Customer reviews from Sun Beam
Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Average customer rating
4
(641 Reviews)
Rating breakdown 641 reviews
5 Stars
415
4 Stars
60
3 Stars
29
2 Stars
29
1 Star
108
79%of customers recommend this product.
(
456 out of
580)
Customer Reviews for Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Customer Rating
1
Love and Hate - All in One
on April 25, 2018
Posted by: Lynchem
I have purchased 3 of these: One each in 9/2014, 10/2016 and 12/2017. Long story short, NONE OF THE THREE WORKS! I get the F flashing on the little screen and the only way to fix it is to separate the cord from the area where it enters the pad. THESE SHOULD LAST FOR MORE THAN 4 MONTHS!!
The reason I purchased it over and over again is I LOVE HOW IT WORKS. The size, the cover, etc., etc.
BUT I REFUSE to continue to pay this much for a product that works for a few short months!
An please note: I am a senior who is not hard on items!
I note in the reviews that this has been a problem for others. I surely wish that you could do something about this!
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, April 15, 2020
Thank you for bringing this to our attention. This is definitely not the kind of experience that we want you to have. Rest assured that we will work hard not to disappoint you again. Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
5
The best heating pad that I have ever owned!!!!
on December 17, 2015
Posted by: Dahanna
from Binghamton, NY, United States
Gender:Female
I have had mine for around 10 mos and I absolutely love it! It covers the entire back area and is so soft. No scrunching up like the plastic ones do. Heats up in 30 seconds just like advertised. I work at home and an buying a 2nd one now to put on to the back of my office chair. Great product!
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
UNRELIABLE
on March 5, 2015
Posted by: RickXXX
from Los Angeles, CA, United States
Gender:Male
My heating pad is less than one year old and just failed in the same manner observed by previous reviewers: it stopped working and just flashes "F." I tried unplugging the electronics it from the wall and the pad - to no avail.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Care, March 19, 2015
We appreciate your feedback and would like the opportunity to assist you with resolving the issue you've experienced with your heating pad. Please contact our customer care team at 1-800-435-1250 for troubleshooting and other available options. We are here to help you Monday-Friday 9am-6pm Eastern.
Written by a customer while visiting Sun Beam
Customer Rating
2
Love hate relationship
on February 15, 2015
Posted by: Sore muscles
from Arkansas
Gender:Female
I LOVE you the actual pad! I HATE the plug where it attaches to the pad. It disconnects easily AND then you have to unplug the cord from the outlet to reset! It is sooo inconvenient. My husband is threatening to use electrical tape to hold it together!
No, I would not recommend this to a friend.
Response from Sun BeamBy Dru F, Sunbeam Customer Care, February 16, 2015
I'm sorry to hear that you are having complication with the cord of the heating pad. I want to thank you for your review. We love to get feedback so we can better our future.
Written by a customer while visiting Sun Beam
Posted by: Reggee
Gender:Female
Verified Purchase:Yes
Sunbeam King Size Xpress Heating Pad is large enough to cover the entire back. The heat is strong, nothing wimpy about this heating pad. We really like the controls for the amount of heat, and how long it stays on. It is a real pain reliever.
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , January 5, 2021
Awesome! We are glad to hear a nice feedback from one of our valued consumers like you! We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam
Customer Rating
4
Was happy with this, at first
on November 14, 2014
Posted by: Jane
Gender:Female
Loved this heating pad and the features. I purchased it about 4 months ago and the control switch went out. So disappointed.
Written by a customer while visiting Sun Beam
Customer Rating
2
Worked Good, Temporarily
on December 10, 2014
Posted by: SaraBeara
from Massachusetts, United States
Gender:Female
This hearing pad worked very nice, but it was just temporary. Now it just flashes F and doesn't heat up, as soon as I turn it on. For a little while I was able to unplug it them plug back in and it would temporarily fix the flashing F, but now it doesn't even turn on long enough to hear up before it starts flashing. Very dissatisfied with this heating pad.
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care, April 24, 2020
That is definitely not the kind of experience that we want you to have. Our products were made with the highest quality materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit.
Written by a customer while visiting Sun Beam
Customer Rating
1
Ceased to function after 7 months.
on August 26, 2024
Posted by: JMLO 0820
from Minnesota
Gender:Female
I bought this heating pad about 7 months ago and it worked great in the beginning, but is no longer functional. It turns off after being on for about one minute and gives me an error code F. I reached out to Sunbeam on the chat function, and was told to unplug the device for 30 seconds and plug it back in. I tried that and it did not help. Nothing has changed with how I power this device. I tried plugging it into a different outlet And nothing helped. Yesterday I would have given it 5 stars. Today it gets one. I have to go out and purchase a new heating pad. Monumental waste of my day.
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care, February 11, 2025
Hi,
We appreciate you reaching out and value your feedback. We’re sorry for the trouble with your unit and want to make things right. For personalized assistance, please contact us at https://www.sunbeam.com/support/contact-us. Our team is here for you Monday to Friday, 9 AM – 5 PM ET.
Looking forward to assisting you!
Best regards,
Sunbeam Consumer Care
We appreciate you reaching out and value your feedback. We’re sorry for the trouble with your unit and want to make things right. For personalized assistance, please contact us at https://www.sunbeam.com/support/contact-us. Our team is here for you Monday to Friday, 9 AM – 5 PM ET.
Looking forward to assisting you!
Best regards,
Sunbeam Consumer Care
Written by a customer while visiting Sun Beam