Customer reviews from Sun Beam
Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Average customer rating
4
(641 Reviews)
Rating breakdown 641 reviews
5 Stars
415
4 Stars
60
3 Stars
29
2 Stars
29
1 Star
108
79%of customers recommend this product.
(
456 out of
580)
Customer Reviews for Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Posted by: lpyrboy60
from La Mesa, CA, United States
Gender:Male
Verified Purchase:Yes
Controls needs to be further down the cord for easier use for people with disabilities. I can only use it when someone is with me. It is useless for me. I barely use mine. There is no way to attach to the chair. Mine is on the floor 98% of the time.
No, I would not recommend this to a friend.
Written by a customer while visiting Sun Beam
Customer Rating
1
I just want it to work.
on August 12, 2017
Posted by: sad_beam
from Bellport, NY, United States
Gender:Male
Before last week, my back had never been in pain. I tried hot compresses, and they worked, but didn't last. I'm a security guard, so I'm on my feet eight hours a day. I received this heating pad as a gift, and at first, it was amazing. My back felt great after using it! That was until I came home after this monumentally long day and plugged in the heating pad to see a capital "F" appear on the controls.
This had happened a few times before, and I knew I could unplug the unit from the wall, and the control from the pad itself, to fix it. (Yes, I know to connect the control to the pad before plugging it back into an outlet.) Nothing. I've tried a dozen times at least to get this pad to work, and nothing. I know it's going to be a busy day at work tomorrow, and I just wish this product would work.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care Department , June 8, 2020
Oh no! We are sorry to hear the heating pad is not working properly. Kindly try to reset it by unplugging and plugging it back into an outlet. If the "F" still flashes in your controller, we encourage you to call our consumer care team at 1-(800) 892-7684. For your convenience, we are available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Posted by: Luke5
from Okatie SC
Gender:Male
Verified Purchase:Yes
Soft and flexible for more comfort. Conforms to body!
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , April 15, 2021
We are glad to hear that you find our Sunbeam® King Size XpressHeat™ Heating Pad soft and flexible. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam
Customer Rating
1
Junk Total Failure
on August 27, 2017
Posted by: mj1951
from Huntsville, AL, United States
Gender:Male
Flashing F on display .. I want my money back ... Junk Does not work ...
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care Department , June 8, 2020
Oh no! We are sorry to hear the heating pad is not working properly. Kindly try to reset it by unplugging and plugging it back into an outlet. If the "F" still flashes in your controller, we encourage you to call our consumer care team at 1-(800) 892-7684. For your convenience, we are available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Posted by: LinderNY
from Hornell, NY, United States
Gender:Female
Verified Purchase:Yes
I have been using the extra large heating pad for over 10 years and would recommend it to anyone
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
Flashing F
on September 10, 2017
Posted by: V0560
from Houston, TX, United States
Gender:Female
More than a little disappointed in a product that didn't even last a year.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care Department , June 8, 2020
Oh no! We are sorry to hear the heating pad is not working properly. Kindly try to reset it by unplugging and plugging it back into an outlet. If the "F" still flashes in your controller, we encourage you to call our consumer care team at 1-(800) 892-7684. For your convenience, we are available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
1
Stopped working 1st day
on October 3, 2017
Posted by: Gr8insa
from San Antonio, TX, United States
Gender:Female
This is the 2nd heating pad I have bought within a month.The first one started flashing F the 2nd time I used it. With the high price and sunbeam name I thought I just got a lemon so I got another one today and it has done the same thing. I am very disappointed! I like the size of the pad and the speed it heats up but this is not acceptable.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care Department , June 8, 2020
Oh no! We are sorry to hear the heating pad is not working properly. Kindly try to reset it by unplugging and plugging it back into an outlet. If the "F" still flashes in your controller, we encourage you to call our consumer care team at 1-(800) 892-7684. For your convenience, we are available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Posted by: WayOutWes
from Leominster, MA, United States
Gender:Male
Verified Purchase:Yes
We have been using them on our sore spots (back, shoulders, butt, etc.) for several years now but unfortunately they keep konking out on us after a while... maybe because we sometimes sit on them. Anyway, purchasing them direct from Sunbeam is much cheaper then getting them from our local drug store chain. They do a real nice job and I highly recommend them.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam