Customer reviews from whirlpool.com
Whirlpool - 1.9 Cu. Ft. High Efficiency Stackable Front-Load Washer with Detergent Dosing Aid - White
Average customer rating
2.8
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
27
4 Stars
23
3 Stars
13
2 Stars
10
1 Star
46
43%of customers recommend this product.
(
43 out of
99)
Customer Reviews for Whirlpool - 1.9 Cu. Ft. High Efficiency Stackable Front-Load Washer with Detergent Dosing Aid - White
Customer Rating
1
Broken out of the box
on August 17, 2023
Posted by: Brian
from Epsom, NH
[This review was collected as part of a promotion.] Washer is installed in a Class A RV, and has not ever worked. Diagnostic mode does not function, unable to get anyone to look at it and repair. We need this to be able to travel with handicapped adult.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 17, 2023
Thank you for sharing your insights with us, Brian. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 374650.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
A very disappointing washing machine
on October 16, 2023
Posted by: Connor
from Des Moines, IA
I will start with this washer's MAJOR ease of use/quality of life problem. The "touchscreen" buttons. They simply do not detect your finger properly. You often have to press the power button and pause/start button multiple times before they will register your touch, and then often the machine will detect too many button presses, turning the machine back off after you had intended to start it, or vice versa. Simply using regular buttons in the design would have solved this issue. This issue should have been addressed well before this product was released.
The issue above, however, is not my main gripe with this machine. I moved into an apartment with this washer at the end of May 2023. At the time of writing, it is October 2023. I have seen quite a few other reviews mentioning that issues pop up around the 5-month mark.
All of the sudden, one day, my washer would begin a load, and then a few minutes later, stop. I had a friend living in the same apartment building, so I didn't think too much of it, and just used their washing machine (the same model) until I had time to take a look at mine. A week later or so, I started the washer up again to see what the issue might be. To my surprise, the door would not open, and it seemed like the washer was trying to drain constantly. I looked through the manual and did some troubleshooting online. I cleaned out the drain pump filter. There was some excess water that drained out. I tried the washer again and had the same result. It was continuously attempting to drain even while no water was in the machine, and the door would remain locked. I then checked the drain hose for clogs. There were none. A common solution online was to let the pump run for a few minutes and it would fix itself. I was hesitant at the prospect of letting the pump run dry, but I was desperate, so I tried it anyway. No luck. The pump was still working fine after, so I guess I have to give it up to Whirlpool for making a durable pump.
With the easy options exhausted, it seems that my only choice now to is to call a repair technician or attempt to find out what part is at fault and replace it myself. Some results online suggest that water level sensor could be broken, but I have no way of confirming that. Unfortunately, my dryer sits on top of my washer, and accessing this part would be a major hassle, as I don't have much space in my apartment.
After just 5 months, a washing machine should not be having problems like this. I hope Whirlpool takes these problems seriously.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 17, 2023
Thank you for sharing your insights with us, Connor. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 412812.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Stay away.....
on December 13, 2023
Posted by: James
I have this crap.... after 13..14 months it stopped working.... and hard to press the buttons nothing is good with that machine
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 15, 2023
Thank you for sharing your insights with us, James. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 448977.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
1
stay away do not purchase.
on January 15, 2024
Posted by: papajclay
I purchased this unit 4 days ago, did 2 loads of laundry with it. Now it only makes a humming sound and the door is locked?! 2loads of laundry? Stay away from this product . If whirlpool should read this please send me a phone number no instagram please.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 19, 2024
Thank you for sharing your insights with us, papajclay. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 467552.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Touch panel is not user friendly
on June 25, 2024
Posted by: KayKay
from TX
[This review was collected as part of a promotion.] I bought this washing machine for my 5th wheel. It's the exact same machine that was in my 5th wheel when I bought it brand new. The only issue I have with this one and the previous one is the touch panel. The buttons to turn on and to start a cycle are hard to engage. I have to sit there and press them over and over and over to get it to start. I've tried pressing hard and light and no difference. Other than this frustrating part, the machine runs great.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Stuck in drain mode after 3 months of use
on May 26, 2020
Posted by: New and broken
from Honey Brook, PA
[This review was collected as part of a promotion.] Bought this unit at an overstock outlet to out on my RV. We full time so we wanted a reliable washer. Washer worked well but vibrates violently when spinning and is now stuck in drain mode. We have cleaned the drain filter and gone through the troubleshooting guide with no success. Tomorrow I will be taking the door and frame off the washer closet to extract the unit and further investigate. Hopefully I can find and fix the problem.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Harrimm, Social Care, June 4, 2020
Hey New and broken, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
It's already Broke
on July 7, 2021
Posted by: rv washer
from Elma, WA
[This review was collected as part of a promotion.] We bought this wash machine and dryer brand new for our RV. The washer will not work. it self starts on its own with the door open. Whirlpool cannot find a repairman to fix it. We have to take it out of the RV and take to a repair station. Hopefully when i send the receipts in in I get reimbursed.
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, July 20, 2021
Hello rv washer! Please reach out to our Trade Partners at 1-866-233-8547. They will be able to assist you further.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Seems to work OK except difficult to start & set.
on August 31, 2022
Posted by: bradleydad
from Sacramento
[This review was collected as part of a promotion.] Ventless exhaust works OK. No more messy lint pipe to clean. It would be great if the instructions simply explained step by step how to operate it. The power button is a pain. You can touch and hold the power button and nothing happens. It takes several tries every time one uses the dryer. Then, how to set it to run.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com