Customer reviews from whirlpool.com
Whirlpool - 1.9 Cu. Ft. High Efficiency Stackable Front-Load Washer with Detergent Dosing Aid - White
Average customer rating
2.9
(108 Reviews)
Rating breakdown 108 reviews
5 Stars
26
4 Stars
22
3 Stars
12
2 Stars
9
1 Star
39
45%of customers recommend this product.
(
41 out of
91)
Customer Reviews for Whirlpool - 1.9 Cu. Ft. High Efficiency Stackable Front-Load Washer with Detergent Dosing Aid - White
Customer Rating
1
Very Unhappy
on August 15, 2023
Posted by: Roxy
from Honolulu HI
Hi. We are a property management company and purchased this appliance for our rental unit. It was purchased in 2021 since the beginning we had problems. It was reported that the washer was not working and we were able to catch the problem on 11/8/2022 the warranty expired on 12/21/2022. The warranty techs reported the control board needed to be fixed which we thought they did on 2/15/2023. The tenants reported a problem that the washer door hinge wasn't opening 8/6/2023. We sent our own repair man and he stated that the control board needed to be changed which we thought it was. We called whirlpool and they said that the machine is no longer under warranty despite the techs giving us a non working control board. Can someone contact either by contacting us or emailing us . Thank you
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 16, 2023
Thank you for sharing your insights with us, Roxy. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 373715.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Whirlpool has great products...not this model!
on May 26, 2019
Posted by: DragonL
from Elora, Ontario
[This review was collected as part of a promotion.] The first washer did three loads and quit. All computerized circuits not working. Got a new one which worked for five loads and the same thing happened. Had to pay a electrician to check power source which turned out to be good. No explanation as to why this keeps happening.
No, I would not recommend this to a friend.
Response from whirlpool.comBy DOBBSNC, CASOCIALCARE, June 7, 2019
Hello DragonL! We sincerely apologize to hear that this is happening with your washer. We understand this can be frustrating to have an issue happen early into the age of your appliance. We would like the chance to resolve your issues. Please send us an email to canadasocial@whirlpool.com. Please include your best contact number and the reference ID 220277965. Thank you -Cody
Written by a customer while visiting whirlpool.com
Customer Rating
1
Worst washer ever
on June 12, 2019
Posted by: Gabitron
from San juan
Gender:Male
Bought this machine 4 hours ago . When it spin , this machine moves like crazy . Calling warranty tomorrow morning . Loose of money and time. Really upset
No, I would not recommend this to a friend.
Response from whirlpool.comBy mohrtj, Social Care, June 17, 2019
Hey Gabitron, we value your time and would like to look into the concerns with your Washer. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Does a great job - just one issue
on July 31, 2022
Posted by: Cathy
[This review was collected as part of a promotion.] I am very happy with the performance of the washer, except for the fact that I have a hard time getting it to turn on. The instructions say to hold the power button down until the power comes on - sometimes I have to hold it down several times before the power comes on. Once, I held it and timed for a full 3 minutes - power didn't come on. Sometimes, I hold it for 5 or 10 seconds several times, then suddenly it will come on. Its very frustrating.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Do not buy!
on March 8, 2023
Posted by: Med 57
from Hoschton Ga
New washer in new motorhome. Have had to replace the control board twice.
Now out of warranty, what are you going to do whirlpool with all these defective washers? How about a recall? Or class action suit may be coming your way!
Now out of warranty, what are you going to do whirlpool with all these defective washers? How about a recall? Or class action suit may be coming your way!
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 13, 2023
Thank you for sharing your insights with us, Med 57. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 276890.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not Satisfied
on April 8, 2023
Posted by: Faith
from Murrells Inlet, SC
[This review was collected as part of a promotion.] I bought this 1 year ago and had problems 6 months or less after owning.
I’ve had 6 parts put into this washer and had 3 service technicians that don’t know what they are doing and trying to repair. It is still not fixed since last repair . Whirlpool refuses to replace it. Service technicians couldn’t even figure out how to remove the cover and dented it. It has to be replaced. They stripped screws and had to replace parts.
I’ve had 6 parts put into this washer and had 3 service technicians that don’t know what they are doing and trying to repair. It is still not fixed since last repair . Whirlpool refuses to replace it. Service technicians couldn’t even figure out how to remove the cover and dented it. It has to be replaced. They stripped screws and had to replace parts.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 10, 2023
Thank you for sharing your insights with us, Faith. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 298863.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Broken out of the box
on August 17, 2023
Posted by: Brian
from Epsom, NH
[This review was collected as part of a promotion.] Washer is installed in a Class A RV, and has not ever worked. Diagnostic mode does not function, unable to get anyone to look at it and repair. We need this to be able to travel with handicapped adult.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 17, 2023
Thank you for sharing your insights with us, Brian. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 374650.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
A very disappointing washing machine
on October 16, 2023
Posted by: Connor
from Des Moines, IA
I will start with this washer's MAJOR ease of use/quality of life problem. The "touchscreen" buttons. They simply do not detect your finger properly. You often have to press the power button and pause/start button multiple times before they will register your touch, and then often the machine will detect too many button presses, turning the machine back off after you had intended to start it, or vice versa. Simply using regular buttons in the design would have solved this issue. This issue should have been addressed well before this product was released.
The issue above, however, is not my main gripe with this machine. I moved into an apartment with this washer at the end of May 2023. At the time of writing, it is October 2023. I have seen quite a few other reviews mentioning that issues pop up around the 5-month mark.
All of the sudden, one day, my washer would begin a load, and then a few minutes later, stop. I had a friend living in the same apartment building, so I didn't think too much of it, and just used their washing machine (the same model) until I had time to take a look at mine. A week later or so, I started the washer up again to see what the issue might be. To my surprise, the door would not open, and it seemed like the washer was trying to drain constantly. I looked through the manual and did some troubleshooting online. I cleaned out the drain pump filter. There was some excess water that drained out. I tried the washer again and had the same result. It was continuously attempting to drain even while no water was in the machine, and the door would remain locked. I then checked the drain hose for clogs. There were none. A common solution online was to let the pump run for a few minutes and it would fix itself. I was hesitant at the prospect of letting the pump run dry, but I was desperate, so I tried it anyway. No luck. The pump was still working fine after, so I guess I have to give it up to Whirlpool for making a durable pump.
With the easy options exhausted, it seems that my only choice now to is to call a repair technician or attempt to find out what part is at fault and replace it myself. Some results online suggest that water level sensor could be broken, but I have no way of confirming that. Unfortunately, my dryer sits on top of my washer, and accessing this part would be a major hassle, as I don't have much space in my apartment.
After just 5 months, a washing machine should not be having problems like this. I hope Whirlpool takes these problems seriously.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 17, 2023
Thank you for sharing your insights with us, Connor. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 412812.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com