Customer reviews from Sun Beam
Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Average customer rating
4
(641 Reviews)
Rating breakdown 641 reviews
5 Stars
415
4 Stars
60
3 Stars
29
2 Stars
29
1 Star
108
79%of customers recommend this product.
(
456 out of
580)
Customer Reviews for Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Customer Rating
1
Don’t waste your money
on October 9, 2023
Posted by: Patrice61
from TN
Gender:Female
The heating pad itself is good. The problem is the controls. This is the second heating pad I bought that keeps flashing F no matter what I do. Don’t waste your money on this one.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam®, Brand Team, October 10, 2023
Thank you for contacting the Sunbeam®. We are sorry to hear that this is the second heating pad that you have purchased that keeps on flashing F. That is certainly not the experience we want you to have. No worries, we are here to help.
There are several causes to a flashing control or a control displaying “FF, F1, or F2”:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.sunbeam.com/support/contact-us
There are several causes to a flashing control or a control displaying “FF, F1, or F2”:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
1
Not good sign...
on October 25, 2023
Posted by: Vmw65
from Houston texas
Gender:Female
Mom bought this as a Xmas gift to me 2 years ago...it worked at first then it flashed the f letter and it won't work anymore. I have it plugged directly to the outlet but the remote is halfway lit up like there's an internal problem...i dont know what to do..
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam®, Brand Team, October 25, 2023
Thank you for contacting the Sunbeam®. We apologize for any inconvenience you have experienced with your heating pad with F code error and plugging it directly to the outlet did not work. That is certainly not the experience we want you to have. No worries, we are here to help.
There are several causes to a flashing control or a control displaying “FF, F1, or F2”:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year warranty, If the above resolution will not work please contact us directly or fill in the "Contact us" link provided below to provide the best resolution. Have a great day!
https://www.sunbeam.com/support/contact-us
There are several causes to a flashing control or a control displaying “FF, F1, or F2”:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year warranty, If the above resolution will not work please contact us directly or fill in the "Contact us" link provided below to provide the best resolution. Have a great day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
1
Heating pad replacement
on November 7, 2023
Posted by: Doc C
from oklahoma
Gender:Male
Newall Brands does not answer emails for replacement of heating pad that does not work.
Response from Sun BeamBy Sunbeam®, Brand Team, November 8, 2023
Thank you for reaching out to Sunbeam®. We are sorry to hear that your heating pad is no longer working and you did not receive an email from us. That is certainly not the experience we want you to have. No worries, we are here to help.
Control Blinking, No Heat or No power may be an indicator that the product is not receiving enough power from the source.
To fix this problem, please follow these troubleshooting steps in order:
1. Unplug the heating pad from the wall outlet for at least 30 seconds
2. Verify there is no physical damage to the cord, controller, or heating pad
3. Verify the connection between the heating pad and the controller is tight
4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use with an extension cord. Do not use with generators, power converters or inverters.
5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional.
6. Try plugging the heating pad into a different outlet to see if it works in a different outlet.
For warranty claims, take note that your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year limited warranty. If in any case you are not satisfied with the quality of your unit, we'd like to request for you to contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.sunbeam.com/support/contact-us
Control Blinking, No Heat or No power may be an indicator that the product is not receiving enough power from the source.
To fix this problem, please follow these troubleshooting steps in order:
1. Unplug the heating pad from the wall outlet for at least 30 seconds
2. Verify there is no physical damage to the cord, controller, or heating pad
3. Verify the connection between the heating pad and the controller is tight
4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use with an extension cord. Do not use with generators, power converters or inverters.
5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional.
6. Try plugging the heating pad into a different outlet to see if it works in a different outlet.
For warranty claims, take note that your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year limited warranty. If in any case you are not satisfied with the quality of your unit, we'd like to request for you to contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
1
It works until you really need it.
on December 2, 2023
Posted by: Declareville
I’d give it a zero stars if I could. It worked until I really needed it. Then when it went into heavy use I got the F error. Stay away from this thing. Watch the response. “We don’t usually….” I’m in pain and the heating pad crapped out. Stay away.
Response from Sun BeamBy Sunbeam®, Brand Team, December 5, 2023
Thank you for contacting the Sunbeam®. We apologize for any inconvenience you have experienced with your heating pad with F code error. That is certainly not the experience we want you to have. No worries, we are here to help.
There are several causes to a flashing control or a control displaying “FF, F1, or F2”:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.sunbeam.com/support/contact-us
There are several causes to a flashing control or a control displaying “FF, F1, or F2”:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
1
Never worked
on December 30, 2023
Posted by: Mel3
from Ottawa
Gender:Female
Received one for Christmas. Plug it in for the first time and it is flashing F and won’t even heat up at all. I didn’t even get to use it one time.
Response from Sun BeamBy Sunbeam®, Brand Team, January 4, 2024
Thank you for contacting the Sunbeam®.
We apologize for any inconvenience you have experienced with your heating pad with F code flashing, and it won't heat up. That is certainly not the experience we want you to have. No worries, we are here to help.
There are several causes to a flashing control or a control displaying “FF, F1, or F2”:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.sunbeam.com/support/contact-us
We apologize for any inconvenience you have experienced with your heating pad with F code flashing, and it won't heat up. That is certainly not the experience we want you to have. No worries, we are here to help.
There are several causes to a flashing control or a control displaying “FF, F1, or F2”:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
1
Not impressed
on March 16, 2024
Posted by: Still Sore
13 months old and flashing F. Now will not heat at all. The 1-800 numbers for Canada are either (1) in French, then you get a busy signal and are cut off, or (2) you push 2 to speak with someone and then get a busy signal and are cut off. Would not recommend or buy another.
Response from Sun BeamBy Sunbeam Consumer Care, Sunbeam Consumer Care, March 25, 2024
Hello!
Thank you very much for your feedback! We are very sorry to hear about your pad not heating and we sincerely apologize for the inconvenience caused!
We also apologize for the phone situation - it should not have happened!
For Canada, please kindly reach out to us via our contact form under this link: https://www.sunbeam.ca/en_CA/customerservicecontact?cid=contactus.
Thank you!
Sunbeam Consumer Care
Thank you very much for your feedback! We are very sorry to hear about your pad not heating and we sincerely apologize for the inconvenience caused!
We also apologize for the phone situation - it should not have happened!
For Canada, please kindly reach out to us via our contact form under this link: https://www.sunbeam.ca/en_CA/customerservicecontact?cid=contactus.
Thank you!
Sunbeam Consumer Care
Written by a customer while visiting Sun Beam
Customer Rating
1
What good is a heating pad that doesn’t get hot!
on April 13, 2024
Posted by: Ineedtheheat
from Milwaukee WI
Gender:Male
We received our new Sunbeam heating pad with express heat, king size today. It is a replacement for a great unit that worked wonderfully for many years. That’s why we ordered the exact model as a replacement. Unfortunately, this product is a shadow of the original unit. This product simply doesn’t get hot, it barely gets warm. What happened to a formerly great product?
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam® Consumer Care, April 16, 2024
Hello.
We're truly sorry to hear about your experience with our Premium Heating Pad with XpressHeat®. We understand your disappointment, especially since you were replacing a unit that had served you well for many years. We strive to maintain the quality of our products, and we regret that this replacement did not meet your expectations. Your feedback is invaluable to us, and we'll certainly pass it along to our product development team for further review.
Please remember that your heating pad has a 5 year limited warranty.
If you require further assistance, do not hesitate to get in touch with us directly.
Please reach out to us via our "Contact Us" Form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care
We're truly sorry to hear about your experience with our Premium Heating Pad with XpressHeat®. We understand your disappointment, especially since you were replacing a unit that had served you well for many years. We strive to maintain the quality of our products, and we regret that this replacement did not meet your expectations. Your feedback is invaluable to us, and we'll certainly pass it along to our product development team for further review.
Please remember that your heating pad has a 5 year limited warranty.
If you require further assistance, do not hesitate to get in touch with us directly.
Please reach out to us via our "Contact Us" Form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care
Written by a customer while visiting Sun Beam
Customer Rating
1
Stopped working
on April 16, 2024
Posted by: Qs17
from Virginia Beach, VA
Gender:Female
Didn’t last long at all. I just bought this heating pad 1 month ago and already it stopped working.
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam® Consumer Care, April 18, 2024
Hello.
We're truly sorry to hear that our Premium Heating Pad with XpressHeat® stopped working. Your feedback is valuable to us and it will be forwarded to the appropriate department for further review.
We would like to kindly inform you that your heating pad has a 5-Year Limited Warranty.
If you require further assistance, do not hesitate to get in touch with us directly.
Please reach out to us via our "Contact Us" Form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care
We're truly sorry to hear that our Premium Heating Pad with XpressHeat® stopped working. Your feedback is valuable to us and it will be forwarded to the appropriate department for further review.
We would like to kindly inform you that your heating pad has a 5-Year Limited Warranty.
If you require further assistance, do not hesitate to get in touch with us directly.
Please reach out to us via our "Contact Us" Form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Sunbeam® Consumer Care
Written by a customer while visiting Sun Beam