Customer reviews from traegergrills.com
Traeger Grills - Tailgater 20 Wood Pellet Grill - Black
Average customer rating
4
(100 Reviews)
Rating breakdown 100 reviews
5 Stars
62
4 Stars
10
3 Stars
5
2 Stars
12
1 Star
11
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for Traeger Grills - Tailgater 20 Wood Pellet Grill - Black
Posted by: Dinah
Verified Purchase:Yes
Haven’t fired it up yet. It’s all together and ready
Written by a customer while visiting traegergrills.com
Customer Rating
3
It's ok
on February 26, 2024
Posted by: Anonymous
I have had this grill for a number of years and I can only say it's ok.
Temperature control is spotty, at best and uneven. And the metal hinges on the lids broke within 18 months. A hot lid came off in my hands suddenly when I opened it and almost burned me.
I was able to patch it back together but it's loose now and a little scary.
Temperature control is spotty, at best and uneven. And the metal hinges on the lids broke within 18 months. A hot lid came off in my hands suddenly when I opened it and almost burned me.
I was able to patch it back together but it's loose now and a little scary.
Response from traegergrills.comBy Traeger Grills, Traeger, February 28, 2024
Hi, and thanks for your review of the Tailgater 20. Regardless of how long you’ve had the grill, you can still call Traeger support for assistance. Even on older models, we should be able to determine the cause of temperature issues and provide a way to correct them. Depending on the extent of the uneven fluctuations, it could simply be related to the startup procedure or perhaps something a little more involved, like an airflow issue. However, if the swings are less than 25 degrees from the set temperature, it might not actually be a problem at all. As with all pellet grills, Traegers cook by an average temperature, and the median of the high and low will be very close to what the grill is set to. When you have a little time, why not try calling Traeger Customer Service. An agent can go over any questions you have and possibly even make some recommendations that will improve your Tailgater’s performance.
Written by a customer while visiting traegergrills.com
Posted by: Scott Dickenson
from Corydon Indiana
Verified Purchase:Yes
I like a lot about how easy it is to use. But there are big holes that allow way too much smoke and heat to vent out with no option to cover them and allow it to hold heat or smoke better temps are all over the place. Alittle bummed about it cause if it held the heat and smoke better it would be the coolest pellet grill I’ve ever worked with as I am a professional chef. Seems like yall added an affordable option but made it alittle to cheaply.
Response from traegergrills.comBy Traeger Grills, Traeger, April 30, 2024
Hi, and thank you for reviewing the Tailgater 20. All Traeger smokers are designed to allow a specific amount of smoke out for proper airflow. Even the chimneys that are present on some models aren’t intended to be adjustable, with the screwed on caps simply being removable for cleaning inside the pipe. Otherwise, there should be a ¾” gap between the bottom of the cap and the top of the chimney whenever the grill is in use. As for the Tailgater, the non-adjustable back vent eliminates the possibility of temperature issues caused by airflow, so if the grill is not holding heat properly (i.e., running cool), definitely reach out to Traeger Customer Service so an agent can look over everything with you and make whatever adjustments that are needed.
Written by a customer while visiting traegergrills.com
Posted by: TGWOAN
from Oklahoma
Verified Purchase:Yes
I like the new controls on the tailgater better than the knob on my bronson model. I can better fine tune the temp and it holds a more consistent temp. Zero complaints.
I would recommend this to a friend!
Written by a customer while visiting traegergrills.com
Customer Rating
5
Great Smoker
on June 7, 2022
Posted by: Jim Beidler
from Tampa, FL
I read the manual first. I learned cleaning out burner chamber as well. I must say ever time we have smoked some meat, it has come out perfect! I also enjoy the various flavors of pellets.
Written by a customer while visiting traegergrills.com
Posted by: Tony O
from Buffalo, NY
Verified Purchase:Yes
Great smoker/ grill. Fits in truck bed with tonneau cover down. Light weight easy to move.
Written by a customer while visiting traegergrills.com
Customer Rating
5
Extremely happy.
on September 20, 2022
Posted by: Howard L
Have had mine for years now and could not be happier. Have called customer service for suggestions and they are always polite and kind. Reliable and puts out great smoked meats.
Written by a customer while visiting traegergrills.com
Posted by: Ben Alexander
from Dallas, Texas
Verified Purchase:Yes
Brand new and has trouble maintaining temperature even though auger is full of Trager Applewood pellets and the temperature outside is fair, so it’s difficult to find good time for cook… against what was advertised.
Response from traegergrills.comBy TRAEGER, November 14, 2022
Hey Ben. Thank you for posting your review of the Tailgater 20. We truly appreciate the feedback. To ensure proper temperature control, please make sure we are using the correct start-up steps. This model should be ignited with a closed lid, and setting the temp on the controller directly to your desired cooking temperature for preheat. Also, make sure we are fully running the shutdown cycle after each and every cook we do, before flipping the power off. Keeping the grill clean and degreasing after every 2-3 cooks will help make sure we stay cooking properly as well. These grills have an acceptable temp window of -/+25F in either direction of the set temp to be considered accurate. We do cover our new grills for 3-years from the purchase date. That warranty ensures we keep you up and functioning properly. Please do not hesitate to reach out to us, 7 days a week, from 6am-10pm MST, and we'd be more than happy to check over your Tailgater's temperature control with you.
Written by a customer while visiting traegergrills.com