Customer reviews from Sun Beam
Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Average customer rating
4
(641 Reviews)
Rating breakdown 641 reviews
5 Stars
415
4 Stars
60
3 Stars
29
2 Stars
29
1 Star
108
79%of customers recommend this product.
(
456 out of
580)
Customer Reviews for Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Customer Rating
1
Poor design
on February 20, 2021
Posted by: Cvan
from Mass
Gender:Female
Comfort and product use sustainability has engineering flaws. The electrical connection at the pad is bulky and uncomfortable. Worse is the electrical connection from pad and cord, which is designed as a disconnect. Not sure what purpose this disconnect serves other than annoyance. R&D was not on their "A" game on this one, disconnects constantly. The unit then produces a flashing "F" ... as do I. Requires unplugging, replugging and getting settled in again, OVER and OVER. Disappointing for the money, could have done better R& D
Response from Sun BeamBy Sunbeam, February 22, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit.
Please allow us to give you a better experience.
If you need any assistance in order for us to give you a better solution with your dissatisfaction, please fill out our customer service contact form accessed through this link:
https://www.sunbeam.com/support/contact-us, and we will be in touch.
Please allow us to give you a better experience.
If you need any assistance in order for us to give you a better solution with your dissatisfaction, please fill out our customer service contact form accessed through this link:
https://www.sunbeam.com/support/contact-us, and we will be in touch.
Written by a customer while visiting Sun Beam
Customer Rating
1
Disappointed
on April 10, 2021
Posted by: Tim k
from St. Louis Mo
Gender:Male
I've purchased 3 in the last year and they have all failed within a few months The 4th one my daughter purchased me in January it is failed now here in April I thought it was something that I was doing until I would read the reviews Sunbeam always used to be a good solid product I guess that is no longer the case
Response from Sun BeamBy Consumer Care , April 12, 2021
Thank you for contacting Sunbeam and we are sorry to hear that your Sunbeam Premium Heating Pad with XpressHeat already failed working. We recommend you to reset it by unplugging and plugging it back in. Kindly check the cord if it's tightly connected to the pad and make sure to plug it into a wall outlet. If it doesn't help, kindly give us a call at 1-800-892-7684 so we can further assist you. For your convenience, our product specialist is available Mondays - Fridays from 9:00 AM to 5:00 PM, EST.
Written by a customer while visiting Sun Beam
Customer Rating
1
Completely stopped working.
on April 27, 2021
Posted by: Echicoine
from East Providence, RI
Gender:Female
I’ve used this heating pad a TOTAL of 3 times and it barely gets warm. I had high hopes seeing that I have many chronic diseases and I was so disappointed...
Response from Sun BeamBy Consumer Care , April 28, 2021
Thank you for letting us know about this. We recommend you to reset your Sunbeam® Premium Heating Pad with XpressHeat by unplugging and plugging it back in. Kindly check the cord if it's tightly connected to the pad and make sure to plug it into a wall outlet. We hope it helps!
Written by a customer while visiting Sun Beam
Customer Rating
1
Doesn't last
on June 1, 2021
Posted by: Lorfoot
from Ontario
This is our second one to fail--the "F" displays and no amount of cord checking, cooling or changing outlets fixes it. We've had it less than a yea. My daughter has circulation issues and uses it for a bit each night as she falls asleep. This doesn't seem like unreasonable wear and tear. Are we eligible for a replacement? This seems defective.
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care , June 1, 2021
Thank you for contacting Sunbeam®! We are sorry to hear that your Sunbeam Premium Heating Pad with XpressHeat® starts flashing F and that the reset did not work. We'd like to check if you are eligible for replacement and we may need to gather more information. We'd like to kindly request that you contact us directly in order to help you get to the best resolution. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
5
Heating pad
on June 27, 2021
Posted by: Mich2214
from South Carolina
[This review was collected as part of a promotion.] Sun beam heating pad with express heating king size this is a heating pad and enjoy it have six heat settings flexible fabric heating pad option to our automatic shut off and is 12 x 24Is very easy care extra he coverage fax he technology and pain reliefIt’s me were very quality material
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
Terrific heating pad!
on June 28, 2021
Posted by: Pridenmine
from Lawrenceville Ga
Gender:Female
[This review was collected as part of a promotion.] I love the x-large size (12"x24"). The material is soft and very flexible. I like that the cover is attached and that the pad doesn't slide around in the cover. The cord is long and I love the settings control. There are 6 heat settings and auto shutoff feature! It heats up fast.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
Awesome heating pad!
on July 5, 2021
Posted by: Muffy44
from Merced, California
[This review was collected as part of a promotion.] I am so pleased with this heating pad. It is by far the best one I’ve ever owned. First, the size!!! It is King Size and it stays true to that. It covers the length of my entire back! No more having to switch the heating pad after so long! Then, the material! It is a nice soft plush fabric which makes it very comfortable! With the control, you have the option to turn off and on, set it to stay on OR to go off in 2 hours! I also am loving that there are 6 different heat settings. You can make it warmer or cooler! It’s great! And what makes this heating pad stand out above the others is you can machine wash the pad! You just remove the cord and wash it! You make sure it’s completely dry and you are good to go! My back felt so good after heaving this Sunbeam XpressHeat Heating Pad on it for a while! I love this and highly recommend it! It gives you relief from back pain!
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
Loving the larger size!
on July 7, 2021
Posted by: TerriP
from SW, Missouri
Gender:Female
[This review was collected as part of a promotion.] This heating pad is not only long but there is 6 levels of heat. I use it on my back mainly, it definitely reliefs my achy muscles.. I like the controller settings...the timer can be set to 2 hours or to stay on..I personally use the 2 hr timer because I usually fall asleep..
I would recommend this to a friend!
Written by a customer while visiting Sun Beam