Customer reviews from Sun Beam
Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Average customer rating
4
(641 Reviews)
Rating breakdown 641 reviews
5 Stars
415
4 Stars
60
3 Stars
29
2 Stars
29
1 Star
108
79%of customers recommend this product.
(
456 out of
580)
Customer Reviews for Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Customer Rating
5
Great Product
on July 13, 2021
Posted by: EVelez
from Canal Winchester, Ohio
Gender:Female
[This review was collected as part of a promotion.] I received the Sunbeam XpressHeat Heating Pad in King Size. It’s a nice size but when it states king size, I just expected it to be a little bigger. The heating pad works great, it heated up quickly, it has 6 heat settings, and let me tell you when you put it on the 6th setting be prepared to sweat it gets hot and feels great when you have chronic pain. The heating pad also has a digital LED controller, and you can set it to auto-shutoff in case you forget or fall asleep. The fabric on it is micro plush so it’s really soft and the cover is machine washable which is a plus, it also has an extra-long cord (9 ft). And, as a bonus, it comes with a 5-year warranty.
I highly recommend the Sunbeam XpressHeat Heating Pad.
I highly recommend the Sunbeam XpressHeat Heating Pad.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
4
Nice & Long
on July 18, 2021
Posted by: Carolyn10
from Longview, Texas
Gender:Female
[This review was collected as part of a promotion.] The Sunbeam Xpress Heat Heating Pad XL is nice and large. When laying flat, it fits nicely at the base of my neck to below my buttocks (12" wide X 24" long). It works nice if laying on your side, as well. It comes with a lengthy cord, so you can easily lay in bed and have it plugged in, but still have the control at your fingertips. As far as the heating, it does get warm, but I didn't notice that it would become too warm. I have not tried it yet using the misting method for deep penetrating pain relief. The pad is machine washable (cold water) and dryable after unplugging the cord from the pad, which makes it nice if you are using a muscle relaxer rub while laying on the heating blanket. It comes with a 5 year limited warranty.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
Won’t reset
on November 13, 2021
Posted by: Johnbbb
Had this less than 2 yrs. does not get heavy use. F started flashing. Did all the unplugs and replugs and still flashes F. Connections are tight and working. No where can you find how to fix this issue. All it says is unplug! Even waited overnight to plug in and see, moved to a different outlet, nothing, still flashes F! Poor quality
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam® , Consumer Care, November 19, 2021
Thank you for contacting the Sunbeam® brand. We appreciate your time reaching out and giving us your honest feedback and experience about the Sunbeam® Xpress heating pad with LCD controllers. We are sorry to hear that your heating pad has an “F” error. That is not the experience that we want you to have. We will be more than happy to rectify your issue today.
No worries, we are here to help.
There are several causes to this issue:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
3. The AC outlet is not functional.
To fix this problem, do the following to reset your heating pad:
Check if there is no physical damage on its cord, controller or pad.
Turn the heating pad control to the "Off" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes.
Check the product plug connection that directly plugs into the product. Make sure the connection is secure and complete.
Hold the power button down and re-insert the power cord back into a wall outlet at the same time
If the same problem happen and if these measures won't work and the problem still persists, take note that our heating pads have a 5 year limited warranty, if you have any questions about the warranty or want to get warranty service, please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.sunbeam.com/support/contact-us
Have a nice day!
No worries, we are here to help.
There are several causes to this issue:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
3. The AC outlet is not functional.
To fix this problem, do the following to reset your heating pad:
Check if there is no physical damage on its cord, controller or pad.
Turn the heating pad control to the "Off" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes.
Check the product plug connection that directly plugs into the product. Make sure the connection is secure and complete.
Hold the power button down and re-insert the power cord back into a wall outlet at the same time
If the same problem happen and if these measures won't work and the problem still persists, take note that our heating pads have a 5 year limited warranty, if you have any questions about the warranty or want to get warranty service, please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.sunbeam.com/support/contact-us
Have a nice day!
Written by a customer while visiting Sun Beam
Customer Rating
1
Just ordered my 5th....
on January 21, 2022
Posted by: Donna Sue
from Plantation, FL
Gender:Female
love the pad but the useful life is terrible. i tried calling customer service. Don't bother. i was on hold 2 hours when it automatically disconnected. Just a heads up of what you are in for.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, January 24, 2022
Thank you for contacting Sunbeam®! We appreciate you bringing this to our attention and we are sorry to hear that your heating pad is not working properly. It's not the experience that we want you to have. There are several causes to a heating pad not to heat:
1. The product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly. To fix this problem, do the following to reset your heating pad:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete. (if your product has a detachable cord)
4. Re-insert the power cord back into a wall outlet.
If the same problem happens, we believe that this concern is covered by the wonderful warranty that your product may have. To process a replacement, we may need to gather more information. We'd like to kindly request that you contact us using this link: https://www.sunbeam.com/support/contact-us
1. The product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly. To fix this problem, do the following to reset your heating pad:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete. (if your product has a detachable cord)
4. Re-insert the power cord back into a wall outlet.
If the same problem happens, we believe that this concern is covered by the wonderful warranty that your product may have. To process a replacement, we may need to gather more information. We'd like to kindly request that you contact us using this link: https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
1
Junk
on February 25, 2022
Posted by: Mcbain02
from Stockton ca
Gender:Male
I'll be curious to see if this review is allowed to be seen on sumbeam's web page. This is the 2nd sunbeam heating pad ive purchased within a month of eachother. First one stopped getting hot after 3 uses. This one has been flashing "f" after the 5th use. I tried all the connections, no extension cord etc, tried holding down power whilst plugging in (a few times). Nothing works. Done with cheap sunbeam products
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, February 28, 2022
Thank you for contacting the Sunbeam® brand. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Premium Heating Pad with XpressHeat®. This is not the experience that we want you to have. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. Please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. Take note that our products have 5 years limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!
Written by a customer while visiting Sun Beam
Customer Rating
1
so bad
on February 12, 2023
Posted by: elle g
doesn’t get nearly hot enough, the highest setting is barely even warm which makes it completely useless for me. the keypad is bad too; the red light is blindingly bright, and the backlight around the buttons doesn’t actually illuminate the buttons. way too expensive for such a weak output
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam® - Consumer Care, HA1 - Consumer Service Department, February 14, 2023
Thank you for reaching out to Sunbeam®. We are sorry to hear that your heating pad is not getting hot enough and it blinking. That is certainly not the experience we want you to have. No worries, we are here to help.
Control Blinking, No Heat or No power may be an indicator that the product is not receiving enough power from the source.
To fix this problem, please follow these troubleshooting steps in order:
1. Unplug the heating pad from the wall outlet for at least 30 seconds
2. Verify there is no physical damage to the cord, controller, or heating pad
3. Verify the connection between the heating pad and the controller is tight
4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use with an extension cord. Do not use with generators, power converters or inverters.
5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional
6. Try plugging the heating pad into a different outlet to see if it works in a different outlet
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year warranty, If the above resolution will not work please contact us directly or fill in the "Contact us" link provided below to provide the best resolution. Have a great day!
https://www.sunbeam.com/support/contact-us
Control Blinking, No Heat or No power may be an indicator that the product is not receiving enough power from the source.
To fix this problem, please follow these troubleshooting steps in order:
1. Unplug the heating pad from the wall outlet for at least 30 seconds
2. Verify there is no physical damage to the cord, controller, or heating pad
3. Verify the connection between the heating pad and the controller is tight
4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use with an extension cord. Do not use with generators, power converters or inverters.
5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional
6. Try plugging the heating pad into a different outlet to see if it works in a different outlet
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year warranty, If the above resolution will not work please contact us directly or fill in the "Contact us" link provided below to provide the best resolution. Have a great day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
1
DOES NOT GET HOT!!!!!
on June 8, 2023
Posted by: DOES NOT GET HOT
from Missouri
Gender:Female
Is this heating pad supposed to get hot??? Because it doesn't. I am severely disappointed in your product. 6 heat settings????? why?????? They ALL feel hardly warm, definitely not hot
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam® - Consumer Care, HA1 - Consumer Service Department, June 9, 2023
Thank you for reaching out to Sunbeam®. We are sorry to hear that your heating pad doesn't get hot. That is certainly not the experience we want you to have. No worries, we are here to help.
Control Blinking, No Heat or No power may be an indicator that the product is not receiving enough power from the source.
To fix this problem, please follow these troubleshooting steps in order:
1. Unplug the heating pad from the wall outlet for at least 30 seconds
2. Verify there is no physical damage to the cord, controller, or heating pad
3. Verify the connection between the heating pad and the controller is tight
4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use with an extension cord. Do not use with generators, power converters or inverters.
5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional.
6. Try plugging the heating pad into a different outlet to see if it works in a different outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year warranty, If the above resolution will not work please contact us directly to provide the best resolution. Have a great day!
Control Blinking, No Heat or No power may be an indicator that the product is not receiving enough power from the source.
To fix this problem, please follow these troubleshooting steps in order:
1. Unplug the heating pad from the wall outlet for at least 30 seconds
2. Verify there is no physical damage to the cord, controller, or heating pad
3. Verify the connection between the heating pad and the controller is tight
4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use with an extension cord. Do not use with generators, power converters or inverters.
5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional.
6. Try plugging the heating pad into a different outlet to see if it works in a different outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year warranty, If the above resolution will not work please contact us directly to provide the best resolution. Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
1
"Heating" Pad
on August 29, 2023
Posted by: Andromeda Galaxy
from Titan
Gender:Female
This is more lukewarm & no heat at all. Have been using Sunbeam for years, whatever you changed didn't work at all or isn't working.
Response from Sun BeamBy Sunbeam® - Consumer Care, HA1 - Consumer Service Department, August 30, 2023
Thank you for reaching out to Sunbeam®. We are sorry to hear that your heating pad does not heat properly. That is certainly not the experience we want you to have. No worries, we are here to help.
Control Blinking, No Heat or No power may be an indicator that the product is not receiving enough power from the source.
To fix this problem, please follow these troubleshooting steps in order:
1. Unplug the heating pad from the wall outlet for at least 30 seconds
2. Verify there is no physical damage to the cord, controller, or heating pad
3. Verify the connection between the heating pad and the controller is tight
4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use with an extension cord. Do not use with generators, power converters or inverters.
5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional.
6. Try plugging the heating pad into a different outlet to see if it works in a different outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year warranty, If the above resolution will not work please contact us directly or fill in the "Contact us" link provided below to provide the best resolution. Have a great day!
https://www.sunbeam.com/support/contact-us
Control Blinking, No Heat or No power may be an indicator that the product is not receiving enough power from the source.
To fix this problem, please follow these troubleshooting steps in order:
1. Unplug the heating pad from the wall outlet for at least 30 seconds
2. Verify there is no physical damage to the cord, controller, or heating pad
3. Verify the connection between the heating pad and the controller is tight
4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use with an extension cord. Do not use with generators, power converters or inverters.
5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional.
6. Try plugging the heating pad into a different outlet to see if it works in a different outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year warranty, If the above resolution will not work please contact us directly or fill in the "Contact us" link provided below to provide the best resolution. Have a great day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam