Customer reviews from Sun Beam
Sunbeam - FlexFit Heated Wrap - Gray
Average customer rating
4.3
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
26
4 Stars
5
3 Stars
1
2 Stars
2
1 Star
3
91%of customers recommend this product.
(
30 out of
33)
Customer Reviews for Sunbeam - FlexFit Heated Wrap - Gray
Customer Rating
5
The flexibility is amazing!
on August 9, 2021
Posted by: Conitha
from Victorville, CA
Gender:Female
I bought the wrap a few months ago to help with tendinitis in my arms and wrist. It was the best decision ever! The ability to wrap it and it stays put is great in addition to being able to control it with the remote. Not having to worry about it falling off or cooling down unless I want it to is a plus. I recommend this wrap.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
No HEAT
on October 11, 2021
Posted by: Broke Wrist
from Winston-Salem, NC
Gender:Male
Wrap your wrist in a towel and get more heat.Waste of money.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, October 12, 2021
Thank you for contacting Sunbeam®! We sincerely appreciate your time reaching out and giving us your honest feedback and experience about ourFlexFit™ Heated Wrap. We're sorry to hear that our product didn't meet your expectations. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. If you have any questions regarding the warranty or would like to obtain warranty service, please contact us so we can determine the best resolution. Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
1
Lasted about two weeks
on January 28, 2023
Posted by: Sfromcanada
from Canada
Worked great. Then after two weeks it just went to flashing lights. Tried all the suggestions and it didnt work. Tried writing directly and report let to a technical difficulty on website. Maybe give this a pass until product and support gets sorted.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam® - Consumer Care, HA1 - Consumer Service Department, January 30, 2023
Thank you for reaching out to Sunbeam®. We are sorry to hear that your heating pad is flashing. That is certainly not the experience we want you to have. No worries, we are here to help.
Control Blinking, No Heat or No power may be an indicator that the product is not receiving enough power from the source.
To fix this problem, please follow these troubleshooting steps in order:
1. Unplug the heating pad from the wall outlet for at least 30 seconds
2. Verify there is no physical damage to the cord, controller, or heating pad
3. Verify the connection between the heating pad and the controller is tight
4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use with an extension cord. Do not use with generators, power converters or inverters.
5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional
6. Try plugging the heating pad into a different outlet to see if it works in a different outlet
Your FlexFit™ Heated Wrap has a 2-year warranty, If the above resolution will not work please contact us directly or fill in the "Contact us" link provided below to provide the best resolution. Have a great day!
https://www.sunbeam.com/support/contact-us
Control Blinking, No Heat or No power may be an indicator that the product is not receiving enough power from the source.
To fix this problem, please follow these troubleshooting steps in order:
1. Unplug the heating pad from the wall outlet for at least 30 seconds
2. Verify there is no physical damage to the cord, controller, or heating pad
3. Verify the connection between the heating pad and the controller is tight
4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use with an extension cord. Do not use with generators, power converters or inverters.
5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional
6. Try plugging the heating pad into a different outlet to see if it works in a different outlet
Your FlexFit™ Heated Wrap has a 2-year warranty, If the above resolution will not work please contact us directly or fill in the "Contact us" link provided below to provide the best resolution. Have a great day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
1
Can there be an Alternate cord option?
on April 1, 2023
Posted by: RainbowGlitter
from Radcliff, KY
Gender:Female
I wanted this to work so much! and it did for about a week.
After a week the cord seems to have a short. There is no break in the plastic but if the cord moves or bends at all near the connection, the item goes off and will not come back on unless held in place. it is also flashing until unplugged to reset. Have tried in multiple outlets.
After a week the cord seems to have a short. There is no break in the plastic but if the cord moves or bends at all near the connection, the item goes off and will not come back on unless held in place. it is also flashing until unplugged to reset. Have tried in multiple outlets.
Response from Sun BeamBy Sunbeam, April 5, 2023
Thank you for reaching out to Sunbeam®. We are sorry to hear that your heated wrap goes off and will not come back on. That is certainly not the experience we want you to have. No worries, we are here to help. For a possible fix:
• Verify the tight connection between the pad and controller. If disconnected, to restart the unit, press the Control Button until the desired heat setting is reached.
• Verify AC outlet is functional.
• Verify no physical damage to the cord, controller, or pad. If there is damage, discontinue use.
Your FlexFit™ Heated Wrap has a 2-year limited warranty. If failure continues, discontinue use and contact us directly so we can determine the best resolution. Have a good day!
• Verify the tight connection between the pad and controller. If disconnected, to restart the unit, press the Control Button until the desired heat setting is reached.
• Verify AC outlet is functional.
• Verify no physical damage to the cord, controller, or pad. If there is damage, discontinue use.
Your FlexFit™ Heated Wrap has a 2-year limited warranty. If failure continues, discontinue use and contact us directly so we can determine the best resolution. Have a good day!
Written by a customer while visiting Sun Beam
Customer Rating
2
Great idea but…
on November 5, 2023
Posted by: Ccchiu
from Canada
Gender:Female
I bought this less than a month ago for my wrist, it worked so nicely and helped with my wrist pain, but it just stopped working with non-stop blinking light and it goes off and just won’t heat up anymore :(
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam®, Brand Team, November 6, 2023
Thank you for reaching out to Sunbeam®. We are sorry to hear that your heating pad stopped working with non-stop blinking light and it goes off and just won’t heat up anymore. That is certainly not the experience we want you to have. No worries, we are here to help.
Control Blinking, No Heat or No power may be an indicator that the product is not receiving enough power from the source.
To fix this problem, please follow these troubleshooting steps in order:
1. Unplug the heating pad from the wall outlet for at least 30 seconds
2. Verify there is no physical damage to the cord, controller, or heating pad
3. Verify the connection between the heating pad and the controller is tight
4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use with an extension cord. Do not use with generators, power converters or inverters.
5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional.
6. Try plugging the heating pad into a different outlet to see if it works in a different outlet.
Your Sunbeam® FlexFit™ Heated Wrap has a 2-year warranty, If the above resolution will not work please contact us directly or fill in the "Contact us" link provided below to provide the best resolution. Have a great day!
https://www.sunbeam.com/support/contact-us
Control Blinking, No Heat or No power may be an indicator that the product is not receiving enough power from the source.
To fix this problem, please follow these troubleshooting steps in order:
1. Unplug the heating pad from the wall outlet for at least 30 seconds
2. Verify there is no physical damage to the cord, controller, or heating pad
3. Verify the connection between the heating pad and the controller is tight
4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use with an extension cord. Do not use with generators, power converters or inverters.
5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional.
6. Try plugging the heating pad into a different outlet to see if it works in a different outlet.
Your Sunbeam® FlexFit™ Heated Wrap has a 2-year warranty, If the above resolution will not work please contact us directly or fill in the "Contact us" link provided below to provide the best resolution. Have a great day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam