Customer reviews from Sun Beam
Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Average customer rating
4
(641 Reviews)
Rating breakdown 641 reviews
5 Stars
415
4 Stars
60
3 Stars
29
2 Stars
29
1 Star
108
79%of customers recommend this product.
(
456 out of
580)
Customer Reviews for Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Customer Rating
1
ERROR F
on March 2, 2025
Posted by: PAULAWALKING
from Canada
Gender:Female
I keep getting ERROR F it worked for a couple of works then stopped !
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam® Consumer Care, March 6, 2025
Hello. Thank you for reaching out to us.
We sincerely apologize for the inconvenience caused, that is not the experience we want for you at all. Your Sunbeam® King-Size Heating Pad with Compact Storage has a 5-year warranty, to initiate the warranty claim, please fill this form: https://help.sunbeam.com/s/warranty?language=en_US.
If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care
We sincerely apologize for the inconvenience caused, that is not the experience we want for you at all. Your Sunbeam® King-Size Heating Pad with Compact Storage has a 5-year warranty, to initiate the warranty claim, please fill this form: https://help.sunbeam.com/s/warranty?language=en_US.
If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care
Written by a customer while visiting Sun Beam
Customer Rating
1
on March 24, 2025
Posted by: Not working
from Cincinnati ohio
Gender:Female
[This review was collected as part of a promotion.] My husband got this for me over a year ago now flashing F and want stay on
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam® Consumer Care, March 27, 2025
Hello. Thank you for reaching out to us.
We are sorry to hear that your heating pad has an F error. That is certainly not the experience we want you to have. There are several causes for a flashing control or a control displaying “F, F1, or F2”:
1. The product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. The product wasn't plugged in properly.
To fix this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Replug the cord into the product. Make sure the connection is secure and complete. (if your product has a detachable cord)
4. Re-insert the power cord back into a wall outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year limited warranty. If this doesn't resolve your issue, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care
We are sorry to hear that your heating pad has an F error. That is certainly not the experience we want you to have. There are several causes for a flashing control or a control displaying “F, F1, or F2”:
1. The product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. The product wasn't plugged in properly.
To fix this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Replug the cord into the product. Make sure the connection is secure and complete. (if your product has a detachable cord)
4. Re-insert the power cord back into a wall outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year limited warranty. If this doesn't resolve your issue, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care
Written by a customer while visiting Sun Beam
Customer Rating
3
Once twice three times a dead heating pad!
on May 13, 2025
Posted by: EarlT
This is my 3rd Sunbeam heating pad. It works fine for 8 or 9 months. Suddenly the flashing F comes in after I begin the heating process at 1 progressing to 2 it begins flashing.
Have tried the reset procedure along with other instructions suggested by another owner of the heating pad on YouTube. It is not working yet.
Have tried the reset procedure along with other instructions suggested by another owner of the heating pad on YouTube. It is not working yet.
Response from Sun BeamBy Sunbeam Consumer Care, May 14, 2025
Hi! Thank you for sharing your experience with the Premium Heating Pad with XpressHeat. We appreciate your continued support, having purchased multiple units of our product.
We understand your frustration regarding the flashing 'F' error that occurs after several months of use. This issue is not typical, and we regret any inconvenience it has caused you.
To resolve this matter, please get in touch with us directly via Contact Us form on our website. We are committed to ensuring your satisfaction with our products.
Thank you!
We understand your frustration regarding the flashing 'F' error that occurs after several months of use. This issue is not typical, and we regret any inconvenience it has caused you.
To resolve this matter, please get in touch with us directly via Contact Us form on our website. We are committed to ensuring your satisfaction with our products.
Thank you!
Written by a customer while visiting Sun Beam
Customer Rating
2
Always disconnects from power
on May 28, 2025
Posted by: marby
I generally like this heating pad. It's soft and I appreciate the various settings. BUT. It's incredibly annoying how often Sunbeam's heating pads become disconnected from the power connector. Really annoying. Time to switch brands because this has happened with every single one I've ever owned.
Response from Sun BeamBy Sunbeam Consumer Care, July 2, 2025
Hi! Thank you for sharing your feedback on the Premium Heating Pad with XpressHeat®. We're glad to hear that you appreciate the softness and various settings of the heating pad. However, we're sorry to learn about the recurring issue with the power connector.
We understand how frustrating this can be, and we apologize for the inconvenience it has caused. Your feedback is valuable to us, and we will pass it along to our product development team for further review.
If you have any further concerns or need assistance, please reach out to us directly via Contact Us form on our website. We would like to help resolve this issue for you.
Thank you for being a valued customer.
We understand how frustrating this can be, and we apologize for the inconvenience it has caused. Your feedback is valuable to us, and we will pass it along to our product development team for further review.
If you have any further concerns or need assistance, please reach out to us directly via Contact Us form on our website. We would like to help resolve this issue for you.
Thank you for being a valued customer.
Written by a customer while visiting Sun Beam
Customer Rating
1
Heating pad with express heat
on June 24, 2025
Posted by: Jandrek
from Canton MA
Gender:Female
I like this but sure does not last long
2nd one in 4 years ….
2nd one in 4 years ….
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam Consumer Care, July 2, 2025
Hi! Thank you for your feedback on the Premium Heating Pad with XpressHeat®. We're glad to hear that you like the product, but we're sorry to learn that it hasn't lasted as long as you expected.
We strive to provide high-quality and durable products, and your experience is important to us. If you need our assistance, please get in touch with us directly via Contact Us form on our website so we can assist you further and address any concerns you may have.
Thank you for being a valued customer.
We strive to provide high-quality and durable products, and your experience is important to us. If you need our assistance, please get in touch with us directly via Contact Us form on our website so we can assist you further and address any concerns you may have.
Thank you for being a valued customer.
Written by a customer while visiting Sun Beam
Customer Rating
2
Does not last long
on July 23, 2025
Posted by: Ellie May
Gender:Female
I have bought two of the heating pad xl and they both broke after about two years don’t have my receipt for them. So I can’t return them. Use them every day until the first one just died so then I bought another one and it did the same thing. I would not recommend buying a sunbeam heating pad.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam Consumer Care, September 10, 2025
Hello Ellie, Thank you for reaching out to share your feedback on our Premium Heating Pad with XpressHeat®. We're sorry to hear that both of your XL heating pads stopped working after regular use, and we understand how disappointing that must be especially when you rely on them daily. It is always our aim to create products that offer comfort and durability, and we take feedback like yours seriously. If you have any more feedback, or you require assistance, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Sunbeam® Consumer Care
Written by a customer while visiting Sun Beam
Customer Rating
1
Highly disappointed! Do not recommend.
on August 22, 2025
Posted by: Do not recommend
from Virginia
Gender:Female
Within only 1 month of utilizing my heating pad. I noticed that the intensity of the heat had decreased and within days there after, a flashing F consistently showed and wouldn’t disappear. I made multiple attempts to reset the device are instructed from the troubleshooting advice and to no avail , my efforts continued to fail. I’m truly disappointed as I’ve been in pain and thermo therapy is imperative to mitigate the pain.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam Consumer Care, September 11, 2025
Hello, Thank you for reaching out to us and for sharing your feedback on our Premium Heating Pad with XpressHeat. We are sorry to hear that the product did not meet your expectations and the it is not working as intended. This is not the experience we want you to have with our products, we value your feedback and it will be forwarded to the appropriate department for further review. For assistance, we encourage you to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Sunbeam® Consumer Care
Written by a customer while visiting Sun Beam
Customer Rating
3
They all broke
on September 11, 2025
Posted by: Kan_
Me and my family have bought about 5 of these over the years. Every single one of them stopped working after a few months to a year. I love this heating pad and how the controls are set up, but I just wish they would last longer for as expensive as they are.
Response from Sun BeamBy Sunbeam Consumer Care, September 16, 2025
Hello! Thank you for sharing your experience! We’re glad to hear you enjoy the comfort and control features of your Sunbeam Premium Heating Pad with XpressHeat®. We understand your frustration with the product not lasting as long as expected. We recommend contacting our Consumer Care team directly to explore warranty options or replacement possibilities. They can help ensure you continue enjoying your heating pad with proper support. You can reach us at: https://www.sunbeam.com/warranty.html
https://www.sunbeam.com/support/contact-us
Thanks! Sunbeam Consumer Care Team
https://www.sunbeam.com/support/contact-us
Thanks! Sunbeam Consumer Care Team
Written by a customer while visiting Sun Beam