Customer reviews from Sun Beam
Sunbeam - Premium Heating Pad with Compact Storage, XXL Size - Dark Teal
Average customer rating
4.6
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
53
4 Stars
7
3 Stars
1
2 Stars
3
1 Star
3
92%of customers recommend this product.
(
59 out of
64)
Customer Reviews for Sunbeam - Premium Heating Pad with Compact Storage, XXL Size - Dark Teal
Customer Rating
1
Stopped Working
on July 4, 2022
Posted by: Aurora
from VA
Gender:Female
I bought this March 2022. I have never used it over a dozen times. I plugged it in and it never warmed up, the lights were on on the controller but cut off after 15 minutes. I double-checked to make sure it was connected properly, but it does not work. I would not recommend this product since it has stopped working.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, July 7, 2022
Thank you for reaching out to Sunbeam®. We are sorry to hear that your heating pad never warmed up. That is certainly not the experience we want you to have. No worries, we are here to help. If your heating pad is not heating, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in. To fix this problem, please do the following to reset your product:
1. Unplug the power cord from the electrical connection and from the actual product itself for 3-5 minutes.
2. Re-plug the cord into the product. Make sure the connection is secure and complete.
3. Re-insert the power cord back into a wall outlet.
Your Sunbeam® Premium XXL Size Heating Pad has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact Us" link provided below to help you get to the best resolution. Have a good day!
https://www.sunbeam.com/support/contact-us
1. Unplug the power cord from the electrical connection and from the actual product itself for 3-5 minutes.
2. Re-plug the cord into the product. Make sure the connection is secure and complete.
3. Re-insert the power cord back into a wall outlet.
Your Sunbeam® Premium XXL Size Heating Pad has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact Us" link provided below to help you get to the best resolution. Have a good day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
5
Amazing!
on March 16, 2021
Posted by: LoLozz
from Indiana - IN
Gender:Female
[This review was collected as part of a promotion.] I love my Sunbeam XXL heating pad. It is huge! It's wider than me and it covers the full length of my back. It has a wonderful microplush cover that is so soft. I love the elastic straps because I can roll it up and take it anywhere. It has 4 heat settings and works great.
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , March 17, 2021
Thank you for leaving such a nice review. We are glad that you love our Sunbeam XXL Size Microplush Heating Pad with Compact Storage Elastic Straps. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
5
Sunbeam Heating Pad XXL
on March 13, 2021
Posted by: Meme21
from Oklahoma
Gender:Female
[This review was collected as part of a promotion.] My husband has a lot of lower back and hip pain. So we recently tried the Sunbeam Microplush XXL heating pad . This Sunbeam heating pad is really large. It's large enough to cover lower back and hip with no problem. It also has a very soft plush cover , it feels
comforting and relaxing. What's really nice the pad will shut off after 2 hours on its own . That's really a good safety feature to have . There's four different settings , so you can get the exact heat you want . The heating pad has easy compact storage. Nice ! My husband and I really like this pad . Great idea making such a large one!
comforting and relaxing. What's really nice the pad will shut off after 2 hours on its own . That's really a good safety feature to have . There's four different settings , so you can get the exact heat you want . The heating pad has easy compact storage. Nice ! My husband and I really like this pad . Great idea making such a large one!
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , March 15, 2021
We are glad to hear that you liked our Sunbeam XXL Size Microplush Heating Pad with Compact Storage Elastic Straps. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam
Customer Rating
5
Love the size!!
on March 13, 2021
Posted by: Hbmoe
from Huntington Beach, CA
Gender:Female
[This review was collected as part of a promotion.] Love the size!! I have an older heating pad that’s a whole lot smaller than this one. Love the four heat settings and it’s so soft and plush. I also like the way it folds up. So far no negatives. It’s actually a pretty heating pad. Very nice!
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , March 15, 2021
We are glad to hear that you love the size of our Sunbeam XXL Size Microplush Heating Pad with Compact Storage Elastic Straps. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam
Customer Rating
5
Luxury!
on March 15, 2021
Posted by: VegasDavey
from Las Vegas
Gender:Male
[This review was collected as part of a promotion.] I absolutely love this XXL heating pad! It’s much more flexible with its larger size than those standard size pads! I can actually wrap it around my knee! The soft plush material literally makes it feel luxurious! It rolls up easily and tight so it doesn’t take up much room to store. The 4 heat settings are perfect but the biggest plus is the automatic shut off after 2 hours as I have a tendency to forget about it when I get busy doing something. I truly love this XXL heating pad!
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam, March 15, 2021
Awesome! Thank you for sharing your experience with us. We work very diligently to provide the best appliances and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam
Customer Rating
2
Stopped working
on January 20, 2023
Posted by: JPLL
from DC
Gender:Female
I bought this a few hours ago, used it and the auto shut off went on after 2 hours. I have waited well over an hour and it wont turn back on. I have unplugged and tried different outlets still nothing.
Response from Sun BeamBy Sunbeam® - Consumer Care, HA1 - Consumer Service Department, January 23, 2023
Thank you for reaching out to Sunbeam®. We are sorry to hear that your Sunbeam® Premium XXL Size Heating Pad with Compact Storage stopped working. That is not the experience we would like you to have. No worries, we are happy to assist you.
Control Blinking, No Heat or No power may be an indicator that the product is not receiving enough power from the source.
To fix this problem, please follow these troubleshooting steps in order:
1. Unplug the heating pad from the wall outlet for at least 30 seconds
2. Verify there is no physical damage to the cord, controller, or heating pad
3. Verify the connection between the heating pad and the controller is tight
4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use with an extension cord. Do not use with generators, power converters or inverters.
5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional
6. Try plugging the heating pad into a different outlet to see if it works in a different outlet
Your heating pad has a 5-year warranty. If you need further assistance, please feel free to contact us directly or fill in the "Contact us" link provided below. We hope this helps. Have a good day!
https://www.sunbeam.com/support/contact-us
Control Blinking, No Heat or No power may be an indicator that the product is not receiving enough power from the source.
To fix this problem, please follow these troubleshooting steps in order:
1. Unplug the heating pad from the wall outlet for at least 30 seconds
2. Verify there is no physical damage to the cord, controller, or heating pad
3. Verify the connection between the heating pad and the controller is tight
4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use with an extension cord. Do not use with generators, power converters or inverters.
5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional
6. Try plugging the heating pad into a different outlet to see if it works in a different outlet
Your heating pad has a 5-year warranty. If you need further assistance, please feel free to contact us directly or fill in the "Contact us" link provided below. We hope this helps. Have a good day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
1
Horrible!
on August 7, 2024
Posted by: HeatingPad
Bought this 4 months ago and doesn't work already!
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care, February 11, 2025
Hi,
Thank you for sharing your experience. We understand the inconvenience with your unit and want to assist you. Please reach out to us directly at https://www.sunbeam.com/support/contact-us, and our team will be happy to help. We’re available Monday to Friday, 9 AM – 5 PM ET.
Best regards,
Sunbeam Consumer Care
Thank you for sharing your experience. We understand the inconvenience with your unit and want to assist you. Please reach out to us directly at https://www.sunbeam.com/support/contact-us, and our team will be happy to help. We’re available Monday to Friday, 9 AM – 5 PM ET.
Best regards,
Sunbeam Consumer Care
Written by a customer while visiting Sun Beam
Customer Rating
4
Awesome heating pad
on March 15, 2021
Posted by: Roaddog69
from Elizabeth, Pa
Gender:Male
[This review was collected as part of a promotion.] I have constant back pain and I am always trying to find something to help alleviate the pain. When I received the Sunbeam XXL Microplush heating pad, I was hopeful it would help ease the pain. The heating pad comes with 4 heat settings and has a 2 hour automatic shut off feature. The pad itself is very soft and a lot bigger than the standard heating pads. It heats up fast and really helps keep my back pain in check. I have been using it every night.
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam, March 15, 2021
We appreciate you taking time out of your busy schedule to share this to us. We are always looking for ways to better our product and service and your feedback is an invaluable part of that process. Have a great day!
Written by a customer while visiting Sun Beam