Customer reviews from Sun Beam
Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Average customer rating
4
(641 Reviews)
Rating breakdown 641 reviews
5 Stars
415
4 Stars
60
3 Stars
29
2 Stars
29
1 Star
108
79%of customers recommend this product.
(
456 out of
580)
Customer Reviews for Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Customer Rating
2
Another one busted ughhhh!
on September 17, 2023
Posted by: Annoyed1
This is my 4 purchase of this Sunbeam heating pad. Just like with the other previous ones, the infamous blinking F is flashing. I’ve tried the resets suggested on here but nothing. It couldn’t choose a worse day to shutdown. This is beyond frustrating and I’m so over using this particular brand going forward. Short life span, unuseful instructions on how to “fix” them, waste of money.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam® - Consumer Care, HA1 - Consumer Service Department, September 18, 2023
Thank you for contacting the Sunbeam®. We apologize for any inconvenience you have experienced with your heating pads that has an F code flashing. That is certainly not the experience we want you to have. No worries, we are here to help.
There are several causes to a flashing control or a control displaying “FF, F1, or F2”:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.sunbeam.com/support/contact-us
There are several causes to a flashing control or a control displaying “FF, F1, or F2”:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
3
The Dreaded "F"
on September 28, 2023
Posted by: NicknameSunbeam
Worked great until it didn't. Worked for 2 years, never washed. It just starting flashing the dreaded 'F' &
despite trying plugging in various wall plugs & making sure the connection was tight just refused to work.
despite trying plugging in various wall plugs & making sure the connection was tight just refused to work.
Response from Sun BeamBy Sunbeam® - Consumer Care, HA1 - Consumer Service Department, September 28, 2023
Thank you for contacting the Sunbeam®. We apologize for any inconvenience you have experienced with your heating pad with F code and will be happy to help you.
There are several causes to a flashing control or a control displaying “FF, F1, or F2”:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year warranty, If the above resolution will not work please contact us directly or fill in the "Contact us" link provided below to provide the best resolution. Have a great day!
https://www.sunbeam.com/support/contact-us
There are several causes to a flashing control or a control displaying “FF, F1, or F2”:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year warranty, If the above resolution will not work please contact us directly or fill in the "Contact us" link provided below to provide the best resolution. Have a great day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
3
Super Warm Didn't Last
on November 10, 2023
Posted by: XP2251
from erie pa
Gender:Male
I bought a replacement Sunbeam xpress on heating pad because it is awesome. Gets warm immediately and lasted for years. The replacment not so much. Heated up immediately but gave me a F error after a few seconds. Unplugged it and error goes away only to appear seconds later. The pad part is great - the controller portion not reliable at all. Mad.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam®, Brand Team, November 13, 2023
Thank you for contacting the Sunbeam®. We apologize for any inconvenience you have experienced with your heating pad is flashing F code. That is certainly not the experience we want you to have. No worries, we are here to help.
There are several causes to a flashing control or a control displaying “FF, F1, or F2”:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.sunbeam.com/support/contact-us
There are several causes to a flashing control or a control displaying “FF, F1, or F2”:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
3
Not as good as other Sunbeam products
on December 19, 2023
Posted by: Carolita
Gender:Female
I have bought a few products from Sunbeam and have good experience with their quality. That’s why I chose Sunbeam again when I bought my king size heating pad couple years ago. However I have same experience like other reviewers. The heat pad suddenly started flashing "F" on the display screen. I unplugged and re-plugged but it only lasted for a few seconds and stopped with F. I only used the lowest heat level 1 or 2 to warm up for easy sleep during the winter. My sunbeam water boiler lasted 10+ years but not the heat pad.
Response from Sun BeamBy Sunbeam®, Brand Team, December 27, 2023
Thank you for contacting the Sunbeam®. We apologize for any inconvenience you have experienced with your heating pad with F code flashing. That is certainly not the experience we want you to have. No worries, we are here to help.
There are several causes to a flashing control or a control displaying “FF, F1, or F2”:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Your Premium Heating Pad with XpressHeat® has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.sunbeam.com/support/contact-us
There are several causes to a flashing control or a control displaying “FF, F1, or F2”:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Your Premium Heating Pad with XpressHeat® has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
2
Poor quality
on January 6, 2024
Posted by: Sparker77
from Tennessee
Gender:Female
3 months old. I have a few of these. 1st one lasted over a year. Second lasted about 7 months before the F flashing. Decided to try once more and 3 months in, it's shot. Won't be buying another.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam®, Brand Team, January 11, 2024
Thank you for contacting the Sunbeam®. We apologize for any inconvenience you have experienced with your 3 heating pads that keeps flashing F code. That is certainly not the experience we want you to have. No worries, we are here to help.
There are several causes to a flashing control or a control displaying “FF, F1, or F2”:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Your Premium Heating Pad with XpressHeat® has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.sunbeam.com/support/contact-us
There are several causes to a flashing control or a control displaying “FF, F1, or F2”:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Your Premium Heating Pad with XpressHeat® has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
2
Its okay
on February 14, 2024
Posted by: MiriamB
It can get really hot and then 5min later it'll just be hot. I need it to stay really hot. Turned off repeatedly and Im not sure why...
Response from Sun BeamBy Sunbeam®, Brand Team, February 16, 2024
Thank you for reaching out to Sunbeam®. We are sorry to hear that heating pad is getting too hot. That is certainly not the experience we want you to have. No worries, we are here to help. Your Sunbeam® King-Size Heating Pad with Compact Storage has a 5-year satisfaction guarantee. Please discontinue using it, and contact us directly or fill in the "Contact us" link provided below to help you get the best resolution. We look forward to hearing from you. Have a good day!
https://www.sunbeam.com/support/contact-us
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
2
Great until it's not great
on February 14, 2024
Posted by: Spolice
from CT
Gender:Female
I've had mine about 2 years. Worked great. I get the F often, I unplug it, tighten the connections and repugnant. Usually works a charm. But now I'm getting the F and nothing I do is making it go away. Sucks because i otherwise really liked this. I see it's a common problem.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam®, Brand Team, February 16, 2024
Thank you for contacting the Sunbeam®. We apologize for any inconvenience you have experienced with your heating pad with F code flashing. That is certainly not the experience we want you to have. No worries, we are here to help.
There are several causes to a flashing control or a control displaying “FF, F1, or F2”:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.sunbeam.com/support/contact-us
There are several causes to a flashing control or a control displaying “FF, F1, or F2”:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
2
Don't stay warm long
on March 21, 2024
Posted by: Hw35
from Nova Scotia
Gender:Female
Got this the other month. And at first it got warm quick, but it does not last. It's barely warm now. So disappointed
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam® Consumer Care, March 22, 2024
Hello.
We sincerely appreciate your feedback on our Premium Heating Pad with XpressHeat®; it's invaluable to us. We are sorry to hear that the heating pad no-longer stays warm for long.
We will certainly forward your feedback to the appropriate department for further review. Please not that your heating pad has a 5 Year Limited Warranty. Kindly reach out to us directly and we will be happy to assist you further.
Please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care
We sincerely appreciate your feedback on our Premium Heating Pad with XpressHeat®; it's invaluable to us. We are sorry to hear that the heating pad no-longer stays warm for long.
We will certainly forward your feedback to the appropriate department for further review. Please not that your heating pad has a 5 Year Limited Warranty. Kindly reach out to us directly and we will be happy to assist you further.
Please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care
Written by a customer while visiting Sun Beam