Customer reviews from Sun Beam
Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Average customer rating
4
(641 Reviews)
Rating breakdown 641 reviews
5 Stars
415
4 Stars
60
3 Stars
29
2 Stars
29
1 Star
108
79%of customers recommend this product.
(
456 out of
580)
Customer Reviews for Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Customer Rating
1
Does not last
on August 12, 2018
Posted by: Powell1kj
from Clare, MI
Gender:Female
I loved this heating pad however, I had it less than a month and it started displaying a flashing F and quit working. My husband baught me a second one and it didn’t last as long as the first. Very disappointing.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, April 15, 2020
Thank you for bringing this to our attention. We're sorry to hear about this. Our product are made from high quality materials and we expect them to last. If the heating product is not heating, try the following steps:
- Unplug the heating product from the wall outlet for at least 30 seconds
- Verify there is no physical damage to the cord, controller, or heating product
- Verify the connection between the heating product and the controller is tight
- Verify that the power cord is plugged directly into a wall outlet, not a surge protector or extension cord
- Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional
- Try plugging the heating product into a different outlet to see if it works in a different outlet
If these will not resolve the issue, please send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Fri 9am-6pm, EST. Have a great day!
- Unplug the heating product from the wall outlet for at least 30 seconds
- Verify there is no physical damage to the cord, controller, or heating product
- Verify the connection between the heating product and the controller is tight
- Verify that the power cord is plugged directly into a wall outlet, not a surge protector or extension cord
- Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional
- Try plugging the heating product into a different outlet to see if it works in a different outlet
If these will not resolve the issue, please send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Fri 9am-6pm, EST. Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
1
Looks good poor quality my older one works better.
on February 25, 2019
Posted by: Cheryl Ge
Gender:Female
Verified Purchase:Yes
Doesn't heat up properly even on the highest setting
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, May 7, 2019
This is not something that we hear very often. Sunbeam has been producing high-quality products to ensure customer satisfaction. Please allow us to turn this experience into a positive one. Our Consumer Care Specialist will reach out to you via email. Kindly respond directly so that we can have your issue addressed.
Written by a customer while visiting Sun Beam
Customer Rating
5
How to fix F - fault problem with Down button.
on January 18, 2024
Posted by: JasonFixerUpper
I had the same problem as others with the F - flashing, even after unplugging and plugging back in.
I had a doubt there was an issue with the heating element itself. But I think I found a bug in their electronics controller it seems.
I had a doubt there was an issue with the heating element itself. But I think I found a bug in their electronics controller it seems.
So after plugging in and pressing Power, I noticed:
- says 8 (startup)
- quickly shows 4 (less than a second)
- then starts flashing F - faulty.
- says 8 (startup)
- quickly shows 4 (less than a second)
- then starts flashing F - faulty.
I decided to do it again, and plugged it in:
- pressed Power
- then quickly and repeatedly press the Down button
- it drops to 1
- it's working!
- pressed Power
- then quickly and repeatedly press the Down button
- it drops to 1
- it's working!
My guess is heat counter gets stuck in a state greater than 4, which would trigger the F - faulty.
The Down button is still able to trigger in that small window the 4 is showing, bringing it back down to 1.
It's a weird problem, but appears to be a bounded number issue you see in computer science.
The Down button is still able to trigger in that small window the 4 is showing, bringing it back down to 1.
It's a weird problem, but appears to be a bounded number issue you see in computer science.
Otherwise, it is a great heating pad my wife has been using for several years.
Written by a customer while visiting Sun Beam
Posted by: vikki
from penna
Gender:Female
Verified Purchase:Yes
I love this heating pad and cannot be without it so I purchased two. This really is the best heating pad that I have ever found. Thank You
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care, December 9, 2020
Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
4
lights up when turned off
on December 15, 2014
Posted by: TB1946
from Virginia, United States
Gender:Female
Bought this to replace another model king size Sunbeam pad because it died after a year which seems to be happening to a lot of them. Its a shame as they are WONDERFUL. When this new one is turned off the controller windows light up for a second or two every now and then. I use the pad so often that I don't unplug it. Its not an "F" that shows up; the entire pad just lights up and then goes off. Is this normal? Should I always unplug it when not in use? Instructions do not say to do that.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
Recommended
on December 18, 2014
Posted by: sfishead
from KS, United States
Gender:Female
I bought one of these last yr for my parents for Christmas. They love it so much they asked me for a 2nd one this yr!
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
Sunbeam Heating Pads
on October 5, 2015
Posted by: Jo Jo
from Miami Beach, FL
Gender:Female
I took up Sunbeam's BOGO and ordered 2 heating pads and love them. I have owned and still own one of this produce and very happy with it.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
4
Works great
on October 15, 2015
Posted by: Gfar
from Raleigh, NC, United States
Gender:Female
I also got the "f" displayed after a short time of use,maybe 2 months, I inplugged it from the wall and plugged it back in and it was fine.
I initially unplugged it from the pad, and that didn't work. You must unplug it at the wall and plug it back in
I initially unplugged it from the pad, and that didn't work. You must unplug it at the wall and plug it back in
Written by a customer while visiting Sun Beam