Customer reviews from Sun Beam
Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Average customer rating
4
(641 Reviews)
Rating breakdown 641 reviews
5 Stars
415
4 Stars
60
3 Stars
29
2 Stars
29
1 Star
108
79%of customers recommend this product.
(
456 out of
580)
Customer Reviews for Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Customer Rating
5
Love it love it love it!
on May 11, 2014
Posted by: Phoebe
from Colorado, United States
Gender:Female
This heating pad is soft and amazing! Turns off after two hours if you so choose and heats up quickly. Our whole family has one each, including our two Chihuahuas!
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
Lifespan of this product is poor....
on May 9, 2021
Posted by: CMEMich
from Ann Arbor MI
I have used this Sunbeam Xpress heating pad, the size is great but the short lifespan is not getting a good review. After reading the reviews here, clearly this is a ongoing problem. My orioginal purchase is now on its second replacment as they appear to only funcion for 1 year then you get the undesired flashing F... and no the suggested reset
process does not fix the issue. Clearly the manufacturing process needs to be looked into as the failure rate here seems unusualy high.
process does not fix the issue. Clearly the manufacturing process needs to be looked into as the failure rate here seems unusualy high.
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care , May 10, 2021
We are sorry to hear that your Sunbeam® Premium Heating Pad with XpressHeat starts flashing F and the reset did not work. This is because the connection by the heating pad is not closed tightly. Kindly make sure that it is tightly connected to stop the flashing light and plugged into a working outlet. We hope this helps!
Written by a customer while visiting Sun Beam
Customer Rating
1
Flashing F not long after purchase-no longer works
on July 26, 2014
Posted by: greenishblue
from Michigan
Gender:Female
Given as a Christmas gift, it is now dead in July. Lifespan of 7 months is less than expected. Worked well when working.
No, I would not recommend this to a friend.
Written by a customer while visiting Sun Beam
Customer Rating
1
Disappointed
on May 24, 2014
Posted by: Carol27
from Indiana, United States
Gender:Female
Stopped working within a month. Expensive and useless piece of junk.
No, I would not recommend this to a friend.
Written by a customer while visiting Sun Beam
Customer Rating
1
short life span
on September 23, 2014
Posted by: bartholomew234
from New York, NY
Gender:Female
Seemed like such a nice heating pad... washed it exactly according to directions, now I get the flashing "F" on the control pad and it doesn't work. no instruction manual or help guide from manufacturer explains what this means. It means FAIL, clearly. design fail!
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam Consumer Care, Sunbeam, March 23, 2020
Thank you for Letting us know your concern we apologize for what happened, we would be happy to assist you.Please send pictures and proof of purchase of your Sunbeam Product by sending the pictures on your reply to this email. The Exact problem that we are encountering with the product and if it has an error message send us the clear picture of it.
Please send the following details to sunbeamconsumercare@newellco.com or call us on 18008927684.
Please include the following information:
• Product type and Model Number
• Front view picture of the product And a separate Clear picture of the Label.
• Proof of Purchase, that shows the name of the store clearly, Clear Date of Purchase, and the item purchased.
• Clear picture of the power cable prong or the metal part of the power cable with a clear view of the codes on each side. the metal prong that goes into the wall outlet the flat side of it has an engrave code (example of codes: L256 GL)
• Full Name
• Phone Number
• Email Address
• Physical Mailing Address
If the product still under warranty we will process the replacement and the usual time frame would take 7 to 10 business days for delivery.
Once we received a reply from you, we will proceed to the next step right away.Should you have any other questions or concerns, please feel free to reply directly to the email. We are always happy to help.
Please send the following details to sunbeamconsumercare@newellco.com or call us on 18008927684.
Please include the following information:
• Product type and Model Number
• Front view picture of the product And a separate Clear picture of the Label.
• Proof of Purchase, that shows the name of the store clearly, Clear Date of Purchase, and the item purchased.
• Clear picture of the power cable prong or the metal part of the power cable with a clear view of the codes on each side. the metal prong that goes into the wall outlet the flat side of it has an engrave code (example of codes: L256 GL)
• Full Name
• Phone Number
• Email Address
• Physical Mailing Address
If the product still under warranty we will process the replacement and the usual time frame would take 7 to 10 business days for delivery.
Once we received a reply from you, we will proceed to the next step right away.Should you have any other questions or concerns, please feel free to reply directly to the email. We are always happy to help.
Written by a customer while visiting Sun Beam
Customer Rating
5
The best heating pad ever!!!
on March 7, 2017
Posted by: Gerry L
from MD, United States
Gender:Female
I have tried a few different heating pads and this one is far greater than any of them. I keep two in the house and use one or both at different times, every day. They heat up very quickly and mold to my neck. They stay on quite a while too.
They have a 5 year limited warranty, and I've had a couple replaced. I'm not sure what the limited part means, but I've had no problem at all getting a replacement when one stops working. Even though I've had two stop working, it's fine with me.They are great and the customer service is just wonderful. They've never given me a hard time about getting a replacement. Just love these heating pads and Sunbeam!!!
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
Poor quality electrical system
on January 24, 2024
Posted by: Sue84
from North Bay, Ontario Canada
Gender:Female
I have now purchased 4 Sunbeam long heating pads and have had to discard 3 because of the flashing f. So I have now 1 left. Is this Sunbeams way of getting you to purchase more?? When this last one starts flashing f and it will, I will not be purchasing any further pads. I never plugged any into a space bar except the first one. After reading on the web about not plugging into a space bar I never did that again, so why did the next two fail. Lovely heating pad but Sunbeam needs to do something about this fault. I have advised many friends not to purchase this product. Also I live alone so no one else can be blamed for these failures.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam®, Brand Team, January 29, 2024
Thank you for contacting the Sunbeam®. We are sorry to hear that your 4 heating pads is flashing F code. No worries, we're happy to assist you. Please know that we appreciate a feedback like this as it serves an important role in improving our products. We want to make sure that we provide quality products that have great value, stylish and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
There are several causes to a flashing control or a control displaying “FF, F1, or F2”:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.sunbeam.com/support/contact-us
There are several causes to a flashing control or a control displaying “FF, F1, or F2”:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
5
FABULOUS HEATING PAD
on November 4, 2014
Posted by: Linderella
from Portland, OR, United States
Gender:Female
I've had this pad for a few years now and it's wonderful b/c it's soft plush and not hard plastic like most heating pads. I just bought one for my mom who used mine when she visited and cannot find it where she lives. It's large so you can wrap it around your knee or whatever hurts. If it's your back that's aching, this covers a large area. I cannot say enough about this heating pad other than it's a wonderful product.
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , December 9, 2020
Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting Sun Beam