Customer reviews from Sun Beam
Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Average customer rating
4
(641 Reviews)
Rating breakdown 641 reviews
5 Stars
415
4 Stars
60
3 Stars
29
2 Stars
29
1 Star
108
79%of customers recommend this product.
(
456 out of
580)
Customer Reviews for Sunbeam - Heating Pad with XpressHeat Standard Size - Red
Customer Rating
1
Not a good product
on September 5, 2014
Posted by: Alan
from North Carolina, United States
Gender:Male
I bought two of these in the last 24 hours, each one at a different store. Had to return the first one because it didn't work. Now will have to return the second one tomorrow because it didn't work. Glad I bought a heat treatment that heats up in the microwave for tonight.
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care, April 24, 2020
That is definitely not the kind of experience that we want you to have. Our products were made with the highest quality materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit.
Written by a customer while visiting Sun Beam
Customer Rating
1
Failure
on December 3, 2014
Posted by: Mike
from Nevada, United States
Gender:Male
Bought it about 3 weeks ago! Went to turn it on again and the controller showed 'F' in the window! Would not recommend this product!
Response from Sun BeamBy Sunbeam, Consumer Care, April 14, 2020
Thank you for bringing this to our attention. We're sorry to hear about this. Our product are made from high quality materials and we expect them to last. If the heating product is not heating, try the following steps:
- Unplug the heating product from the wall outlet for at least 30 seconds
- Verify there is no physical damage to the cord, controller, or heating product
- Verify the connection between the heating product and the controller is tight
- Verify that the power cord is plugged directly into a wall outlet, not a surge protector or extension cord
- Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional
- Try plugging the heating product into a different outlet to see if it works in a different outlet
If these will not resolve the issue, please send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Fri 9am-6pm, EST. Have a great day!
- Unplug the heating product from the wall outlet for at least 30 seconds
- Verify there is no physical damage to the cord, controller, or heating product
- Verify the connection between the heating product and the controller is tight
- Verify that the power cord is plugged directly into a wall outlet, not a surge protector or extension cord
- Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional
- Try plugging the heating product into a different outlet to see if it works in a different outlet
If these will not resolve the issue, please send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Fri 9am-6pm, EST. Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
1
Works great, until it doesn't.
on February 11, 2015
Posted by: SaraJ034
from Indiana, United States
Gender:Female
I've had 3 of these, and they have all failed. They work wonderfully until you get a sudden flashing letter and they are dead. I tried everything I read to fix them online and nothing. I love heating pads, medically I need one much of the year, consistently but none have held up. Extremely disappointed because I love these heating pads.
No, I would not recommend this to a friend.
Response from Sun BeamBy Dru F, Sunbeam Customer Care, February 16, 2015
Thank you so much for writing a review and letting us know! Please contact customer service at 1-800-435-1250. Our heating pads do have a warranty and we are more than will to provide customer service and warranty replacements for you, if you still have the malfunctioning heating pads.
Written by a customer while visiting Sun Beam
Customer Rating
1
Like Most Others - Short life span
on September 3, 2015
Posted by: Very Sore Comsumer
from California
Within the first couple of weeks, started with dreaded flashing F. I'd unplug it and it work for a 10 minutes or so and start flash again. Now, It just flashes no matter how long or how many times unplug it.
I don't care about the warranty - Its a defective product, and it'll only be replaced with the same defective product.
Response from Sun BeamBy Sunbeam, Customer Care , September 3, 2015
It definitely sounds like your heating pad is not functioning as designed. We don't want you to have to worry about the pesky error message when you're trying to use the heating pad. Please give us the opportunity to restore your faith in our products. I encourage you to reach out to our Customer Care team at 1-800-435-1250. We're here to help you Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting Sun Beam
Customer Rating
1
Worst prodct ever!!!!!
on November 5, 2015
Posted by: patricia6453
from Painesville, OH, United States
Gender:Female
Third purchase of this product. Everyone either didn't retain the heat or lost the conection prong!!!!
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Care, November 9, 2015
I understand that this is upsetting, and I want to help. It is our goal to provide you with the best possible experience. I encourage you to call us at 1-800-435-1250 so that we can fix this. We're available for you Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting Sun Beam
Customer Rating
1
Don't buy it.
on April 28, 2021
Posted by: Smokie B
from Illinois
Gender:Male
Reading the reviews, I am not the only one with a problem. The second night, it started blinking "F". Tonight, 2 weeks after purchase, unplugging it doesn't work anymore. I won't do this again.
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care , April 29, 2021
Thank you for contacting Sunbeam®! We are sorry to hear that your Sunbeam Premium Heating Pad with XpressHeat started flashing F and the reset did not work. This is caused by the cord not being tightly connected to the pad or if it's plugged into an extension. We suggest you to perform the steps below:
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the heating pad.
3. Re-plug the cord into the heating pad and make sure the connection is secure and complete.
4. Re-insert power cord back into a wall outlet.
We hope it helps!
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the heating pad.
3. Re-plug the cord into the heating pad and make sure the connection is secure and complete.
4. Re-insert power cord back into a wall outlet.
We hope it helps!
Written by a customer while visiting Sun Beam
Customer Rating
1
They never last
on November 23, 2021
Posted by: Nah83
from Canada
Gender:Female
Being a chronic pain sufferer I'm constantly using a heating pad. These heating pads suck. They never last. Every couple months I get the F error code. I've also received replacements and the same thing.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam® , Consumer Care, November 26, 2021
Thank you for contacting the Sunbeam® brand. We appreciate your time reaching out and giving us your honest feedback and experience about the Sunbeam® Premium Heating Pad with XpressHeat®. We are sorry to hear that it did not exceed your expectations. This is certainly not the experience we want you to have. No worries, we are here to help.
If your heating pad is not working properly, please try to reset the heating pad and follow the troubleshooting steps below:
1. Turn the heating pad control to the "Off" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes.
2. Check if there is no physical damage on its cord.
3. Check the product plug connection that directly plugs into the product. Make sure the connection is secure and complete.
4. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the pad's performance.
5. Hold the power button down and re-insert the power cord back into a wall outlet at the same time.
We want to make sure that we provide quality products that have great value, stylish and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
Hope this helps. Have a nice day!
If your heating pad is not working properly, please try to reset the heating pad and follow the troubleshooting steps below:
1. Turn the heating pad control to the "Off" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes.
2. Check if there is no physical damage on its cord.
3. Check the product plug connection that directly plugs into the product. Make sure the connection is secure and complete.
4. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the pad's performance.
5. Hold the power button down and re-insert the power cord back into a wall outlet at the same time.
We want to make sure that we provide quality products that have great value, stylish and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
Hope this helps. Have a nice day!
Written by a customer while visiting Sun Beam
Customer Rating
1
Was great
on December 11, 2021
Posted by: SadandinPain
from Indianapolis,IN
Gender:Female
I bought my heating pad in May 2021. It sudden quit Dec 8th, 2021 I have Fibromyalgia and use my heating pad to be able to get comfortable so I can sleep. It started flashing "F" and that was the end of it.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam® , Consumer Care, December 16, 2021
Thank you for contacting the Sunbeam® Brand. We appreciate your time and effort for bringing this to our attention and we are sorry to hear that your heating pad started to have a flashing “F” on the controls. It's definitely not the experience that we want you to have. No worries, we are here to help.
If the control is blinking or flashing "F", the unit is not heating or not powering on, it might be because the unit does not establish a secure and enough electricity connection from the power source.
It is important that the unit should be plugged into the wall outlet and not to any substitute outlet since all heated products have higher power requirements.
Please check for any possible physical damage on the unit or cord and try the following troubleshooting steps below if there’s none.
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product.
3. Re-plug the cord into the connector, making sure the connection is secure.
4. Re-insert power cord back into a wall outlet.
Note: Power strips, extension cords, surge protectors, adapters or other such electronic devices may negatively impact the performance of your product. Power fluctuations from your power company due to inclement weather will also cause this issue.
If the above steps will not work and if you have any questions regarding the warranty or would like to obtain warranty service, please contact Sunbeam® directly or fill in the "Contact us" link provided below so that we can provide you with a better solution.
https://www.sunbeam.com/support/contact-us
Have a nice day!
If the control is blinking or flashing "F", the unit is not heating or not powering on, it might be because the unit does not establish a secure and enough electricity connection from the power source.
It is important that the unit should be plugged into the wall outlet and not to any substitute outlet since all heated products have higher power requirements.
Please check for any possible physical damage on the unit or cord and try the following troubleshooting steps below if there’s none.
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual product.
3. Re-plug the cord into the connector, making sure the connection is secure.
4. Re-insert power cord back into a wall outlet.
Note: Power strips, extension cords, surge protectors, adapters or other such electronic devices may negatively impact the performance of your product. Power fluctuations from your power company due to inclement weather will also cause this issue.
If the above steps will not work and if you have any questions regarding the warranty or would like to obtain warranty service, please contact Sunbeam® directly or fill in the "Contact us" link provided below so that we can provide you with a better solution.
https://www.sunbeam.com/support/contact-us
Have a nice day!
Written by a customer while visiting Sun Beam