Customer reviews from Sun Beam
Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Average customer rating
4
(641 Reviews)
Rating breakdown 641 reviews
5 Stars
415
4 Stars
60
3 Stars
29
2 Stars
29
1 Star
108
79%of customers recommend this product.
(
456 out of
580)
Customer Reviews for Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Customer Rating
2
Flashes F and Doesn’t Work
on April 9, 2024
Posted by: Beth1812
I really like this heating pad and I find it’s really good for cramps. However, half the time it doesn’t work and just flashes “F”. It doesn’t matter how many times I unplug it and plug it back in, it’s become unusable. I got it for Christmas so I’ve had it for about 4 months and it doesn’t work anymore.
Response from Sun BeamBy Sunbeam Consumer Care, April 10, 2024
Hello,
Thank you for taking the time to submit a review. We understand your disappointment and we apologize for any inconvenience that this may have caused you. If there's anything we can do to assist you, please don't hesitate to contact us via https://www.sunbeam.com/support/contact-us. We're here for you from 8:00 am to 5:00 pm EST, Monday through Friday. Our product specialists will be more than happy to help you.
Thank you,
Sunbeam Consumer Care
Thank you for taking the time to submit a review. We understand your disappointment and we apologize for any inconvenience that this may have caused you. If there's anything we can do to assist you, please don't hesitate to contact us via https://www.sunbeam.com/support/contact-us. We're here for you from 8:00 am to 5:00 pm EST, Monday through Friday. Our product specialists will be more than happy to help you.
Thank you,
Sunbeam Consumer Care
Written by a customer while visiting Sun Beam
Customer Rating
5
I use this heating nearly every day. It's Great!!!
on May 8, 2024
Posted by: Anonymous
from Springfield IL
Gender:Female
I have a rare autoimmune disease affecting all the nerves in my body from L2 - S3. This disease is extremely painful. I have found using the stay-on option, with low heat, helps relieve the pain in my legs, thus allowing me to sleep at night. Also, the stay-on option helps alleviate my lower back, muscles, and nerve pain following my PT sessions. Due to my disease, I use this heating pad nearly every day. This heating pad is a "must-have" for my medical condition.
I like this heating pad: 1) Sunbeam, a very reputable company, makes it; 2) The XL size allows me to drap both of my thighs and tuck it in on the sides; 3) The stay-on option is a must to help treat my disease; 4) The ability to wash this heating pad is essential.
Written by a customer while visiting Sun Beam
Customer Rating
2
Need cord replacement
on June 1, 2024
Posted by: Liza73
from CA
Gender:Female
Does not last long. If you lost the model number, you cannot buy a cord replacement.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam® Consumer Care, June 14, 2024
Hello.
We are very sorry to hear that your Premium Heating Pad with XpressHeat® did not last as expected. Unfortunately, we do not offer replacement cords separately for our heating pads.
Please be aware that your heating pad is covered by a 5-Year Limited Warranty. If you need further assistance or wish to file a warranty claim, please let us know, and we will be happy to help.
Please reach out to us via our "Contact Us" Form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care
We are very sorry to hear that your Premium Heating Pad with XpressHeat® did not last as expected. Unfortunately, we do not offer replacement cords separately for our heating pads.
Please be aware that your heating pad is covered by a 5-Year Limited Warranty. If you need further assistance or wish to file a warranty claim, please let us know, and we will be happy to help.
Please reach out to us via our "Contact Us" Form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care
Written by a customer while visiting Sun Beam
Customer Rating
2
what has this brand come to?
on June 13, 2024
Posted by: mishi
Gender:Female
stopped working 6 months on the dot. loose connection always came undone too.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam Consumer Care, Sunbeam Consumer Care, June 13, 2024
Hello!
Thank you very much for your feedback on our King-Size Heating Pad with Compact Storage! We are very sorry to hear that it stopped working and we sincerely apologize for the inconvenience!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via our official "Contact Us" page.
Thank you!
Sunbeam Consumer Care
Thank you very much for your feedback on our King-Size Heating Pad with Compact Storage! We are very sorry to hear that it stopped working and we sincerely apologize for the inconvenience!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via our official "Contact Us" page.
Thank you!
Sunbeam Consumer Care
Written by a customer while visiting Sun Beam
Customer Rating
1
3rd one same problem
on June 19, 2024
Posted by: Rhino
from Saginaw, Texas
Gender:Male
The replacement heating pad they sent me because the last one kept having the E displayed, now it has the same E displayed again. This is the 3rd one that has done this!! Seems it’s ALL of their products!!!
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam Care, July 4, 2024
Hello. We apologize for the inconvenience you've encountered with our King-Size Heating Pad with Compact Storage. We regret to hear that the replacement pad is also displaying the "E" error, despite our efforts to address the issue. Ensuring the reliability of our products is a top priority, and we take your feedback seriously. Please reach out to us via our Sunbeam "Contact Us" website at https://www.sunbeam.com/support/contact-us so we can assist you promptly and resolve this matter to your satisfaction.
Thank you for your patience and understanding.
Sunbeam Consumer Care
Thank you for your patience and understanding.
Sunbeam Consumer Care
Written by a customer while visiting Sun Beam
Customer Rating
5
Great but dead
on September 6, 2024
Posted by: Cmcn1
Been great, currently flashing f out of no where. Seen a lot of posts say it’s dead when this happens. So sad.
Written by a customer while visiting Sun Beam
Customer Rating
1
F for FAILURE
on September 11, 2024
Posted by: sb13
Constant F error. I have followed all the instructions and still have the F error. So dissappointing.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sharpie, September 19, 2024
Hello, we appreciate you leaving the review. We're committed to making sure to turn your experience around into a rather delightful one. If you require our assistance, please contact our official website or through LiveChat so we can help you further. We’re available Mon.-Fri. 9am – 8pm Eastern Time.
Thank you!
Sunbeam Consumer Care
Thank you!
Sunbeam Consumer Care
Written by a customer while visiting Sun Beam
Customer Rating
1
Terrible quality & fire hazard!
on October 22, 2024
Posted by: PAINED
I bought this about two months, it's awful as well as dangerous!
Response from Sun BeamBy Sunbeam Consumer Care, October 31, 2024
Hello,
It sounds as though your King-Size Heating Pad with Compact Storage has not performed as intended. This is not the experience we would like you to have with one of our items. If you require assistance, please reach out to us via our official "Contact Us" website. We’re available Mon.-Fri. 9am -5pm Eastern Time. Our product specialists will be more than happy to help you.
Thank you!
It sounds as though your King-Size Heating Pad with Compact Storage has not performed as intended. This is not the experience we would like you to have with one of our items. If you require assistance, please reach out to us via our official "Contact Us" website. We’re available Mon.-Fri. 9am -5pm Eastern Time. Our product specialists will be more than happy to help you.
Thank you!
Written by a customer while visiting Sun Beam