Customer reviews from Sun Beam
Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Average customer rating
4
(641 Reviews)
Rating breakdown 641 reviews
5 Stars
415
4 Stars
60
3 Stars
29
2 Stars
29
1 Star
108
79%of customers recommend this product.
(
456 out of
580)
Customer Reviews for Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Customer Rating
1
Not satisfied
on October 15, 2020
Posted by: TBC89
from San Luis obispo
Gender:Female
Was working great at first until it started blinking "F" I've only had it for a few months and its already stopped working.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care Department, October 22, 2020
Oh no! That is definitely not the kind of experience that we want you to have. Our Sunbeam Heating Pads were made with the highest quality and complete materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Please give us a call at 1-(800) 892-7684 Monday to Friday 9 AM to 5 PM EST or email us at sunbeamconsumercare@newellco.com and we will help you about to get a replacement heating pad.
Written by a customer while visiting Sun Beam
Customer Rating
2
Was great till it stopped
on February 22, 2021
Posted by: Wrevis
Gender:Male
Was great till it stoppedLike I said the F come on I tried a different plug-in I tried a different pad because I bought two of them and so I use the other pad and the F seal comes out so it’s got to be in the controls
Response from Sun BeamBy Consumer Care , February 23, 2021
We are sorry to hear that your Sunbeam Premium Heating Pad with XpressHeat is still flashing F and the reset didn't work. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by sending us an email at sunbeamconsumercare@newellco.com or call us at 1-800-435-1250. For your convenience our Consumer Care team is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
2
Perfect size
on March 9, 2021
Posted by: Evvy
from Derby, CT
Gender:Female
My sister bought me 2 of these in the past 6 months. Both are flashing "F" and after reading the reviews I can see this is the end of life cycle. I would not recommend this product to a friend without disclosing that I believe they are designed to be replaced often. She bought me a different one after the second one failed but it is not as therapeutic so I am going to look for another one of these I guess. I thought I did something to the first one when it failed but the second one just decided to give me the "F" when I turned it on this morning. I am very disappointed but have not found a suitable replacement brand.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, March 9, 2021
Our response: We sincerely apologize if you're having difficulties with your Sunbeam® Heating Pad with XpressHeat. There are several causes to a flashing F:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Hope this helps.
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Hope this helps.
Written by a customer while visiting Sun Beam
Customer Rating
3
Worked great until it didn’t!
on April 3, 2021
Posted by: Rainbowmama
from California
Gender:Female
Had the heating pad about 2 years and use it frequently for pain. Suddenly it only flashes F and does not heat. Loved the multiple heat settings and it got really hot which was great for more intense pain. Wish it still worked!
Response from Sun BeamBy Consumer Care , April 5, 2021
We are sorry to hear that your Sunbeam Premium Heating Pad with XpressHeat starts flashing F. We recommend you to reset it by unplugging and plugging it back in. Make sure to check the cord if it's tightly connected and plug it into a wall outlet. If it doesn't help, kindly give us a call at 1-800-892-7684 so we can further assist you. For your convenience, our product specialist is available Mondays - Fridays from 9:00 AM to 5:00 PM, EST.
Written by a customer while visiting Sun Beam
Customer Rating
5
Good heating pad
on June 24, 2021
Posted by: Sglo1996
from Hartly,De
Gender:Female
[This review was collected as part of a promotion.] I like that it has different levels of heat. The buttons are easy to push. I like that it has a option of auto turn off or stay on. I like that it shows you the level of heat. It is a nice blue color.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
Sunbeam heating pad
on June 24, 2021
Posted by: Tootall58
from North Carolina
Gender:Female
[This review was collected as part of a promotion.] I came home from work with a very sore back today. So I walked in the door and pulled out my Sunbeam Heating Pad with Xpress heat, the King size one. Plugged it in and turned it on. Within a very short time my back eased up. I am so grateful for this product. I love that it has six heating settings with optional 2 hour Auto - Off. It's so flexible and contours to my back with plush Fabric. Thank you for such a great product Sunbeam
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
Great heating pad
on June 24, 2021
Posted by: LisaARomine
from Greenville, IL
Gender:Female
[This review was collected as part of a promotion.] The Sunbeam XpressHeat Heating Pad XL heats up faster than any heating pad I've ever used. The controller is very nice with 6 different settings to choose from. The cover that comes on it is very soft. The size of the pad itself is big and allows for a nice amount of coverage. I use this on my back. I am very pleased with this product.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
The best heating pad
on June 24, 2021
Posted by: Shelzie49203
from Jackson Michigan
Gender:Female
[This review was collected as part of a promotion.] Very easy to use and very durable made. It warms up very well and is useful for various things, including before or after exercise, to avoid injuries to the muscles. Also to warm your feet or body if it gets cold. I loved it!
I would recommend this to a friend!
Written by a customer while visiting Sun Beam