Customer reviews from Sun Beam
Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Average customer rating
4
(641 Reviews)
Rating breakdown 641 reviews
5 Stars
415
4 Stars
60
3 Stars
29
2 Stars
29
1 Star
108
79%of customers recommend this product.
(
456 out of
580)
Customer Reviews for Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Customer Rating
2
Two stars because when it works it's great
on November 17, 2018
Posted by: FreedomJazz
from Colorado
Just bought this a few days ago, and have only used it a few times. Left it plugged in, but turned off, and went into the room to find the notorious flashing "F" even with the power button OFF. Tried the "fix" and it works, but so far, every time I use it, I get the "F" at least once when using it, or even when turning it OFF. Not sure how safe this can be when it comes ON flashing an error code when the power button is off? I see from reviews that this has been an issue for YEARS! What the heck? Can this not be fixed? Wish I had read reviews before purchasing. Was so excited about the features this one has. So sad that it isn't working properly. Would love to understand why this continues to be the same issue with this product? So far It will eventually work for me, but sure is not easy having to unplug, take it apart and then put it all back together every time I use it. And, how long will it last doing this.
No, I would not recommend this to a friend.
Written by a customer while visiting Sun Beam
Customer Rating
1
Overpriced Garbage
on December 1, 2018
Posted by: IMWizzy
from Pennsylvania
Gender:Male
Works great for a few months, then NOTHING. Don’t bother
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, April 3, 2019
Thanks for taking the time to share your review. Your feedback is of utmost importance and we would like to turn this experience around for you. Our Consumer Care Specialist will reach out to you via email. Kindly respond directly so that we can have your issue addressed.
Written by a customer while visiting Sun Beam
Posted by: Arthcie
from Shelton Ct.
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The Sunbeam heating pads outperform the other brands and they are of great value.
I sit on the ones I have and they perform for a long time.
Most of household appliances are thevSunbeam Brand.
My toaster, microwave, handheld mixer, my heated blankets and mattress pads are Made by Sunbeam.
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , January 22, 2021
Thank you for purchasing our Sunbeam® King Size XpressHeat™ Heating Pad. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam
Posted by: Tony326
from Detroit metro area
Gender:Male
Verified Purchase:Yes
I have used it now for a number of weeks. It is soft and flexible. Heats up quickly. Long cord is great - avoids need for an extension cord.
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , January 22, 2021
Awesome! We are glad to hear a nice feedback from one of our valued consumers like you! We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam
Posted by: Tjstom
from Chicago
Gender:Male
Verified Purchase:Yes
Doesn’t get that hot!!! Iam a man we like it hot not warm
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, September 3, 2019
Thank you for taking the time to share your review. We are extremely sorry to hear about this and even more sorry to disappoint you.
If the heating pad is not hot enough, we recommend a fold test.
Please see the steps below:
1. Reset first. Unplug the power cord from the electrical connection
2. Check bedding product plug connection that directly plugs into the bedding product. Make sure the connection is secure and complete
3. Re-insert power cord back into a wall outlet
4. Fold blanket
5. Connect control to blanket and plug into a live outlet
6. Turn control to “HI” and wait 5-7 minutes
7. Put your hand between the folds and you should feel warmth
***Remember, the automatic blanket is not a heating pad – it will not feel hot to the touch when laid out flat in a normal manner.
*** Warning: This folded position is an abnormal condition. Do not continue this test more than 7 minutes.
If the issue was not resolved, give us a call at 1-(800) 892-7684. For your convenience, we are available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
If the heating pad is not hot enough, we recommend a fold test.
Please see the steps below:
1. Reset first. Unplug the power cord from the electrical connection
2. Check bedding product plug connection that directly plugs into the bedding product. Make sure the connection is secure and complete
3. Re-insert power cord back into a wall outlet
4. Fold blanket
5. Connect control to blanket and plug into a live outlet
6. Turn control to “HI” and wait 5-7 minutes
7. Put your hand between the folds and you should feel warmth
***Remember, the automatic blanket is not a heating pad – it will not feel hot to the touch when laid out flat in a normal manner.
*** Warning: This folded position is an abnormal condition. Do not continue this test more than 7 minutes.
If the issue was not resolved, give us a call at 1-(800) 892-7684. For your convenience, we are available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
1
Keeps Shutting Off
on December 18, 2018
Posted by: Shirley C
from Essex, Md
Bought one yesterday. It sometimes will stay on & the other times it keeps shutting off even when it was only on for 20 min. Not worth the price. Will be returning the one I bought to the store today.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, August 8, 2019
Thank you for taking the time to share your review. We are extremely sorry to hear about this and even more sorry to disappoint you. Allow us to make it up to you. Our Consumer Care Specialist will reach out to you via email. Kindly respond directly so that we can have your issue addressed.
Written by a customer while visiting Sun Beam
Posted by: Mrena
Gender:Female
Verified Purchase:Yes
Buying second one for mom works fine ... very good for winter months
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , January 22, 2021
We thank you for purchasing our Sunbeam® King Size XpressHeat™ Heating Pad. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
5
great heat, good flexibility, convenient timer
on December 24, 2018
Posted by: CharGar
from N Ga
Gender:Male
Verified Purchase:Yes
This is my third one. they are great. One died with a contril issue, but it was promptly replaced under warranty. Best heating pad ever!!!
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , January 22, 2021
We thank you for purchasing our Sunbeam® King Size XpressHeat™ Heating Pad. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam