Customer reviews from Sun Beam
Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Average customer rating
4
(641 Reviews)
Rating breakdown 641 reviews
5 Stars
415
4 Stars
60
3 Stars
29
2 Stars
29
1 Star
108
79%of customers recommend this product.
(
456 out of
580)
Customer Reviews for Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Customer Rating
1
Does Not Last
on December 14, 2019
Posted by: kt1818
from Asheville NC
I bought this and absolutely loved it. However it did not last. For no apparent reason it just quit working. I got the F error code. Nothing I did to reset it worked. I reached out to Sunbeam and they sent a replacement. The second one worked great at first. Now the F error code again. Unacceptable.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, December 18, 2019
We apologize for the inconvenience the heating pad has caused to you. Here at Sunbeam, we make our products with the highest quality materials and we expect them to last. Please allow us to turn this experience around and give us a call at our toll-free number 1-(800) 892-7684. For your convenience, our Consumer Care Department is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
5
Heats quickly
on June 25, 2021
Posted by: Laura12345
from Marshfield Missouri
Gender:Female
[This review was collected as part of a promotion.] I am absolutely in love with my Sunbeam XpressHeat Heating Pad. I have never had a heating pad that heats up so quickly. The cover is so velvety soft. And get this, it has 6 heat settings on the digital controller. I don't have to use a towel with this heating pad, the velvety soft cover works perfectly. I so recommend every family have one in their home.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
Best heating pad
on July 11, 2021
Posted by: Sharon5072
from Grant, AL
Gender:Female
[This review was collected as part of a promotion.] I love the size of the pad, the dark blue color, and the soft plush fabric. The pad is also washable. It's awesome compared to the plastic heating pads that were uncomfortable and got too hot.. This one is soft and heats fine. I would recommend trying this one because of the look, the feel and length it is very comfortable. I like the Auto Off feature. It was a life saver for me when I sprained my ankle. I could wrap this heating pad around it to get good blood flow to the area and just relax. It works wonders for any type of pain.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
Great brand product features
on June 24, 2023
Posted by: Bev77
from Missouri
Gender:Female
This is an excellent heating pad in regard to size of pad and the length of the cord (9ft), nothing worse than a short cord.
The quality, features and my overall experience always leads me to Sunbeam.
I've always found the best experiences comes to purchasing from name brand producers.
Thanks,
Bev M
The quality, features and my overall experience always leads me to Sunbeam.
I've always found the best experiences comes to purchasing from name brand producers.
Thanks,
Bev M
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
Horrible Product
on January 31, 2024
Posted by: YL720
I used this for about 6 months and it has never worked like it suppose to after that. Two minutes after turning it on it stops. The on/off button will start blinking with no heat.
Response from Sun BeamBy Sunbeam®, Brand Team, February 2, 2024
Thank you for reaching out to Sunbeam®. We are sorry to hear that your heating pad shuts off by itself after turning it on and start blinking. That is certainly not the experience we want you to have. No worries, we are here to help.
Control Blinking, No Heat or No power may be an indicator that the product is not receiving enough power from the source.
To fix this problem, please follow these troubleshooting steps in order:
1. Unplug the heating pad from the wall outlet for at least 30 seconds
2. Verify there is no physical damage to the cord, controller, or heating pad
3. Verify the connection between the heating pad and the controller is tight
4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use with an extension cord. Do not use with generators, power converters or inverters.
5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional.
6. Try plugging the heating pad into a different outlet to see if it works in a different outlet.
Your Sunbeam® King-Size Heating Pad with Compact Storage has a 5-year warranty. If the above resolution will not work please contact us directly to provide the best resolution. Have a great day!
Control Blinking, No Heat or No power may be an indicator that the product is not receiving enough power from the source.
To fix this problem, please follow these troubleshooting steps in order:
1. Unplug the heating pad from the wall outlet for at least 30 seconds
2. Verify there is no physical damage to the cord, controller, or heating pad
3. Verify the connection between the heating pad and the controller is tight
4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use with an extension cord. Do not use with generators, power converters or inverters.
5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional.
6. Try plugging the heating pad into a different outlet to see if it works in a different outlet.
Your Sunbeam® King-Size Heating Pad with Compact Storage has a 5-year warranty. If the above resolution will not work please contact us directly to provide the best resolution. Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
1
Poor electrical connection!!???
on April 30, 2024
Posted by: Wgreene
from NC
Gender:Female
I’ve had problems since my first use! The connection at the pad itself is loose and even duct tape to help secure it doesn’t get! I bought 6-9 months ago and will never buy Sunbeam brand again. I paid premium price for a defective product. And when E for error comes onto the settings YOU MUST GET UP AND UNPLUG IT TO RESET IT!!??!! When you’re in pain that’s the last thing you want to do! Frustrated and still hurting.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam Care, May 1, 2024
Hello. We are truly sorry to hear about the issues you have encountered with your King Size Integrated Heating Pad. We apologize for any inconvenience this has caused. Your feedback regarding the error message requiring manual resetting is duly noted, and we understand the frustration it can cause, especially when dealing with discomfort. We value your feedback and will share it with our product development team for further review and improvement. Please reach out to us directly via our Sunbeam "Contact Us" https://www.sunbeam.com/support/contact-us and we will be happy to assist you with a resolution or potential replacement. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you for bringing this to our attention. We appreciate your understanding and patience.
Sunbeam Consumer Care
Thank you for bringing this to our attention. We appreciate your understanding and patience.
Sunbeam Consumer Care
Written by a customer while visiting Sun Beam
Customer Rating
2
voltage sags?
on January 1, 2025
Posted by: FlashingF
I read here that flashing F may be due to using an extension cord. How often is a wall plug within 6 feet of your injured leg or back?
Response from Sun BeamBy Sunbeam® Consumer Care, March 6, 2025
Hello. Thank you for reaching out to us.
We understand your frustration and appreciate your feedback. While using an extension cord can sometimes cause issues, we recognize that a 6-foot cord may not always be convenient. Your input is valuable, and we will share this concern with our product development team.
If you're experiencing a flashing "F" error, please try plugging the Premium Heating Pad with XpressHeat® directly into a wall outlet and resetting it by unplugging it for a few minutes. If the issue persists, please reach out to us directly to assist you further.
If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care
We understand your frustration and appreciate your feedback. While using an extension cord can sometimes cause issues, we recognize that a 6-foot cord may not always be convenient. Your input is valuable, and we will share this concern with our product development team.
If you're experiencing a flashing "F" error, please try plugging the Premium Heating Pad with XpressHeat® directly into a wall outlet and resetting it by unplugging it for a few minutes. If the issue persists, please reach out to us directly to assist you further.
If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care
Written by a customer while visiting Sun Beam
Customer Rating
1
Receive code "F" in display
on January 3, 2025
Posted by: CanineCountry
After a few months I get a code "F" in the window and I cannot reset it. It seems like that is it and these are too expensive for this kind of quality
Response from Sun BeamBy Sunbeam Consumer Care, March 6, 2025
Hello.
Thank you for reaching out and sharing your feedback on our product. We're truly sorry to hear that your Premium Heating Pad with XpressHeat is not working as well as expected due to the error. Your feedback is valuable to us and it will be forwarded to the appropriate department for further review.
For assistance, we encourage you to reach out to us directly using the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care
Thank you for reaching out and sharing your feedback on our product. We're truly sorry to hear that your Premium Heating Pad with XpressHeat is not working as well as expected due to the error. Your feedback is valuable to us and it will be forwarded to the appropriate department for further review.
For assistance, we encourage you to reach out to us directly using the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care
Written by a customer while visiting Sun Beam