Customer reviews from Sun Beam
Sunbeam - Premium Heating Pad with Compact Storage, XXL Size - Dark Teal
Average customer rating
4.6
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
53
4 Stars
7
3 Stars
1
2 Stars
3
1 Star
3
92%of customers recommend this product.
(
59 out of
64)
Customer Reviews for Sunbeam - Premium Heating Pad with Compact Storage, XXL Size - Dark Teal
Customer Rating
2
Nope
on November 6, 2023
Posted by: Windingdown
This does not have the stay on option, and it does not heat up as well as the other large
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam®, Brand Team, November 7, 2023
Thank you for reaching out to Sunbeam®. We are sorry to hear that your heating pad does not heat up properly and it does not have the stay on function. That is certainly not the experience we want you to have. No worries, we are here to help.
Control Blinking, No Heat or No power may be an indicator that the product is not receiving enough power from the source.
To fix this problem, please follow these troubleshooting steps in order:
1. Unplug the heating pad from the wall outlet for at least 30 seconds
2. Verify there is no physical damage to the cord, controller, or heating pad
3. Verify the connection between the heating pad and the controller is tight
4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use with an extension cord. Do not use with generators, power converters or inverters.
5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional.
6. Try plugging the heating pad into a different outlet to see if it works in a different outlet.
If you are looking for a heating pad with stay on function, please check the Sunbeam® Premium Heating Pad with XpressHeat® with model 2013 and 2014.
Your Sunbeam® Premium XXL Size Heating Pad with Compact Storage has a 5-year warranty, If the above resolution will not work please contact us directly or fill in the "Contact us" link provided below to provide the best resolution. Have a great day!
https://www.sunbeam.com/support/contact-us
Control Blinking, No Heat or No power may be an indicator that the product is not receiving enough power from the source.
To fix this problem, please follow these troubleshooting steps in order:
1. Unplug the heating pad from the wall outlet for at least 30 seconds
2. Verify there is no physical damage to the cord, controller, or heating pad
3. Verify the connection between the heating pad and the controller is tight
4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use with an extension cord. Do not use with generators, power converters or inverters.
5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional.
6. Try plugging the heating pad into a different outlet to see if it works in a different outlet.
If you are looking for a heating pad with stay on function, please check the Sunbeam® Premium Heating Pad with XpressHeat® with model 2013 and 2014.
Your Sunbeam® Premium XXL Size Heating Pad with Compact Storage has a 5-year warranty, If the above resolution will not work please contact us directly or fill in the "Contact us" link provided below to provide the best resolution. Have a great day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
5
I love this pad
on September 20, 2024
Posted by: CalC
from California
Gender:Female
Got this a year ago and it's been great! I had the 2 of smaller size for years before upgrading to this one, and like them it warms up quick, stays nice and evenly warm the whole time and over the whole surface, and just generally works like it's supposed to without any problems, even though I use it pretty heavily and am not particularly gentle to it. The cover is very thick and soft and the internal wire things are flexible and hardly noticeable, so it feels like wrapping myself in a spa bathrobe.
I don't usually write product reviews but this has been really excellent chronic pain relief and I appreciate the thoughtful design/engineering put into making this easy and comfortable to use!
I don't usually write product reviews but this has been really excellent chronic pain relief and I appreciate the thoughtful design/engineering put into making this easy and comfortable to use!
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
Not worth it.
on January 12, 2025
Posted by: Garbage
from Delta, bc
Gender:Female
I received this as an Xmas gift. Have used it maybe 4 times. As per all the other 1 star reviews it stops working. Controller just blinks red. Have followed all instructions to unplug etc with no luck. Seems to be a common problem.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam® Consumer Care, March 6, 2025
Hello. Thank you for reaching out to us.
We're sorry to hear that your Premium XXL Size Heating Pad with Compact Storage has stopped working after only a few uses. We understand how frustrating this must be.
Even though this was a gift, we’d still like to assist you. Please reach out to us directly so we can help troubleshoot or explore possible solutions for you.
We appreciate your feedback and the opportunity to make this right.
If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care
We're sorry to hear that your Premium XXL Size Heating Pad with Compact Storage has stopped working after only a few uses. We understand how frustrating this must be.
Even though this was a gift, we’d still like to assist you. Please reach out to us directly so we can help troubleshoot or explore possible solutions for you.
We appreciate your feedback and the opportunity to make this right.
If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care
Written by a customer while visiting Sun Beam