Customer reviews from Sun Beam
Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Average customer rating
4
(641 Reviews)
Rating breakdown 641 reviews
5 Stars
415
4 Stars
60
3 Stars
29
2 Stars
29
1 Star
108
79%of customers recommend this product.
(
456 out of
580)
Customer Reviews for Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Customer Rating
5
Keeps my feet warm
on October 24, 2022
Posted by: Michellem27
from Broomfield, CO
Gender:Female
[This review was collected as part of a promotion.] I got this heating pad to keep my feet warm at night in the winter. I also use it when I have aching joints and muscles. It controls the heat just perfectly, and its a product I keep on-hand all the time.
Written by a customer while visiting Sun Beam
Customer Rating
2
Not Recommend
on October 29, 2022
Posted by: Beautiful
from Memphis
Gender:Female
I bought this heating pad about a yare ago. The F started blinking. I unplug the pad to reset. After, reseting I still got the blinking F. When I read the reviews I knew it was over. I would not recommend the pad to anyone.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, November 1, 2022
Thank you for reaching out to Sunbeam®. We are sorry to hear that your heating pad is blinking F. That is certainly not the experience we want you to have. No worries, we are here to help. F on the controller means Fault Found.
There are several causes of this issue:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
3. The AC outlet is not functional.
To fix this problem, do the following to reset your heating pad:
- Check if there is no physical damage on its cord, controller, or pad.
- Turn the heating pad control to the Off position and unplug the power cord from the electrical connection. Let it rest for 2 minutes.
- Check the product plug connection that directly plugs into the product. Make sure the connection is secure and complete.
- Hold the power button down and re-insert the power cord back into a wall outlet at the same time.
Your Sunbeam® Premium Heating Pad has a 5-year limited warranty. If this doesn't resolve your issue, please contact us directly so we can determine the best resolution. Have a good day!
https://www.sunbeam.com/support/contact-us
There are several causes of this issue:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
3. The AC outlet is not functional.
To fix this problem, do the following to reset your heating pad:
- Check if there is no physical damage on its cord, controller, or pad.
- Turn the heating pad control to the Off position and unplug the power cord from the electrical connection. Let it rest for 2 minutes.
- Check the product plug connection that directly plugs into the product. Make sure the connection is secure and complete.
- Hold the power button down and re-insert the power cord back into a wall outlet at the same time.
Your Sunbeam® Premium Heating Pad has a 5-year limited warranty. If this doesn't resolve your issue, please contact us directly so we can determine the best resolution. Have a good day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
5
Lasts long and better than others
on December 9, 2022
Posted by: Heatingpadaddiction
from Tucson, Az
Gender:Female
I had my first one for 4 years i used it for hours every day. After it stopped working, i got a different brand and it only lasted 6 months, now i have my 2nd sunbeam heating pad and i can say they get more hot and last longer.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
3
Works good till it doesn’t work.
on December 20, 2022
Posted by: Sunni 565
from FL
Gender:Female
This is a good heating pad but when it quits it’s done.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, December 23, 2022
Thank you for reaching out to Sunbeam®. We appreciate you bringing this to our attention and we are sorry to hear that your heating pad quits working. That is not the experience we want you to have. No worries, we are here to help.
There are several causes of this issue:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
3. The AC outlet is not functional.
To fix this problem, do the following to reset your heating pad:
- Check if there is no physical damage on its cord, controller, or pad.
- Turn the heating pad control to the "Off" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes.
- Check the product plug connection that directly plugs into the product. Make sure the connection is secure and complete.
- Hold the power button down and re-insert the power cord back into a wall outlet at the same time.
Your Sunbeam® Standard Size Heating Pad has a 5-year limited warranty. If this doesn't resolve your issue, please contact us directly so we can determine the best resolution. Have a good day!
There are several causes of this issue:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
3. The AC outlet is not functional.
To fix this problem, do the following to reset your heating pad:
- Check if there is no physical damage on its cord, controller, or pad.
- Turn the heating pad control to the "Off" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes.
- Check the product plug connection that directly plugs into the product. Make sure the connection is secure and complete.
- Hold the power button down and re-insert the power cord back into a wall outlet at the same time.
Your Sunbeam® Standard Size Heating Pad has a 5-year limited warranty. If this doesn't resolve your issue, please contact us directly so we can determine the best resolution. Have a good day!
Written by a customer while visiting Sun Beam
Customer Rating
3
Great but wish it a little more longer lasting
on March 28, 2023
Posted by: Cadia
from Md
Gender:Female
I love this heating pad and all the features. I just wished I could get more than 2 or 3 years out of them before they break on me. Atleast Sunbeam has a wonderful Warranty though that's 5 years and most of the time even if it's off by a little more than 5 Sunbeam will still do their best to help u out if urs is broken. It's very big and soft,heats fast and auto shuts off so I don't have to worry about it being left on. I've had 5 of these in the last 10 years and I've had to have all of them replaced. They end up flashing F on me and then won't reset. So although I've had to have this replaced quite a bit I would still recommend this heating pad. I use my heating pad every day almost 18 hours a day ( I have arthritis and a degenerative condition) so I figure it's not all Sunbeams fault because I do use it Alot more than the normal person. I do wish they lasted a bit more longer because it is a hassle , I'm not quite sure why they always flash F on me eventually but thank you Sunbeam for the Warranty on it but maybe u guys should make them a little more durable so I don't hv to bug u every couple years. I do wish I would have used the warranty on my shoulder heating pad because that one stayed on my neck much better but I forgot about it but the shoulder one they make is nice too. Maybe I could get an upgraded model next time that lasts longer Sunbeam?? Anyway good heating pad all the way around just watch n remember ur warranty.
Response from Sun BeamBy Sunbeam, March 28, 2023
Thank you for reaching out to Sunbeam®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience with our Sunbeam® Premium Heating Pad. We're sorry if our product didn't last more than 2 or 3 years. We will make sure that our design and production teams are made aware of your feedback. It's important to us, and it helps us to continuously improve our products and services.
If you have any questions regarding the warranty or would like to obtain warranty service, please contact us so we can determine the best resolution. Have a great day!
If you have any questions regarding the warranty or would like to obtain warranty service, please contact us so we can determine the best resolution. Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
5
I like the constant on feature.
on March 30, 2023
Posted by: Marty mayhem
from Kansas City Missouri
Gender:Male
I have one that I have had for over 5 years, and it's still going strong. I know it will fail someday, so I'm going to buy another one so I won't be without it.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
Perfect for back pain!
on April 6, 2023
Posted by: Pita Pie
I have had two heating pads like this for over three years, and I love them. My bed is upstairs, and couch downstairs. I have back pain, and both are used on the stay on button! I was still have my second one if one of my rescue dogs hand started to chew on the cord.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
on August 20, 2023
Posted by: Perrya
Just bought it. It’s been working great! I love how fast it heats up.
Written by a customer while visiting Sun Beam