Customer reviews from whirlpool.com
Whirlpool - 1.9 Cu. Ft. High Efficiency Stackable Front-Load Washer with Detergent Dosing Aid - White
Average customer rating
2.8
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
27
4 Stars
23
3 Stars
13
2 Stars
10
1 Star
46
43%of customers recommend this product.
(
43 out of
99)
Customer Reviews for Whirlpool - 1.9 Cu. Ft. High Efficiency Stackable Front-Load Washer with Detergent Dosing Aid - White
Customer Rating
1
Very Unhappy
on August 15, 2023
Posted by: Roxy
from Honolulu HI
Hi. We are a property management company and purchased this appliance for our rental unit. It was purchased in 2021 since the beginning we had problems. It was reported that the washer was not working and we were able to catch the problem on 11/8/2022 the warranty expired on 12/21/2022. The warranty techs reported the control board needed to be fixed which we thought they did on 2/15/2023. The tenants reported a problem that the washer door hinge wasn't opening 8/6/2023. We sent our own repair man and he stated that the control board needed to be changed which we thought it was. We called whirlpool and they said that the machine is no longer under warranty despite the techs giving us a non working control board. Can someone contact either by contacting us or emailing us . Thank you
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 16, 2023
Thank you for sharing your insights with us, Roxy. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 373715.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Turned on by itself and won't shut off
on December 3, 2024
Posted by: Dan70
from Orange County, CA
Our RV washer suddenly turned on by itself. We had just turned on the battery to the coach and it started running. We tried to turn it off, but it would not reset. It sounds like a water pump is running, so we connected the water line to it in hopes that the cycle would complete itself, but to no avail. We had to finally shut off the circuit breaker to stop the machine. I saw a similar post from another RV owner having the exact same problem. Seems like a circuit board is faulty with this unit and that it is a manufacturing problem. The unit is only 3 years old and used not more than a few dozen times since it is in a motorhome.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 4, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Washer model/serial number, and reference Case # 634986.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Whirlpool has great products...not this model!
on May 26, 2019
Posted by: DragonL
from Elora, Ontario
[This review was collected as part of a promotion.] The first washer did three loads and quit. All computerized circuits not working. Got a new one which worked for five loads and the same thing happened. Had to pay a electrician to check power source which turned out to be good. No explanation as to why this keeps happening.
No, I would not recommend this to a friend.
Response from whirlpool.comBy DOBBSNC, CASOCIALCARE, June 7, 2019
Hello DragonL! We sincerely apologize to hear that this is happening with your washer. We understand this can be frustrating to have an issue happen early into the age of your appliance. We would like the chance to resolve your issues. Please send us an email to canadasocial@whirlpool.com. Please include your best contact number and the reference ID 220277965. Thank you -Cody
Written by a customer while visiting whirlpool.com
Customer Rating
1
Worst washer ever
on June 12, 2019
Posted by: Gabitron
from San juan
Gender:Male
Bought this machine 4 hours ago . When it spin , this machine moves like crazy . Calling warranty tomorrow morning . Loose of money and time. Really upset
No, I would not recommend this to a friend.
Response from whirlpool.comBy mohrtj, Social Care, June 17, 2019
Hey Gabitron, we value your time and would like to look into the concerns with your Washer. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Does a great job - just one issue
on July 31, 2022
Posted by: Cathy
[This review was collected as part of a promotion.] I am very happy with the performance of the washer, except for the fact that I have a hard time getting it to turn on. The instructions say to hold the power button down until the power comes on - sometimes I have to hold it down several times before the power comes on. Once, I held it and timed for a full 3 minutes - power didn't come on. Sometimes, I hold it for 5 or 10 seconds several times, then suddenly it will come on. Its very frustrating.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Do not buy!
on March 8, 2023
Posted by: Med 57
from Hoschton Ga
New washer in new motorhome. Have had to replace the control board twice.
Now out of warranty, what are you going to do whirlpool with all these defective washers? How about a recall? Or class action suit may be coming your way!
Now out of warranty, what are you going to do whirlpool with all these defective washers? How about a recall? Or class action suit may be coming your way!
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 13, 2023
Thank you for sharing your insights with us, Med 57. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 276890.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not Satisfied
on April 8, 2023
Posted by: Faith
from Murrells Inlet, SC
[This review was collected as part of a promotion.] I bought this 1 year ago and had problems 6 months or less after owning.
I’ve had 6 parts put into this washer and had 3 service technicians that don’t know what they are doing and trying to repair. It is still not fixed since last repair . Whirlpool refuses to replace it. Service technicians couldn’t even figure out how to remove the cover and dented it. It has to be replaced. They stripped screws and had to replace parts.
I’ve had 6 parts put into this washer and had 3 service technicians that don’t know what they are doing and trying to repair. It is still not fixed since last repair . Whirlpool refuses to replace it. Service technicians couldn’t even figure out how to remove the cover and dented it. It has to be replaced. They stripped screws and had to replace parts.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 10, 2023
Thank you for sharing your insights with us, Faith. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 298863.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
This type of washer don't buy
on July 17, 2023
Posted by: Elina
from montreal
this collection is terrible! washer and dryer always shows problem. After got this new machine(only use few times ), first is the door can't open, and the machine can't work well. we are waiting too long to have a local technician fix it(parts exchanged) and after about half year, the washer and dryer stop working again!! and we have to pay a lot to fix it or purchase again the extend insurance. how I can imagine to buy a combo insurance every year, we have to pay hundreds dollar and I am worried about next year we need to fix those stupid machines again! no more cover, unless we pay
the customer service person is nice, very patience.
the customer service person is nice, very patience.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Maytag Team, Consumer Care, July 20, 2023
Thank you for sharing your insights with us, Elina. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 358088.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com