this in my RV. Has used several times with no issues. Washer now has turned on by itself, no error codes displayed. Does not react to buttons pressed except on/off. Sounds like water pump is running. Have tried reset procedures via troubleshooting guide, no good result.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 29, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 526658.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
It washes fine once i get it started.
on July 12, 2019
Posted by: Splash 708
from Spicer
Gender:Female
[This review was collected as part of a promotion.] I finally got this one after waiting months for it. They had to return the 1st one because it was defective. This one I have to hold the start button down for several minutes several times before it finally starts.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not happy
on July 7, 2021
Posted by: Kat man doo!
from Texas
This washer is like brand new, came with our camper that is just a few months old. I’m having same issues as the review by Latoy. Been on hold in the phone que for over 30 minutes and have spoken to no one. So whirlpool, don’t reply with giving you a call at some 1-800 #. A direct line phone # would be appreciated.
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, July 20, 2021
Hey Kat man doo!, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Written by a customer while visiting whirlpool.com
Customer Rating
1
Trash!
on December 20, 2022
Posted by: Barb419
from Clinton,NJ
Bought a set up washer 4 days ago. Nothing but problems. We have done three loads of laundry with a lot of issues with the timer. Timing jumps from 55-34-41-55-Then says off while it spins endlessly. So frustrated. Maintenance in our complex said he’d call a repair man. That’s a joke! I want a new machine but, definitely not this one.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 23, 2022
Thank you for sharing your insights with us, Barb419. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Washer turns on by itself when power is supplied
on February 7, 2023
Posted by: Uncle Woody
from Thousand Oaks, CA
Washer turns on by itself when power is supplied, no error codes displayed. Does not react to buttons pressed except on/off. Sounds like water pump is running for 4 minutes. Have tried reset procedures via troubleshooting guide, no good result. Three months after warranty expired I can no longer use the washer..
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 14, 2023
Thank you for sharing your insights with us, Uncle Woody. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/64223WnkQ or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case #257769
We’re looking forward to hearing from you.
Harmony G.
We’re looking forward to hearing from you.
Harmony G.
Written by a customer while visiting whirlpool.com