Customer reviews from Sun Beam
Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Average customer rating
4
(641 Reviews)
Rating breakdown 641 reviews
5 Stars
415
4 Stars
60
3 Stars
29
2 Stars
29
1 Star
108
79%of customers recommend this product.
(
456 out of
580)
Customer Reviews for Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Customer Rating
1
Doesn’t last
on April 8, 2022
Posted by: Babygirl
from Vancouver, Canada
Gender:Female
Bought one and it lasted just over a year!! Could not get warranty covered because I lost my receipt. Didn’t keep receipt because who would have expected it to malfunction so soon when it says ‘5 year warranty’
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, April 11, 2022
Thank you for contacting Sunbeam®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Sunbeam Premium Heating Pad with XpressHeat. This is not the experience that we want you to have. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. Please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. Take note that our products have 5 years limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!
Written by a customer while visiting Sun Beam
Customer Rating
1
F error
on November 12, 2023
Posted by: flashing F
from CA
Gender:Female
I see your reply to others with this problem that this is rare, but apparently it isn't. We have the same issue. We only had the heating pad for about 2 months and it started flashing the F and won't work. We thought it was something we did wrong. And kept trying different things. But alas, nope nothing. So frustrating.
Response from Sun BeamBy Sunbeam®, Brand Team, November 13, 2023
Thank you for contacting the Sunbeam®. We apologize for any inconvenience you have experienced with your heating pad is flashing F code. That is certainly not the experience we want you to have. No worries, we are here to help.
There are several causes to a flashing control or a control displaying “FF, F1, or F2”:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.sunbeam.com/support/contact-us
There are several causes to a flashing control or a control displaying “FF, F1, or F2”:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat® has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
1
on January 8, 2024
Posted by: Slim Jim
Gender:Male
Keeps flashing F
Not working! 😥
I have another smaller pad over 15 years old works perfectly
Not working! 😥
I have another smaller pad over 15 years old works perfectly
Response from Sun BeamBy Sunbeam®, Brand Team, January 11, 2024
Thank you for contacting the Sunbeam®. We apologize for any inconvenience you have experienced with your heating pad with F code flashing. That is certainly not the experience we want you to have. No worries, we are here to help.
There are several causes to a flashing control or a control displaying “FF, F1, or F2”:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Your Premium Heating Pad with XpressHeat® has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.sunbeam.com/support/contact-us
There are several causes to a flashing control or a control displaying “FF, F1, or F2”:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
To FIX this problem, do the following to reset your product:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product itself (if your product has a detachable cord)
3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)
4. Re-insert power cord back into a wall outlet.
Your Premium Heating Pad with XpressHeat® has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
3
Meh, not what I expected, but may work for you!
on September 14, 2021
Posted by: Sugar732
from WA
[This review was collected as part of a promotion.] I was excited about getting this, I thought it would be great to use while sitting in a chair, as well as when I'm laying down. What caught my attention was that it said KING SIZE! So of course I thought oh wow it's going to be a good size for all over body heat session. I honestly don't know why they are calling this KING SIZE, I don't consider this to be king size all. I did not read the measurements. The size of this will work if you mainly want the heat on your back. I was hoping it would be wide enough to heat my shoulders too. This does start to heat up quickly and has 6 heat settings. I started with the 6 setting, which is the hottest, but for me at the 6th setting I expected it to be hotter! The 6 setting is the only one I use the others are not that hot for me, so if you don't like that hot this will be fine for you. I do like that the pad is thin, and machine washable. The control is easy to work, there is also and optional 2 hour auto-shut off. For me personally this was just okay, yes it worked, but not what I expected for being a KING SIZE, and having SIX heat settings. I was really excited for this item, but was disappointed in it overall. Also I am a petite person, for reference. This is still recommendable if the size 12"x24" works for you and you don't expect it to get so hot. The size would be great for your lower back going across.
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam®, Consumer Care, September 20, 2021
Thank you for reaching out to Sunbeam®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Sunbeam® heating pad. We are sorry to hear that it didn't meet your expectations. We will make sure that our design and production team are made aware of this. Your feedback is important to us, and it helps us to continuously improve upon our products and services.If you have any questions regarding the warranty or would like to obtain warranty service, please let us know so we can determine the next steps. Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
5
Wonderful, soothing heating pad.
on December 21, 2015
Posted by: ChrisJ
from Michigan
Gender:Male
[This review was collected as part of a promotion.] This heating pad has all the features I need. It is large enough to drape over my shoulder and the constant on setting and range of heat options is just what I was looking for. It is so soft too--very comforting.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
Sunbeam 731-500 Heating Pad with UltraHeat Technol
on September 8, 2014
Posted by: Bloke1966
from New York, NY, United States
Gender:Male
I received my heating today (9/8/2014) and before I could even turn it on, the cheap plastic snap would not function properly, so I immediately had to request a return on this product. Fortunately I saved the heating pad I have used since the 1970's!
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care, April 24, 2020
That is definitely not the kind of experience that we want you to have. Our products were made with the highest quality materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit.
Written by a customer while visiting Sun Beam
Customer Rating
1
A pirce of Junk
on January 6, 2015
Posted by: Frankp999
from Macon, GA, United States
Gender:Male
Mine would stop heating after 1-2 seconds and flash "F". I am returning to the seller and never buying Sunbeam again.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Care, March 19, 2015
We definitely understand where you’re coming from, and thank you for taking the time to review your heating pad. We would like to keep you as part of the Sunbeam family and hope that you will give us another opportunity to earn your trust and business in the future.
Written by a customer while visiting Sun Beam
Customer Rating
1
poor product
on September 6, 2015
Posted by: QUIETSTORM
from Illinois City, IL, United States
Gender:Female
HAD FOR LESS THAN A YEAR AND THE TEMPETATURE NO LONGER GETS HOT. CONSIDERING HOW MUCH IT COST SHOULD HAVE LASTED LONGER. VERY DISAPPOINTED
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Care , September 8, 2015
I can understand your disappointment! We want you to get years of comfort from your Sunbeam Heating Pad. Please give us the opportunity to assist you with this. I encourage you to call our Customer Care Team at 1-800-435-1250. We're here for you Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting Sun Beam