Customer reviews from Sun Beam
Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Average customer rating
4
(641 Reviews)
Rating breakdown 641 reviews
5 Stars
415
4 Stars
60
3 Stars
29
2 Stars
29
1 Star
108
79%of customers recommend this product.
(
456 out of
580)
Customer Reviews for Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Customer Rating
5
Great For Pain Relief!
on August 24, 2021
Posted by: MayanMan
from Milwaukee, WI
Gender:Male
[This review was collected as part of a promotion.] Sunbeam made a fantastic heating pad for people like me who suffer from back aches. I've worked in manufacturing for over 25 years and my back has paid a price for it over time. This 12 x 24 inch flexible, plush fabric heating pad has done wonders for my aches and pains.
The king size pad is very soft and is a pretty shade of blue. You plug it into the wall, turn it on, and it starts working in 30 seconds. There are six heat settings to choose from and the heat covers every bit of the pad. You have the option of spraying water on the pad to give off moist heat as well. Likewise, the pad is machine washable.
Sunbeam touts the pad as increasing blood flow to accelerate tissue healing. I agree that this heating pad reduces my back pain and makes me feel so much better throughout my day. It is so easy to use. Anyone young to old can manage the control. I highly recommend this Sunbeam heating pad.
The king size pad is very soft and is a pretty shade of blue. You plug it into the wall, turn it on, and it starts working in 30 seconds. There are six heat settings to choose from and the heat covers every bit of the pad. You have the option of spraying water on the pad to give off moist heat as well. Likewise, the pad is machine washable.
Sunbeam touts the pad as increasing blood flow to accelerate tissue healing. I agree that this heating pad reduces my back pain and makes me feel so much better throughout my day. It is so easy to use. Anyone young to old can manage the control. I highly recommend this Sunbeam heating pad.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
Feels so good!
on September 7, 2021
Posted by: prayingranny6
from South Point, Ohio
Gender:Female
[This review was collected as part of a promotion.] This wonderful large heating pad feels so good on my lower back. I love the fact that it is digital and easy to read. There are also 6 settings that can be adjustdto your liking. Overall it's a very nice heating pad.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
Just the right size!
on September 15, 2021
Posted by: Gail1973
from Las Vegas, NV
Gender:Female
[This review was collected as part of a promotion.] This is the BEST heating pad. It has enough surface area to really work well when I need it. It's easy to use and the cover is nice and soft. Bigger is better when it comes to heating pads! You need this in your first aid/medical supplies.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
2
Doesnt last
on September 25, 2021
Posted by: Peytonk
Gender:Female
Barely had this product for 6 months and it has stopped working. I’ve tried resetting the heating pad but, no luck.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam®, Consumer Care Department, September 29, 2021
Thank you for reaching out to Sunbeam®. We are sorry to hear that your heating pad has stopped working. This is certainly not the experience we want you to have. Take note that our heating pads have a 5-year limited warranty and we would love to provide you with proper troubleshooting steps for possible fix. For us to do that, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting Sun Beam
Customer Rating
5
Best heating pad
on November 10, 2021
Posted by: Msglo49
Gender:Female
[This review was collected as part of a promotion.] I bought the Sunbeam XpressHeat Heating Pad XL and boy do I love the effects of it. I'm an old lady with a bad back and legs and the Sunbeam XpressHeat Heating Pad XL and reach all the location without me having to move around.
Written by a customer while visiting Sun Beam
Customer Rating
4
Starts of being the best, then
on November 11, 2021
Posted by: Gettnwizer
from Chicago area
Gender:Male
Have had a unit for a few months, heats up fast and the size is fantastic. After a while the heat does not stay constant. I have to turn off and restart to maintain the desired temp.
No, I would not recommend this to a friend.
Written by a customer while visiting Sun Beam
Customer Rating
3
Another one bites the dust
on March 28, 2022
Posted by: Apple of His eye
from Illinois
Gender:Female
I bought Sunbeams heating pad with hopes it would last 5 years or more but it barely made it over 1.5 just like all heating pads the get frequent use
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, March 28, 2022
Thank you for contacting Sunbeam®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Premium Heating Pad with XpressHeat. This is not the experience that we want you to have. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. Please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. Take note that our products have 5 years limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!
Written by a customer while visiting Sun Beam
Customer Rating
3
Works great
on April 22, 2022
Posted by: BobSueD
from Palm beach county Fl.
Gender:Male
This product worked as advertised for a month. Now the pad doesn’t heat up when I attach it to an outlet. After N hour or two the solid green light comes in but the pad doesn’t heat up. Very disappointed asince I have a strained muscle in my hip and it worked fine at first.
Response from Sun BeamBy Sunbeam, April 25, 2022
Thank you for contacting the Sunbeam® brand. We appreciate your time reaching out and giving us your honest feedback and experience about our Sunbeam Premium Heating Pad with XpressHeat. We are sorry to hear that the heating pad is not heating. This is not the experience we want you to have. No worries, we are here to help.
If your heating pad is not heating, please try the troubleshooting steps below:
1. Turn the heated pad control to the "Off" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes.
2. Check if there is no physical damage on its cord.
3. Check the product plug connection that directly plugs into the product. Make sure the connection is secure and complete.
4. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the pad's performance.
5. Hold the power button down and re-insert the power cord back into a wall outlet at the same time.
If these measures won't work and the problem still persists, take note that our heating pads have a 5 year limited warranty, if you have any questions about the warranty or want to get warranty service, please contact us directly so we can determine the best resolution. Have a great day!
If your heating pad is not heating, please try the troubleshooting steps below:
1. Turn the heated pad control to the "Off" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes.
2. Check if there is no physical damage on its cord.
3. Check the product plug connection that directly plugs into the product. Make sure the connection is secure and complete.
4. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the pad's performance.
5. Hold the power button down and re-insert the power cord back into a wall outlet at the same time.
If these measures won't work and the problem still persists, take note that our heating pads have a 5 year limited warranty, if you have any questions about the warranty or want to get warranty service, please contact us directly so we can determine the best resolution. Have a great day!
Written by a customer while visiting Sun Beam