Customer reviews from Sun Beam
Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Average customer rating
4
(641 Reviews)
Rating breakdown 641 reviews
5 Stars
415
4 Stars
60
3 Stars
29
2 Stars
29
1 Star
108
79%of customers recommend this product.
(
456 out of
580)
Customer Reviews for Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Customer Rating
1
Heating Pad? More like cool pad!
on October 12, 2019
Posted by: wendy01
from Missouri
Bought one yesterday. It heated for 5 minutes then went cold. Tried three different outlets, thinking it might have been outlet issue. Wouldn't heat. Took it back today and got another one. It got hot, then went lukewarm. Never got hot again. Read reviews and see lots of people saying same thing. As I type, hubby is on his way to buy another heating pad...but not a Sunbeam!
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, October 14, 2019
We apologize for the inconvenience the heating pad has caused to you. Here at Sunbeam, we make our products with the highest quality materials and we expect them to last. Please allow us to turn this experience around and give us a call at our toll-free number 1-(800) 892-7684. For your convenience, our Consumer Care Department is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
I love these large heating pads because they heat up quickly and stay on! I give them for gifts every Christmas.. Because who doesn't need warmth at some point!?
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , January 5, 2021
Thank you for leaving such a nice review. We are glad that you love our Sunbeam® King Size XpressHeat™ Heating Pad. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
1
They changed their technology
on October 26, 2019
Posted by: devinag77
from Apollo, PA
Gender:Female
I bought the king size one last year it worked great still is. I bought another one for my office in March 2019 and it is now flashing F. It is not the connection as I have tried several times of unplugging and replugging it back in. I bought a new one used that cord on the old one and I still get the F. The new heating pad however is the same insert as the cheap ones. You know the plastic ones that crunch and heat unevenly burning you. I loved the product until they change the insert. Its no different than the cheap ones. Buy the cheaper ones!!! You save money and get the exact same thing. They are going to rely on older reviews before changing their technology.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, November 1, 2019
Thank you for taking the time to submit a review. That is not the experience that we want you to have. We have high expectations for our products here at Sunbeam and would like to hear more about your experience with your heating pad. Please give our Consumer Care Department a call at 1-(800) 892-7684and we will have this addressed. For your convenience, we are available Monday-Friday, 9am-6pm EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
3
Stops heating after 5 minutes
on October 27, 2019
Posted by: Greinsch
from EDMOND, ok
Very nice heating pad. Perfect size. It stops heating after about 5 minutes
And has to be turned off and back on. What is the problem?
And has to be turned off and back on. What is the problem?
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam, Consumer Care, November 1, 2019
Oh no! We are sorry to hear the heating pad is not working properly. Please do not let this experience put a smudge on the Sunbeam name, this is a very unusual scenario. Give us a call at our toll-free number 1-(800) 892-7684 and we will have this taken care of. Our specialists are available Monday-Friday 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
5
GREAT heating pad!
on November 2, 2019
Posted by: patl
from boston,ma
Gender:Female
I too got the F...I unplugged and replugged and all is great...I thought it was because I plugged into the wall and then the heating pad. Great heat.
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam, Consumer Care, April 15, 2020
Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam
Customer Rating
4
Very good product but doesnt last long
on February 15, 2020
Posted by: C Burns
from Troy, New York
Gender:Female
I am now on my third Sunbeam express heat heating pad in four years. I love the size of the pad and how quickly and long it gears for. I use it frequently for my arthritic back and neck however not happy with the lack of duration in the product lasting .
I would recommend this to a friend!
Response from Sun BeamBy consumer care, Sunbeam, April 7, 2020
A defective heating pad is no good at all! Here at Sunbeam®, we strive to make trusted household appliances that exceed expectations.
We would love to turn this experience around for you. We urge you to give us a call at 1-800-892-7684. We're here for you Monday-Friday from 9am-6pm EST. Our product specialists will be more than happy to help you.
Written by a customer while visiting Sun Beam
Customer Rating
3
F....F....F...F...F
on February 18, 2020
Posted by: SusanK
from TF Idaho
Gender:Female
They usually last me about a year - 2. I use mine every night and not so much during winter. The F can also mean the wiring inside the pad or the controller itself. You twist and turn at night and that can crumple everything. Every time mine have failed it is not the outlet or plug on the pad. It is something else and I still get the F.
Response from Sun BeamBy Sunbeam® , Consumer Care, March 17, 2020
Thank you for taking the time to submit a review. We are truly sorry that the heating pad that you received did not function as promised. We would love nothing more than to correct this issue. Please give us a call at 1-(800) 892-7684 to speak with one of our Consumer Care Specialists. We're here for you 9AM - 6PM, EST, Monday through Friday. Our product specialists will be more than happy to help you.
Written by a customer while visiting Sun Beam
Customer Rating
4
Worked great until it didn’t.
on March 11, 2020
Posted by: MamaMama
from Tennessee
I have LOVED this heating pad. I’ve actually had mine for about 3 years. I’ve used it a lot over the last 6 months and out of the blue last night the infamous “F” started flashing. I unplugged it from the wall, detached the cord from the pad and reattached, plugged back in etc. I did this NUMEROUS times. The old heating pad has seen its last day. I was fortunate to have mine work for a long time. If I only had it for a few days or months I’d be frustrated too. I hate that mine is done, but I’d rather a flashing “F” than it go up in flames or something worse. I’ll trust it’s protecting me from something worse and go get another one when I get my next paycheck. I WILL complete the warranty stuff next time though. Wish I’d done that last time.
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , December 29, 2020
We are glad to hear that you have loved our Sunbeam® King Size XpressHeat™ Heating Pad and we are sorry to hear that the reset did not work. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one. Please call us at 1-800-892-7684. For your convenience, our product specialist is available Mondays - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam