Customer reviews from Sun Beam
Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Average customer rating
4
(641 Reviews)
Rating breakdown 641 reviews
5 Stars
415
4 Stars
60
3 Stars
29
2 Stars
29
1 Star
108
79%of customers recommend this product.
(
456 out of
580)
Customer Reviews for Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Customer Rating
1
Second purchase and ‘F’ is flashing again!
on May 18, 2020
Posted by: Jamie83
from Austin, Texas
Gender:Female
I suffer chronic pain and sometimes rely on a heating to stop muscle spasms or get to sleep. I had to go and purchase another one because my first one started flashing ‘f’ and I couldn’t fix it no matter what I tried. Now this second one is doing the same thing and I have only had it for 3 months! I have tried everything from plugging it into a dedicated breaker to to only running it on low to disconnecting and reconnecting to trying all the tips in the FAQs as far as holding down the power button to reset it and just keep getting the same thing! At this point I think I am just done with sunbeam! I don’t know what else to do especially since this is t my first time and it seems like a recurring issue throughout these reviews!
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam Brands, Consumer Care Department, June 8, 2020
That is definitely not the kind of experience that we want you to have. Our heating pads were made with the highest quality materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Please call our Consumer Care Department at 1-(800)-892-7684 or connect with us via Live Chat. For your convenience, we are available Monday-Friday 9:00 AM-6:00 PM, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
2
One lasted a while the others I ordered died early
on June 7, 2020
Posted by: Jj222222
from Maryland
I bought one of these back in 2014 and was happy with it. For that reason I went ahead and bought another. The one I bought more recently died within a couple of months. I sent that one back to get another and had the same thing happen... they both just shut off one day and refused to turn back on. Now the first one has the f code of death and I am really just disappointed in the product as a whole. It is a nice heating pad but they just don’t make them as reliable as they used to. For that reason alone, I will NOT be buying another one. I had more faith in sunbeam as a company, but I guess it was misplaced.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care Department, June 8, 2020
Thank you for taking the time to share your review. We are extremely sorry to hear about this and even more sorry to disappoint you. Please allow us to make it up to you. Give us a call at 1-(800) 892-7684. For your convenience, we are available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
1
Doesn't last
on June 28, 2020
Posted by: Lyn1
from Ma
Gender:Female
I have had to repeatedly buy another heating pad every 3-4 months after daily use
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, July 21, 2020
Thank you for bringing this to our attention. Our products are designed to last for years and we would nothing more than to turn this experience around for you. Please give us a call at 1-(800) 892-7684. For your convenience, our Consumer Care Team is available Mon-Fri 9am-5pm, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
5
Best heating pad ever!!
on August 22, 2020
Posted by: cityangel18
from Englewood, CO
Gender:Female
I love this heating pad!! I mostly bought it for the "stay on" function because I don't like the automatic 2 hour shut-off that most heating pads have. This one has the option for both, you can do the 2 hour auto off, or the stay on. I also bought it for the non-removable cover because my previous heating pad had the removable cover that was only closed with a small button and the cover would fall down on the sides and expose the super hot pad, which I didn't like, so this one is perfect! It's completely enclosed in fabric, so you'll never have that problem! I also love that it's super soft and that you can wash it!! And it gets nice and hot with it's 6 heating levels. I've been using mine for 3 years now and I'm buying 2 more as back-ups just in case they stop making them! I love it!!
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , December 22, 2020
Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
1
Never Worked
on August 31, 2020
Posted by: Poorquality
from md
Gender:Female
I recently purchased the heating pad and like many of the other comments, the light started flashing within 2 minutes of it being on. (This happened on day one of using it.) I did all of the trouble shooting recommendations and still it failed to work. This product has been an absolute disappointment.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care Department, October 15, 2020
Oh no! That is definitely not the kind of experience that we want you to have. Our heating pad were made with the highest quality and complete materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Please give us a call at 1-(800) 892-7684 Monday to Friday 9 AM to 5 PM EST or email us at sunbeamconsumercare@newellco.com and we will help you about your heating pad.
Written by a customer while visiting Sun Beam
Customer Rating
5
Great Features
on September 11, 2020
Posted by: Cora79
from Churubusco IN
Gender:Female
I recently received my replacement after sending back a heating pad that stopped heating up. Filing a claim was easy and, the replacement is alot better then the one i sent back. Very Happy Customer
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , December 18, 2020
We are happy to hear that your Sunbeam® King Size XpressHeat™ Heating Pad was replaced with a better one. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
1
Doesn't Work
on September 14, 2020
Posted by: Cinda123
from Idaho
Gender:Female
Im so UPSET. I'm in soo much pain right now. From a miscarriage. I am a big cheapo I hate buying unnecessary things. Today I thought I'd splurge amd get myself a heating a pad. Unfortunately I picked out the sunbeam one. I REALLY WISH I WOULD HAVE GRABBED A DIFFERENT ONE. I brought it home. It heated up pretty good, maybe for 5 minutes? Idk. It wasn't long. It just stopped working. It will turn on for a quick second, then shut right off. Ive tried unplugging it, holding the power button, its just defective.. Im in so much pain, that I domt have enough energy to go buy a new one...It hurts to get out of bed..It hurts to roll over in my bed. I also threw the box and receipt away. Thinking I would not be returning it, because this is an investment for myself... And who thinks a brand new, descent brand would sell something that doesn't work??? If your in pain, and reading this review. Be cautious about buying this! It's not worth the hassle of going through this.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care Department, October 16, 2020
Oh no! That is definitely not the kind of experience that we want you to have. Our heating pads were made with the highest quality and complete materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Please give us a call at 1-(800) 892-7684 Monday to Friday 9 AM to 5 PM EST or email us at sunbeamconsumercare@newellco.com and we will help you about your heating pad.
Written by a customer while visiting Sun Beam
Customer Rating
1
Stopped working and not safe
on September 27, 2020
Posted by: Ma24
from NY
Gender:Female
This stopped working after a few months (used a couple times a month). However, even when it was not in, the controller was hot to the touch. We’re just thankful it didn’t cause a fire.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care Department, October 22, 2020
Oh no! That is definitely not the kind of experience that we want you to have. Our Sunbeam heating pads made with the highest quality and complete materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Please give us a call at 1-(800) 892-7684 Monday to Friday 9 AM to 5 PM EST or email us at sunbeamconsumercare@newellco.com and we will help you about your heating pad.
Written by a customer while visiting Sun Beam