Customer reviews from Sun Beam
Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Average customer rating
4
(641 Reviews)
Rating breakdown 641 reviews
5 Stars
415
4 Stars
60
3 Stars
29
2 Stars
29
1 Star
108
79%of customers recommend this product.
(
456 out of
580)
Customer Reviews for Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Posted by: Satisfied1
Gender:Male
Verified Purchase:Yes
Just the perfect heating pad for those days when my back is hurting.
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care, January 5, 2021
Awesome! We are glad to hear a nice feedback from one of our valued consumers like you! We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam
Posted by: Hajh
Gender:Male
Verified Purchase:Yes
Excellent value, well designed product: works great and very reasonably priced
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care, January 5, 2021
Awesome! We are glad to hear a nice feedback from one of our valued consumers like you! We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam
Customer Rating
5
Sunbeam King size Express Heat heating pad.
on September 1, 2019
Posted by: Macey
Gender:Female
Verified Purchase:Yes
This is a great product for anyone having back problems or other pain related problems.
I use this every day after having 4 back surgeries and the relief is better than pain medications. It also has a 2 hour shutoff in case you fall asleep.
I use this every day after having 4 back surgeries and the relief is better than pain medications. It also has a 2 hour shutoff in case you fall asleep.
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , January 5, 2021
We are glad to hear that you use our Sunbeam® King Size XpressHeat™ Heating Pad everyday for your back. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam
Customer Rating
1
Potential fire hazard
on September 1, 2019
Posted by: GrannyAR
from Lyons , New York
Gender:Female
Today is September 1st and I am once again without a working heating pad ! I purchased one ,( same model ) in February of this year
It died in July , the control and cord heated up , the pad did not . I contacted Sunbeam and after jumping through some hoops ( on my part ) they agreed to send me a replacement - which took weeks to arrive .
When I removed the " new " pad from the box it seemed much more cheaply made . The whole texture was different . The outer cover was the same but the inside crinkled and felt like cheap vinyl / plastic .
I plugged it in and the pad wasn't anywhere near as warm as it should have been . However , I was desperate so I continued to use it . Yesterday I picked it up to turn it on and the control was VERY hot ,as was the cord ! Now the pad had been turned OFF ! The pad was cold . I unplugged it right away and was beyond grateful that I was home ( with a blown out lower back ) as it quite possibly could have started a fire .
All I can think about ( other than how angry I am ) is the possibility the someone out there could be seriously injured by this product !
It died in July , the control and cord heated up , the pad did not . I contacted Sunbeam and after jumping through some hoops ( on my part ) they agreed to send me a replacement - which took weeks to arrive .
When I removed the " new " pad from the box it seemed much more cheaply made . The whole texture was different . The outer cover was the same but the inside crinkled and felt like cheap vinyl / plastic .
I plugged it in and the pad wasn't anywhere near as warm as it should have been . However , I was desperate so I continued to use it . Yesterday I picked it up to turn it on and the control was VERY hot ,as was the cord ! Now the pad had been turned OFF ! The pad was cold . I unplugged it right away and was beyond grateful that I was home ( with a blown out lower back ) as it quite possibly could have started a fire .
All I can think about ( other than how angry I am ) is the possibility the someone out there could be seriously injured by this product !
No, I would not recommend this to a friend.
Written by a customer while visiting Sun Beam
Posted by: Hoops
Gender:Male
Verified Purchase:Yes
The King Size covers my back, do not have to move it around to get completely covered.
I only wish it could get a little hotter.
I only wish it could get a little hotter.
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , January 5, 2021
We appreciate your feedback and thank you for taking the time to write your review. We are constantly working to improve upon and upgrade the quality of our products, and take our consumers' feedback into consideration.
Written by a customer while visiting Sun Beam
Posted by: Madisyn
Verified Purchase:Yes
This heating pad is nice and soft and I like that you can turn the timer off so it stays on until you turn it off. BUT it doesn’t stay very hot for very long. Also, the connection where the cord plugs into the pad is not very strong. It comes unplugged from the pad any time I move during the night and then it turns itself off and starts flashing and it wakes me up! It’s upsetting because I have to get up from bed, go to the outlet and unplug it from the wall, plug the cord back into the pad, and then plug it back into the wall and restart it.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, October 1, 2019
Oh no! That is definitely not the kind of experience that we want you to have. We'd like to make this right for you. Please allow us to turn this experience around and give us a call at our toll-free number 1-(800) 892-7684. For your convenience, our Consumer Care Department is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
1
Rediculous
on September 14, 2019
Posted by: Kathy1
from Canal Winchester
Gender:Female
I just bought this heating pad yesterday. I took it out of the box and it’s flashing F. Didn’t even work once. As per all the other complaints I checked the cord connection, it’s tight as can be. VERY VERY disappointed in addition the fact that you don’t tell anybody what the F means in the manual is ridiculous. How can you continue to sell what obviously a defective product.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, October 1, 2019
Oh no! We are sorry to hear the heating pad is not working properly. Please do not let this experience put a smudge on the Sunbeam name, this is a very unusual scenario. Give us a call at our toll-free number 1-(800) 892-7684 and we will have this taken care of. Our specialists are available Monday-Friday 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
4
Great heating pad, plug could be better
on September 14, 2019
Posted by: Chantellalee
from SCV, CA
Gender:Female
The heating pad is a nice long length (24”), so it’s wonderful that it covers most of my back. It’s nice not to have to move it around. It is very soft to the touch. There are very easy to understand instructions on how to operate the controller. There’s not many choices but you have options on the level of heat and whether you want it to stay on continuously or automatically shut off in 2 hours. I noticed it only had 6 heat levels and I thought that might be a problem for me, but it isn’t. I usually use the highest setting and never feel that it is too hot or end up with red marks.
The only thing that I’m not thrilled with is the big plug that is in the actual heating pad. It’s a bit cumbersome. It’s there so you can disconnect and just wash the entire heating pat. Which is nice. Yet, at the same time just that part alone is quite bulky and if you happen to move and end up on it, you feel it immediately.
Other than the plug, great heating pad.
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care Department, March 4, 2021
Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting Sun Beam