Customer reviews from Sun Beam
Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Average customer rating
4
(641 Reviews)
Rating breakdown 641 reviews
5 Stars
415
4 Stars
60
3 Stars
29
2 Stars
29
1 Star
108
79%of customers recommend this product.
(
456 out of
580)
Customer Reviews for Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Customer Rating
5
So far so good. Best heating pad
on November 24, 2024
Posted by: Mark40511
Gender:Male
Unless this quits on me, this is the best freaking heating pad I've ever had... To give an example, I bought 2 at the same time. I cheap store brand and this one (to have a backup) The store brand one is cheaper (but not by much) and it feels like cardboard... although it does get equally as hot... This is super soft and not stiff (best thing about it)... Let me just say I only use this to keep myself warm in my cold room, on low heat occasionally bumping it to high if a get a chill... but it mainly says on level 1... but on level 6 it's pretty hot... as hot as any heating pad I've had in the past. I have washed it on delicate ONE time in the front load to get any chemicals off of it... and air dried it...and it's worked fine after washing...I try not to bend it or put pressure on it...hopefully this will keep it going.... but heating pads in general aren't very reliable. We shall see and I will update
Written by a customer while visiting Sun Beam
Customer Rating
1
every single one F1 errors
on December 1, 2024
Posted by: tbrof
every single one F1 errors never works right xxxxx
Response from Sun BeamBy Sunbeam® Consumer Care, March 6, 2025
Hello. Thank you for reaching out to us.
We are truly sorry to hear about the errors you've encountered with your Premium Heating Pad with XpressHeat®, that is not the experience we want for you at all.
Your Premium Heating Pad with XpressHeat® has a 5 year limited warranty. You can initiate a warranty claim with us here: https://help.sunbeam.com/s/warranty?language=en_US.
If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care
We are truly sorry to hear about the errors you've encountered with your Premium Heating Pad with XpressHeat®, that is not the experience we want for you at all.
Your Premium Heating Pad with XpressHeat® has a 5 year limited warranty. You can initiate a warranty claim with us here: https://help.sunbeam.com/s/warranty?language=en_US.
If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care
Written by a customer while visiting Sun Beam
Customer Rating
1
Unable to use new XXL heating pad with Xpress size
on December 27, 2024
Posted by: CeeCee12
Was just purchased took out package and plugged it in. Light immediately started flashing F. Read all other ideas, including plug back in holding on button will reset it. Would reset and light up, show number 1 the. Go back to off and start blinking F again. From the website appears a faulty wire or connection, would like any other ideas. Very disappointed.
Response from Sun BeamBy Sunbeam® Consumer Care, March 6, 2025
Hello. Thank you for reaching out to us.
We’re sorry to hear that your new Premium Heating Pad with XpressHeat® is not working properly right out of the package. A flashing "F" typically indicates a connection issue, and we appreciate you trying the troubleshooting steps.
Since the issue persists, it’s possible there is a fault with the unit. We recommend initiating a warranty claim here: https://help.sunbeam.com/s/warranty?language=en_US.
We understand your disappointment and appreciate the opportunity to make this right.
If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care
We’re sorry to hear that your new Premium Heating Pad with XpressHeat® is not working properly right out of the package. A flashing "F" typically indicates a connection issue, and we appreciate you trying the troubleshooting steps.
Since the issue persists, it’s possible there is a fault with the unit. We recommend initiating a warranty claim here: https://help.sunbeam.com/s/warranty?language=en_US.
We understand your disappointment and appreciate the opportunity to make this right.
If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care
Written by a customer while visiting Sun Beam
Customer Rating
5
Best heating pad on the market !
on January 14, 2025
Posted by: Daneo214
from Boston MA
Gender:Male
I bought this heating pad and many others this model is the best one you can buy especially if you want high heat a lot of pads get warm this gets hot but not in a dangerous way.
Definitely would recommend this to anyone looking for pain relief by heat, great for bad backs or just regular aches and pains, muscle cramps, pulls etc.
Definitely would recommend this to anyone looking for pain relief by heat, great for bad backs or just regular aches and pains, muscle cramps, pulls etc.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
4
Awesome!
on January 26, 2025
Posted by: sunbeamlover
from Wisconsin
Gender:Female
I love this heating pad! I have had this for 10+ years and it is awesome! The only reason I ticked off a star is because I wish it got hotter!!
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
Poor quality - only works for a few months.
on February 8, 2025
Posted by: DanielleJ
from Alberta Canada
Gender:Female
I bought this product in May 2024 and it quit working in September 2024. High light flashes and no heat from the pad. Sunbeam replaced the pad and the replacement quit working in January 2025. Same issues with flashing light. I feel that the pad is of poor quality.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam® Consumer Care, March 6, 2025
Hello. Thank you for reaching out to us.
We sincerely regret to hear about your experience with both the original and replacement Premium Heating Pad with XpressHeat®. We understand how disappointing it must be to encounter the same issue twice.
Your feedback is valuable, and we take product quality concerns seriously. Please reach out to us directly, so we can look into this further and explore potential solutions for you.
We appreciate your patience and the opportunity to make this right.
If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care
We sincerely regret to hear about your experience with both the original and replacement Premium Heating Pad with XpressHeat®. We understand how disappointing it must be to encounter the same issue twice.
Your feedback is valuable, and we take product quality concerns seriously. Please reach out to us directly, so we can look into this further and explore potential solutions for you.
We appreciate your patience and the opportunity to make this right.
If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care
Written by a customer while visiting Sun Beam
Customer Rating
1
Stop working.
on February 20, 2025
Posted by: ACR787
Gender:Male
Stop working after 5 months. Shows an “F” on the display panel. Tried unplugging it, resetting, etc. but nothing works. Horrible product.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam® Consumer Care, March 6, 2025
Hello. Thank you for reaching out to us.
We are sorry to hear that the heating pad stopped working and that you are getting an error message, that is not the experience we want for you at all. Your Sunbeam® King-Size Heating Pad with Compact Storage has a 5-year warranty, to initiate the warranty claim, please fill this form: https://help.sunbeam.com/s/warranty?language=en_US.
If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care
We are sorry to hear that the heating pad stopped working and that you are getting an error message, that is not the experience we want for you at all. Your Sunbeam® King-Size Heating Pad with Compact Storage has a 5-year warranty, to initiate the warranty claim, please fill this form: https://help.sunbeam.com/s/warranty?language=en_US.
If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care
Written by a customer while visiting Sun Beam
Customer Rating
1
Disappointed
on February 26, 2025
Posted by: Reaj
Have purchased 2 of these now and after a few months I get the dreaded “F” error code which seems to be a common issue
Response from Sun BeamBy Sunbeam® Consumer Care, March 4, 2025
Hello,
Thank you for leaving the review on our Premium Heating Pad with XpressHeat.
There are several causes for a flashing control or a control displaying "F", “FF, F1, or F2”:
1. The product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. The product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Replug the cord into the product. Make sure the connection is secure and complete. (if your product has a detachable cord)
4. Re-insert the power cord back into a wall outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year warranty, If the above resolution will not work please contact us directly by submitting a warranty claim through the following link on our website, and we will be happy to assist you: https://www.sunbeam.com/warranty.html.
If further assistance is needed, please reach out to us via https://www.sunbeam.com/support/contact-us. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you!
Sunbeam Consumer Care
Thank you for leaving the review on our Premium Heating Pad with XpressHeat.
There are several causes for a flashing control or a control displaying "F", “FF, F1, or F2”:
1. The product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. The product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Replug the cord into the product. Make sure the connection is secure and complete. (if your product has a detachable cord)
4. Re-insert the power cord back into a wall outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year warranty, If the above resolution will not work please contact us directly by submitting a warranty claim through the following link on our website, and we will be happy to assist you: https://www.sunbeam.com/warranty.html.
If further assistance is needed, please reach out to us via https://www.sunbeam.com/support/contact-us. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you!
Sunbeam Consumer Care
Written by a customer while visiting Sun Beam