Customer reviews from Sun Beam
Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Average customer rating
4
(641 Reviews)
Rating breakdown 641 reviews
5 Stars
415
4 Stars
60
3 Stars
29
2 Stars
29
1 Star
108
79%of customers recommend this product.
(
456 out of
580)
Customer Reviews for Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Customer Rating
5
Lasts & Works
on September 26, 2014
Posted by: Goldie
from California, United States
Gender:Female
I have 2 of these, and love them. They are used daily, as I am in chronic pain.
I noticed people complaining about the flashing F - Unplug the unit from the wall, check to be sure the plug at the heating pad is pushed in all the way, then plug it back into the wall. The F will go away. You MUST unplug it from the wall!
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
nice and soft
on May 12, 2014
Posted by: nypa06
from Harrisburg, PA, United States
Gender:Male
I just got this today, and love it, I'm 6 ft. tall and it cover a good part of my back, I have very bad back pain and this help relive the pain...buy this, u will love it. :)
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
Keeps coming unplugged
on June 9, 2014
Posted by: FingerLaker
from Finger Lakes Area NY
Gender:Female
The cord keeps coming unplugged from the pad. So annoying. No way to fix it that I know of.
No, I would not recommend this to a friend.
Written by a customer while visiting Sun Beam
Posted by: SusanJane
from Sylvania,Ohio 43560
Gender:Female
Verified Purchase:Yes
shipping was not very fast, but the product is great
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
Remarkable Features
on July 1, 2021
Posted by: NanaMorgan007
from Jackson, Michigan
Gender:Female
[This review was collected as part of a promotion.] Wow!! The Sunbeam Xpress Heat, Heating Pad size XL has some really great features. Such as the controls to the heating pad are easily used and it heated up nicely. The heating pad also held its temperature the whole time. I'm so glad that the Sunbeam Xpress Heating Pad has the larger sizes now! Especially since my husband has needed to use a Heating Pad for his back. He also stated that it actually stays in place and it is nice and thick. He also said that there where no wires or plastic crunching in his ear! After hearing that, I went ahead and bought a couple of the Sunbeam Xpress Heat, Heating Pad XL to use as Christmas Presents!
Written by a customer while visiting Sun Beam
Customer Rating
1
Doesn't last
on January 18, 2015
Posted by: Bernie 1
from Philadelphia, PA, United States
Gender:Female
Tis is the second Sunbeam Xpress heating pad I purchased... Neither lasted longer than 18 months .. I will not buy it again.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Care, March 19, 2015
Thank you for sharing your comments, your feedback is very important to us. We encourage you to contact our customer care team for troubleshooting and information on other possible available options. Please call us at 1-800-435-1250. We are here for you Monday-Friday 9am-6pm Eastern. We want to keep you as part of the Sunbeam family and hope that you will give us another opportunity to earn your trust and business in the future.
Written by a customer while visiting Sun Beam
Customer Rating
1
Has quality control become an issue?
on December 7, 2023
Posted by: Rimfire
from Manassas, VA
Gender:Female
The first extra large (burgundy color) Xpress heat heating pad I bought lasted several years of almost daily use for my mom. I do senior home care, and over a decade I have given many of these soft, extra large heating pads as gifts and received good feedback. However, I must wonder whether quality control has become an issue over the last several years for this Sunbeam item. The last two pads I bought (dark green) were for myself and proved to be major disappointments. One lasted about two months and just stopped working. I believed it was a fluke. There is so much to like about this pad and that is why I purchased another. I should have known something was wrong with the second one because it didn't seem to get hot enough. I used it exactly 3 times before it died, flashing "F" on the hand control. I will not buy another, but I am hoping to find a longer lasting heating pad that has all the nice features of this one.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam®, Brand Team, December 8, 2023
Thank you for contacting the Sunbeam®. We apologize for any inconvenience you have experienced with your heating pads where the first one only lasted for about two months and the other one is flashing F. That is certainly not the experience we want you to have. No worries, we are here to help.
There are several causes to a flashing control or a control displaying “FF, F1, or F2”:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
For warranty claims, take note that your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year limited warranty. If in any case you are not satisfied with the quality of your unit, we'd like to request for you to contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.sunbeam.com/support/contact-us
There are several causes to a flashing control or a control displaying “FF, F1, or F2”:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
For warranty claims, take note that your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year limited warranty. If in any case you are not satisfied with the quality of your unit, we'd like to request for you to contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
3
Love it while it worked
on January 15, 2016
Posted by: Gerie
from Vernal, UT, United States
Gender:Female
I bought this and loved it. It was used regularly. Almost daily and only lasted about 6 months. Granted my husband says I used it too much, but I didn't buy it to leave it in the box. I expected a lot more use from this product.
I loved the product while it was working. I loved the extra large size, I loved the cover is attached so it didn't fall off of the heating pad and leave the heating pad exposed and able to burn me.
I loved the product while it was working. I loved the extra large size, I loved the cover is attached so it didn't fall off of the heating pad and leave the heating pad exposed and able to burn me.
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam, Customer Care, January 19, 2016
I'm glad to hear that you're enjoying this heating pad so much, and we want you to continue to enjoy it! Please give us a call at 1-800-435-1250 so we can fix this! We're here to help you Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting Sun Beam