Customer reviews from Sun Beam
Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Average customer rating
4
(641 Reviews)
Rating breakdown 641 reviews
5 Stars
415
4 Stars
60
3 Stars
29
2 Stars
29
1 Star
108
79%of customers recommend this product.
(
456 out of
580)
Customer Reviews for Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Customer Rating
2
Very nice but SHORT life span
on May 16, 2014
Posted by: MarkA
from Beverly, MA, United States
Gender:Male
Great pad but they don't last long. Have to keep it very flat or wires break. I'm on my third one. This will be my last. Too bad it's nice while it works !!!!
No, I would not recommend this to a friend.
Written by a customer while visiting Sun Beam
Customer Rating
1
Doesn't last long
on June 2, 2014
Posted by: DissatisfiedCustomer
from Reno, NV, United States
Gender:Male
Liked everything about this product...except the life span. Been using it regularly for an entire 12 or 13 days and it has quit on me. There were no complaints until it suddenly started flashing "F" on the display screen, and now nothing happens. What's worse, neither the manual nor the website make any indication that they have ever heard of such a Failure or malfunction with this product line. I can live with the fact that heating pads don't last forever, but would appreciate some level of acknowledgement from the manufacturer that these "could" burn out before you would expect them to.
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care, December 8, 2020
This is not something that we hear very often. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one. Please call us at 1-800-435-1250. For your convenience, our product specialist is available Mondays - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
5
XpressHeat heating pad, King size
on June 27, 2014
Posted by: Margie
from North Ridgeville, OH, United States
Gender:Female
I'm very happy with this product. To be able to find a heating pad that has the ability to produce heat continuously is very important to individuals that need some mild heat to affected areas in order to sleep uninterrupted by pain. It also is helpful to have the 2 hour cutoff for safety reasons when higher settings desired
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
Greatest heating pad- Ever
on September 14, 2014
Posted by: Nickname
from Maryland, United States
Gender:Male
This heating pad is excellent and the best thing ever made. I was skeptical about it heating up so fast ..but it does. It is the right size for any place on your body, very flexible and soft. My only problem is that I am sorry I didn't order it years ago, but it probably wasn't out then.
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , December 8, 2020
Awesome! We are glad to hear a nice feedback from one of our valued consumers like you! We make sure that we provide quality products that has great value, stylish and will suit your needs. Thanks for choosing Sunbeam!
Written by a customer while visiting Sun Beam
Customer Rating
1
Disapointed
on October 25, 2014
Posted by: ao5050
Gender:Male
This was a great heating pad when it worked but it's lifespan is very short. Bought one and lasted about a year then I got the infamous flashing "F" so I called Sunbeam customer service and they were great, went ahead and sent me another one free of charge. But this one has lasted about 8-9 months and the flashing "F" is back on. No matter what I do to try to reset this pad I keep getting the same message. Will throw this away and go elsewhere to get a different pad. By far this was the nicest one and heated the fastest but very short lifespan.
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care , December 8, 2020
This is not something that we hear very often. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one. Please call us at 1-800-435-1250. For your convenience, our product specialist is available Mondays - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
3
LOVE/HATE RELATIONSHIP
on December 22, 2014
Posted by: Dubll
from Pittsburgh, PA
Gender:Female
I bought this nearly 3 years ago. I love so much about it: extra large size, soft cover, 6 heat levels, auto shut off. At the 1 year mark the deadly F flashed and nothing fixed it. Called Sunbeam and they replaced it under the 5 year warranty. At the 1 year mark of the new one, it too died. I called and it was replaced. Here comes another year. I believe that my original 5 year warranty covers the 2 replacements. At this rate I may need 3 more replacements. I thought I was the only one to have this problem. Another improvement would be a plug into the pad with grippers on each side to hold it tightly on.
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care, April 24, 2020
That is definitely not the kind of experience that we want you to have. Our products were made with the highest quality materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit.
Written by a customer while visiting Sun Beam
Customer Rating
5
LOVE IT!!!
on September 7, 2014
Posted by: Bad back 67
from Muncie, IN, United States
Gender:Female
Best heating pad I have ever owned! Bought this over a year ago & have had NO problems with it at all!!! Highly recommend the king size XpressHeat!!!
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , December 8, 2020
Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
1
Big heating pad
on July 13, 2015
Posted by: wendy510
from Castro Valley, CA, United States
Gender:Female
I just recently purchased this heating pad and it's already flashing F. This has been an ongoing problem with these heating pads and I just keep purchasing them. I will no longer be doing that, I have spent so much money on these heating pads and they just keep going out. Nothing upsets me more than going to get into bed and all I see is the big flashing F fo failure so I will no longer be purchasing these anymore. Now I am out another almost $40.00 that's three heating pads in the last year. I'm done
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Care, July 13, 2015
Flashing F sure isn't going to help relieve the tension, and we would like to help. We encourage you to contact our customer care team at 1-800-435-1250 for assistance with your heating pad. We are available Monday-Friday 9am-6pm Eastern, and look forward to hearing from you.
Written by a customer while visiting Sun Beam