Customer reviews from Sun Beam
Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Average customer rating
4
(641 Reviews)
Rating breakdown 641 reviews
5 Stars
415
4 Stars
60
3 Stars
29
2 Stars
29
1 Star
108
79%of customers recommend this product.
(
456 out of
580)
Customer Reviews for Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Customer Rating
2
Nice, but cheaply made cover
on September 5, 2014
Posted by: Unhappy Camper
from Maryland, United States
I bought this heating pad three days ago, and already the very cheap plastic snap on the cover is broken. I like the size, and how it heats up quickly, but seriously - what a cheesy snap! If I had opened it first, I never would have bought it.
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care, April 24, 2020
That is definitely not the kind of experience that we want you to have. Our products were made with the highest quality materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit.
Written by a customer while visiting Sun Beam
Customer Rating
3
Unsure
on January 2, 2015
Posted by: Angie
from Simpsonville, SC
Gender:Female
Just bought this model today and plugged it in tonight and received the flashing F instantly. Unplugged and plugged it back in and it started working. Hoping this isn't a sign of an issue going forward! It heated very quickly after the reset and is very soft and comfy.
Response from Sun BeamBy Sunbeam, Customer Care, March 19, 2015
We appreciate your feedback and would be more than happy to assist you if you are still having trouble with your heating pad. We can be reached at 1-800-435-1250, Monday-Friday 9am-6pm Eastern. We look forward to helping you.
Written by a customer while visiting Sun Beam
Posted by: nalabitsy
from New Jersey, United States
Gender:Female
Verified Purchase:Yes
I love this heating pad. It never gets too hot and keeps me so comfortable. I use it on my back, neck, legs and when I'm hurting all around just put it on my belly for comfort. However, this is about the 5th one I've bought in just a few years. They just seem to stop working. But I keep coming back because it works better than any other I've tried when it is working.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
not worth it. Got the F error very fast
on March 11, 2015
Posted by: Beast
from Texas, United States
I had it for not even 3 months. I lightly used it and one day it just stopped working and only shows the F error
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Care, March 13, 2015
Thank you for taking the time to reach out to us. We definitely understand your frustration and would be happy to help you with your heating pad. For troubleshooting assistance, please contact our customer care team at 1-800-435-1250. We are available to help you Monday-Friday 9am-6pm Eastern.
Written by a customer while visiting Sun Beam
Posted by: happydaughter
from New York, NY
Gender:Female
Verified Purchase:Yes
Learned of this product from my mom (who bought it first) and after trying it out decided I needed my own. Large size and soft, flexible material make this a great heating pad. The auto off timer option is another plus, It has 6 heat levels but I find #2 is plenty warm. Have been using for weeks. Since I tend to want the heat overnight, I can't wait until someone figures out how to offer a wireless alternative. Until then, I will use and enjoy this Sunbeam King Express Heat model.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
4
great long lasting takes a lot of wear tear
on July 14, 2015
Posted by: stacey
from california
Gender:Female
I bought one of these about 8months ago, it just now stopped working but keep in mine I have bad back problems so if I'm home the heating pad is on full blast. I was surprised it lasted this long so will be buying another one to replace my old one. Heating temps were perfect and it's the hottest heating pad I've came across yet
Written by a customer while visiting Sun Beam
Customer Rating
1
Less than 1 star
on May 18, 2016
Posted by: Cjthurm
Gender:Female
Only lasted 4 mo before I got the dreaded flashing "F"!!
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Care, August 24, 2016
Oh no, that's not what we want to hear. Sometimes the heating pad might require a reset. Try unplugging the heat pad from the wall and disconnecting the controller. Let it remain unplugged for 2-3 minutes and then reconnect the controller and plug it back into the outlet. This should solve your problem, however if it does not call us at 1-800-435-1250 Monday - Friday 9am-6pm EST. Thanks!
Written by a customer while visiting Sun Beam
Customer Rating
5
WE love XpressHeat Heating Pads!
on December 15, 2017
Posted by: Deb101262
Gender:Female
I bought this heating pad last year and I loved it! It's a little pricey, but it's so soft & comfy and you don't have to deal with a cover that slides and twists around the pad. Also, you can put the whole thing in the washer Unfortunately, my 18 year old cat loves it too and would sit and stare or walk all over me until I relinquished it. It is now "Joey's pad" and I am shopping for another one for me!
I would recommend this to a friend!
Written by a customer while visiting Sun Beam