Customer reviews from Sun Beam
Sunbeam - FlexTemp Hot + Cold Joint Wrap - Gray
Average customer rating
4.4
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
25
4 Stars
5
3 Stars
1
2 Stars
1
1 Star
3
91%of customers recommend this product.
(
30 out of
33)
Customer Reviews for Sunbeam - FlexTemp Hot + Cold Joint Wrap - Gray
Customer Rating
5
Perfect for joint pain!
on September 16, 2019
Posted by: Kie4
from Portland, OR
Gender:Female
[This review was collected as part of a promotion.] I love this joint wrap! I have suffered from knee pain for years. The pain comes and goes and definitely peaks after i work out or walk for long periods. On days of over use of my knee i love the ability to either cool or heat my joint easily. The cold pack just inserts into the wrap and stays in just the right spot. Although it doesnt get very cold or stay cold for long it is helpful and i prefer it to any other cooling method. The heating part is wonderful! I love the long cord. I also love the auto shut off. I often use it while watching tv or going to bed. So its nice knowing when i fall asleep it will shut off on its own.
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , January 5, 2021
Thank you for leaving such a nice review. We are glad that you love our Sunbeam® Flextemp Hot & Cold Joint Wrap. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
4
Good but need more
on March 18, 2022
Posted by: tomcat3
from NV
Gender:Male
[This review was collected as part of a promotion.] This article should be read by sunbeam officials.
This product is a competitive product with a combination of cold and hot functions. However, if many customers have complained, it is necessary for the seller or manufacturer to make improvements and notify them. This product has several improvements.
1. The controller must be changed. It is acknowledged that efforts have been made to simplify the operation, but oversimplified operation rather raises the customer's suspicion. Change the controller to a dial method and display OFF, ON, level 1 (temperature display), level 2 (temperature display), level 3 (temperature display), sleep mode.
2. Please change the power adapter to operate in the range of 110~240v instead of only operating at 120v. This is a great way to attract customers from all over the world. Also, please clearly indicate the input and output power. Please do not display only watts (w), display V and A.
3. We hope to improve the use of lithium-ion batteries for portable use.
4. Instructions should be provided in more languages. Also, please indicate in the manual how much the temperature is maintained at each level.
5. Please make the hot and cold pad section a little stronger. In fact, it's a bit sloppy.
6. The width of the strip holding the pad is too narrow. It should be made twice as wide as the current one, so that the fixation will feel stable.
This product is a competitive product with a combination of cold and hot functions. However, if many customers have complained, it is necessary for the seller or manufacturer to make improvements and notify them. This product has several improvements.
1. The controller must be changed. It is acknowledged that efforts have been made to simplify the operation, but oversimplified operation rather raises the customer's suspicion. Change the controller to a dial method and display OFF, ON, level 1 (temperature display), level 2 (temperature display), level 3 (temperature display), sleep mode.
2. Please change the power adapter to operate in the range of 110~240v instead of only operating at 120v. This is a great way to attract customers from all over the world. Also, please clearly indicate the input and output power. Please do not display only watts (w), display V and A.
3. We hope to improve the use of lithium-ion batteries for portable use.
4. Instructions should be provided in more languages. Also, please indicate in the manual how much the temperature is maintained at each level.
5. Please make the hot and cold pad section a little stronger. In fact, it's a bit sloppy.
6. The width of the strip holding the pad is too narrow. It should be made twice as wide as the current one, so that the fixation will feel stable.
Written by a customer while visiting Sun Beam
Customer Rating
1
Disappointed
on January 3, 2024
Posted by: cscarter18
from Farmington, Utah
Gender:Female
I am very disappointed, after putting this on low heat, the product still gets really hot and burns my arm. This has happened twice.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam®, Brand Team, January 11, 2024
Thank you for reaching out to Oster®. We are sorry to hear that the heating pad gets really hot even in low heat causing burns in your arm. That is certainly not the experience we want you to have. No worries, we are here to help. Your Sunbeam® FlexTemp™ Hot + Cold Joint Wrap has a 2-year satisfaction guarantee. Please discontinue using and contact us directly or fill in the "Contact us" link provided below to help you get the best resolution. We look forward to hearing from you. Have a good day!
https://www.sunbeam.com/support/contact-us
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam