Customer reviews from Sun Beam
Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Average customer rating
4
(646 Reviews)
Rating breakdown 646 reviews
5 Stars
417
4 Stars
60
3 Stars
31
2 Stars
29
1 Star
109
78%of customers recommend this product.
(
456 out of
582)
Customer Reviews for Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Customer Rating
1
Disappointed
on September 15, 2025
Posted by: Dee2025
Bought two in last year and did exact same thing. “F” tried everything and still won’t work.
Response from Sun BeamBy Sunbeam Consumer Care, September 16, 2025
Hello! We’re very sorry to hear about the issues you’ve experienced with your Sunbeam Premium Heating Pad with XpressHeat®. We understand how frustrating it is when a product doesn’t function as expected despite troubleshooting. Please contact our Consumer Care team directly so we can assist with warranty support to resolve this problem. You can reach us at:https://www.sunbeam.com/warranty.html
https://www.sunbeam.com/support/contact-us
Thanks, Sunbeam Consumer Care Team
https://www.sunbeam.com/support/contact-us
Thanks, Sunbeam Consumer Care Team
Written by a customer while visiting Sun Beam
Customer Rating
5
on October 27, 2025
Posted by: Ivan Cheung
Your Sunbeam heating pad is displaying an "F" error code, which typically indicates a fault or error condition.
Written by a customer while visiting Sun Beam
Customer Rating
5
Relief every night
on October 28, 2025
Posted by: CCeeee
I use this heating pad every night for back pain relief. I’ve found it to be easy to use,; quick to heat up and really a necessity for me to be able to sleep
Written by a customer while visiting Sun Beam
Customer Rating
3
Fabulous heat and features - that don't last long
on January 11, 2026
Posted by: pseudonym
So much to love about this pad - it's size, it's fully washable, it has six heat settings, it has an always-on option vs having to contantly turn it back on. So why three stars? I have eight of these pads, two bought each year over four years, and all but the brand new ones quit heating fully after about 1 1/2 years of daily use. What is a six now is about a two on the brand new ones. These are supposed to have a five year warranty but no one honors it. So I have six sigificantly reduced heat pads and two brand new ones that are awesome as the others used to be. These cost double to a comparable sized pad without always-on or fully washable, not a bargain. If these would be updated to last like new for the full five years of the so-called warranty, I'd buy them forever.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam Consumer Care, January 20, 2026
Hello,
Thank you for reaching out to us with your feedback on our Premium Heating Pad with XpressHeat®. We are glad to hear that you enjoy the size, features, and convenience of this pad, but we’re truly sorry that the long‑term performance has not met your expectations. A noticeable decline in heat output after regular use is not the experience we want for our customers.
We value your feedback and it will be forwarded to the appropriate department for further review.
If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Monday - Friday 9am -5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care
Thank you for reaching out to us with your feedback on our Premium Heating Pad with XpressHeat®. We are glad to hear that you enjoy the size, features, and convenience of this pad, but we’re truly sorry that the long‑term performance has not met your expectations. A noticeable decline in heat output after regular use is not the experience we want for our customers.
We value your feedback and it will be forwarded to the appropriate department for further review.
If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Monday - Friday 9am -5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care
Written by a customer while visiting Sun Beam
Customer Rating
3
Good heart/poor quality
on March 16, 2026
Posted by: Ken U
from Meijer
Gender:Male
It worked great for about 6 months. Now it's just blinks f and can not be reset. Overall quality is poor.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam Consumer Care, March 17, 2026
Hello,
Thank you for your feedback, and we sincerely apologize for the experience you had. We understand how disappointing it can be when a product doesn’t live up to expectations. If you need further help, and would like to share more details about a product, reach our customer care team directly via official Sunbeam "Contact Us' or through Live Chat stating your complaint so we can help you further. We’re available Mon.-Fri. 9am – 8pm Eastern Time.
Thank you!
Thank you for your feedback, and we sincerely apologize for the experience you had. We understand how disappointing it can be when a product doesn’t live up to expectations. If you need further help, and would like to share more details about a product, reach our customer care team directly via official Sunbeam "Contact Us' or through Live Chat stating your complaint so we can help you further. We’re available Mon.-Fri. 9am – 8pm Eastern Time.
Thank you!
Written by a customer while visiting Sun Beam
Customer Rating
1
Do not buy anything with this controller!
on April 17, 2026
Posted by: aky13
Do not buy ANY product with this controller. They fail and actually display an F after hours to weeks of use!
The heating pad, itself, is wonderful...keeps its shape, does not curl. But is useless with a Failed controller.
Response from Sun BeamBy Sunbeam Consumer Care, April 28, 2026
Hello,
Thank you for taking the time to share your experience. The “F” code indicates that the unit has detected a fault. In some cases, this can be related to connection issues—such as the pad not being fully plugged in or being used with an extension cord instead of a wall outlet. A quick reset (unplugging both from the wall and the pad, then reconnecting securely) may help resolve it.
That said, if the issue continues, please contact us via https://www.sunbeam.com/support/contact-us or through Live Chat stating your complaint so we can help you further. We’re available Mon.-Fri. 9am – 8pm Eastern Time.
Thank you!
Thank you for taking the time to share your experience. The “F” code indicates that the unit has detected a fault. In some cases, this can be related to connection issues—such as the pad not being fully plugged in or being used with an extension cord instead of a wall outlet. A quick reset (unplugging both from the wall and the pad, then reconnecting securely) may help resolve it.
That said, if the issue continues, please contact us via https://www.sunbeam.com/support/contact-us or through Live Chat stating your complaint so we can help you further. We’re available Mon.-Fri. 9am – 8pm Eastern Time.
Thank you!
Written by a customer while visiting Sun Beam